I'll start by saying that the property is older and our unit was showing its age. The lower level rooms are very dark. The units do not have air conditioning. The pool is small and parking is difficult (I wouldn't recommend parking in the underground when driving a mini-van or larger). That being said, I wouldn't hesitate to stay at this property again. We booked a 2 bedroom unit and were upgraded to a premium 2 bdrm plus loft. While we didn't need the extra 2 queen beds, it was nice to have 3 floors and some separation between guests.
The staff are warm and extremely helpful. My dad likes to cook elaborate dishes, and any kitchen tool that we didn't have in our unit was promptly provided by the front desk (mixer, colander, baking dish, new frying pan, sauce pan, measuring cups). We had a couple items that stopped working (exhaust fan and light bulb) and were promptly fixed. We also needed other extras like dish soap, dishwasher liquid, laundry detergent, extra trash bags and towels, all of which were promptly provided. I've stayed in many condo-like properties in the past and the staff at Hidden Ridge was the most helpful I've experienced.
While our unit did not have a view to speak of, the property is located on a ridge with tremendous views and within walking distance of some great hikes.
While the pool is small, the hot tub was very hot, which i really enjoyed. Normally resort hot tubs are barely above room temperature, but not so here. As other's have stated, it was nice to meet and talk to people from around the world while enjoying the lovely view from the pools.
Overall, this resort was a great find. Just far enough from the hustle and bustle of town, but close enough for quick trips to the store.
- Official Description (provided by the hotel):
- Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more less
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- Also Known As:
- Hidden Ridge Hotel Banff
- Hidden Ridge Resort Banff
- Hidden Ridge Banff