We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Overall Experience” 5 of 5 stars
Review of Hidden Ridge Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hidden Ridge Resort to your Saves list
Hidden Ridge Resort
3.0 of 5 Hotel   |   901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #4 of 31 Hotels in Banff
Minnedosa, Canada
1 review
2 helpful votes 2 helpful votes
“Great Overall Experience”
5 of 5 stars Reviewed March 30, 2013

Have stayed at Hidden Ridge many times 2- 3 weeks per year for our family ski holidays. Superior staff and service from the General Manager, Front Desk Staff right down to the cleaning and maintenance personnel. They are committed to make your stay pleasant and trouble free. Excellent view from the outdoor hot tubs as well and the they are always clean and well maintained. Any additional personal requests we had were accommodated and promptly filled. The only place to stay in Banff if you are looking for a well maintained condo

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,247 reviews from our community

Traveler rating
    666
    364
    125
    65
    27
See reviews for
488
408
7
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2013 via mobile

Hidden ridge resort really impressed us. The view from our room was amazing. Hot tub on the deck overlooking the town of banff and the beautiful mountains can't be beat. The staff are very friendly and helpful with whatever u may need to get the most out of your time there. Strongly recommend this hotel for anyone visiting banff!! You won't be disappointed!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 29, 2013 via mobile

We stayed in a 2 bedroom condo appartment with mezzanine, during the week of March 24/2013. We enjoyed every minute of our stay at the Hidden Ridge Resort. Front desk personel were just fantastic answeeing every request/needs we had including immediate delivery of extra wood directly to your room! The view was fantastic, the hot tub is great; confy, decent size, with amazing view on the nearby snow capped mountains.
We highly recommend this resort, great value for the price, would definitely go back. Skiing at nearby 20 minutes away Sunshine Village is just fantastic and what about the 45 minutes drive Lake Louise, wow what a view and the snow bowls...

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 29, 2013

Visited this hotel based on others reviews and knowing that it was rated #1 gave me high hopes, also liked that we could book a large room with enough space to accommodate our larger family (4 kids).
Upon arrival, the super friendly front desk clerk offered us an upgrade for an even larger room at a very discounted price, I thought this was kind of her to offer, and we did end up taking the larger room. When we got into our room I was surprised at how big it really was, but the layout was quite poor. We were in a games room suite, the games room was located in the basement of the suite, down a massive, steep staircase, mid floor were 2 bedrooms and then main floor housed a tiny kitchen with apartment sized appliances. Kitchen was stocked with dirty dishes, cutlery was shy of being enough for the 6 of us in the massive suite, the toaster was a 2 slice toaster (really? in a suite that sleeps 10?) The living room had one lone sofa that actually had a screw sticking out of it, my 6 year old daughter ended up gashing her heel on it. The decor is "tired". It is obvious that the houskeeping is majorly lacking in this place.
The hot pools were nice, great view, very beautiful!
The night before staying here, we stayed at the Copperstone resort just outside of Canmore, the room was very large and immaculately clean. modern decor and exceptional price! appliances were full size, which I think is better suiting for suites of this size.
Is it worth it to pay the higher prices to stay in Banff? yes, maybe if the room was really nice, well kept, clean, etc, but otherwise, I will save my 100 dollars/night, drive the extra 15-20 minutes and stay in a luxury room! but thats just me....

Room Tip: we were in room 307, massive, and about 15 steps from the pools.
See more room tips
  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, April 9, 2013
Thank you for the review of your one night stay at the HIdden Ridge Resort. I am happy you enjoyed the service, the pools and the space in our games room but I am, of course, disappointed that the layout of the unit and the housekeeping issues were enough to provide a poor stay. Unfortunately, all of the layouts of the games rooms are the same. All of them have Nintendo Wiis and either fooze ball or bubble hockey. The configurations of all of our room types are available online via our website. We are most happy to provide a guest at check in with an option to view rooms at arrival for the best fit.
I have most certainlly followed up with housekeeping in the unit directly and we have also remediated the issue on the sofa bed with the protruding screw which I apologize was not noticed earlier. I am also looking at some quotes for the install of a 4-slice toaster. The Hidden Ridge takes pride in being one of the most highly rated properties in Banff. Although at this time, we are no longer rated the #1 property in Banff, we believe that our facilities and service will soon bring us back to the top.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2013 via mobile

Great stay, great staff, better hot pools than others nearby, amazing views. Dog was one happy and welcome guest with his super comfy dogbed, his own new toy, and walking area right out the front of our chalet. Lots of wildlife wandering around, even some staying in the chalet next to us who fortunately left after keeping us awake for two hours. The staff were so great that they apologized to us for the noise despite there being nothing they could do about them, and, we hadn't complained. Would definitely go back.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 23, 2013

