Visited this hotel based on others reviews and knowing that it was rated #1 gave me high hopes, also liked that we could book a large room with enough space to accommodate our larger family (4 kids).
Upon arrival, the super friendly front desk clerk offered us an upgrade for an even larger room at a very discounted price, I thought this was kind of her to offer, and we did end up taking the larger room. When we got into our room I was surprised at how big it really was, but the layout was quite poor. We were in a games room suite, the games room was located in the basement of the suite, down a massive, steep staircase, mid floor were 2 bedrooms and then main floor housed a tiny kitchen with apartment sized appliances. Kitchen was stocked with dirty dishes, cutlery was shy of being enough for the 6 of us in the massive suite, the toaster was a 2 slice toaster (really? in a suite that sleeps 10?) The living room had one lone sofa that actually had a screw sticking out of it, my 6 year old daughter ended up gashing her heel on it. The decor is "tired". It is obvious that the houskeeping is majorly lacking in this place.
The hot pools were nice, great view, very beautiful!
The night before staying here, we stayed at the Copperstone resort just outside of Canmore, the room was very large and immaculately clean. modern decor and exceptional price! appliances were full size, which I think is better suiting for suites of this size.
Is it worth it to pay the higher prices to stay in Banff? yes, maybe if the room was really nice, well kept, clean, etc, but otherwise, I will save my 100 dollars/night, drive the extra 15-20 minutes and stay in a luxury room! but thats just me....
we were in room 307, massive, and about 15 steps from the pools.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 9, 2013
Thank you for the review of your one night stay at the HIdden Ridge Resort. I am happy you enjoyed the service, the pools and the space in our games room but I am, of course, disappointed that the layout of the unit and the housekeeping issues were enough to provide a poor stay. Unfortunately, all of the layouts of the games rooms are the same. All of them have Nintendo Wiis and either fooze ball or bubble hockey. The configurations of all of our room types are available online via our website. We are most happy to provide a guest at check in with an option to view rooms at arrival for the best fit.
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I have most certainlly followed up with housekeeping in the unit directly and we have also remediated the issue on the sofa bed with the protruding screw which I apologize was not noticed earlier. I am also looking at some quotes for the install of a 4-slice toaster. The Hidden Ridge takes pride in being one of the most highly rated properties in Banff. Although at this time, we are no longer rated the #1 property in Banff, we believe that our facilities and service will soon bring us back to the top.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.