We brought our three children to this beautiful hotel to enjoy a spring vacation. We sadly spent the entire weekend , day and night, surrounded by drunken, loud and abrasive fellow guests. There were drunk people running around the childrens playground, being obnoxious around the pool and wandering the parking lot at all hours of the day and night. The partying lasted until 3:00 am on Saturday night keeping all of us awake. We complained to the staff and despite their efforts, the partying continued.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, March 26, 2013
The Hidden Ridge Resort was rated the #7 familiy resort in Canada in 2012. Since April 30th, 2012, the Hidden Ridge has received 6 'terrible' ranked reviews, 4 of which stated that the resort is not a place for families. Among them: "Not a place for family" / "Not a family place" / "Family resort or drunkest??" / "Ruined by Drunken Idiots". I have responded to all of those previous reviews and I understand how drunken idiots can ruin the quality of someone's stay at the resort. As I have stressed in the past, we are quite conscious of the effect that a small group of people can have on the entire resort. The persons who had such a negative impact on the resort during the time of your stay were likely only 2 or 3 rooms of more than 100 that were sold on a Saturday night, specifically, on that weekend - 304 and 310. As often happens, we are unaware of our guests plans while visiting Banff and this was certainly the case during your stay. In many cases, we do not check in the entire group but only one individual. I will stress that we do not condone the behavior you encountered, nor do we try to attract this type of clientele and I regret the impact this must have had on your family. We take precautions to weed out those guests who may pose to be a hindrance towards others. You may not know that third party websites do not provide us with any personal details or contact information for our guests so we are not able to contact them prior to arrival to ensure they understand our family oriented environment. We have turned away business that will appear detrimental to our reputation and we scrutinize all questionable arrivals with group registers, noise waivers and other tools to try to force them into cooperative submission. We have protected the reputation of the resort with evictions and will continue to do so. Again, I am sorry that you had a terrible stay. I have tried to email you directly for further follow up.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed March 20, 2013

We used a living social voucher we had purchased for the Hidden Ridge Resort. We went to Banff to have two days of relaxation, to get some rest and away from stress.
They gave us room 105 which is a basement unit. The hotel looked very nice. The staff was polite. The room looked nice. Our biggest issue was the noise. We could hear everything in the unit upstairs. I am mean EVERYTHING. The couple that was staying there would arrive at 2;30 in the morning (waking us up) and were up making noises for quite some time. It is so thin that we could actually hear their conversation word by word, when they went to the bathroom and everything else they did ( I will leave that to your imagination). It was horrible. Two nights of an uncomfortable stay with lack of sleep. That is the only reason we will not return. Our mistake was not advising the staff the first night. We just didn't expect this to happen two nights in a row.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, March 22, 2013
I am sorry that you had a terrible stay at the Hidden Ridge. Your review is the worst we have recieved in 2013. I have emailed you directly but I would like to pass on some of the email to the Trip Advisor community:
We are not oblivious to the issues you pointed out in the one bedroom condos with regards to soundproofing. My upper management is aware that the soundproofing in those units are our biggest problem to address. We have made attempts (spray foam in the floors, better underlay on the carpet) ... but our attempts at providing better soundproofing have not been as effective as we would have hoped. Those units are perpertually busy and sold out on most nights without complaint. Our final approach, however, will eventually be demolition. As those buildings are the oldest on property (built in 1986), they will be the first to go when the date of a future renovation project is decided. I expect to have to manage guest expectations in them until such a time.

From to previous response to our future travellers:
One bedroom condos with one queen are the most economical option at the resort. Although renovated, none of them are newly built. We like them but some guests in other reviews have called them 'basements'. When available, we try to offer discounted upgrades to our loft condos to guarantee satisfaction. Since the upper lofts are larger and have three queen beds, they are understandably more expensive. The jacuzzi suites are our most luxurious options and they were built in 2009.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hidden Ridge Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hidden Ridge Resort

Address: 901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#3 Family Hotel in Banff
#5 Business Hotel in Banff
#10 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hidden Ridge Resort 3*
Number of rooms: 107
Official Description (provided by the hotel):
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Orbitz, Priceline, Despegar.com, TripOnline SA, Odigeo, Otel, Venere and Tingo so you can book your Hidden Ridge Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hidden Ridge Hotel Banff
Hidden Ridge Resort Banff
Hidden Ridge Banff

Owners: What's your side of the story?

If you own or manage Hidden Ridge Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.