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“Tranquil surroundings with exciting opportunities nearby” 5 of 5 stars
Review of Hidden Ridge Resort

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Hidden Ridge Resort
3.0 of 5 Hotel   |   901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #4 of 33 hotels in Banff
Berkshire
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Tranquil surroundings with exciting opportunities nearby”
5 of 5 stars Reviewed March 17, 2013

4 of us (two adults, two teens) stayed in a loft condo for a week. Very hospitable, great customer service and loft condo is extremely comfy. Log fire really helps to create the cosy atmosphere, kitchen is basic but all that is needed and there were two bathrooms but only the downstairs bathroom had a bath/shower. Deer were right on our doorstep (literally!) almost as soon as we arrived which was extra welcoming. Our loft condo faced the peaceful, snowy Alpine forest which was very fun to explore with some beautiful scenic views looking down from the mountain.

Ski resorts and tourist attractions nearby and also right by the reception area there is a lovely outdoor hot tub where you can relax after a day out in the snow! Gorgeous view from the hot tub. Room service were very polite and friendly. Sleep in the loft condo was OK but there is a cargo night train which runs past the resort and can be heard quite easily when it honks to warn wildlife off the tracks - however, you can call reception to ask for the horn to be changed to a bugle sound (elk call) I believe? Did not try this out but sounds amusing. Condo was lovely and warm - the floor heated up which was lovely (we must have had heating on quite high)! You can order food deliveries if you don't feel like venturing out into Banff town (easily accessible by bus which arrives at Hidden Ridge every 40 mins) or elsewhere for a meal.

Overall, had a wonderful experience at the condo and if only we could afford it, I'm sure our family would return ASAP!

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, March 22, 2013
I just loved reading your review. I hope you enjoyed writing it as much as my staff enjoyed reading it. All guests can access the sound of an elk bugle by dialing *44 from the guest room phones. We look forward to welcoming you back to try us again!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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English first
Victoria, British Columbia, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

Upon arrival we knew right away that we were in for a real treat. The resident deer named "Yan" was rifling through the dumpster in search of his next (and possibly last) meal. We were warned by the friendly staff to watch our backsides, as Yan had been known to take liberty on the guests from time to time. Our keys failed to work on the door several times, which would have been grounds for a lawsuit had Yan decided to saddle up. When we finally did gain access to our home away from home, we were somewhat shocked by the decor, but pleased with the soundproofing, as we only received one noise complaint that night.

After a big night of experiencing the best and worst of downtown Banff, we were all grateful to be battling world class hangovers by a cozy fire. All was well and good until the neighbouring suite started a 2 hour vacuuming marathon, which was reminiscent of the last time I had my brains scraped out with a dremel tool. We sought refuge at the hot tub, which provided a stunning view of the Rocky Mountains, combined with a lethal dose of chlorine and loud children. We staggered back to our room, where I vomited (violently) for the next hour. Whether it was the Eddy Burger I had eaten earlier, the overload of chlorine, or the abrupt comedown from whatever cocktail that Aussie had served us, remains a mystery.

All in all we had a wonderful time, and would definitely recommend this resort to low-lives and executives alike.

Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 17, 2013

We rented a condo at Hidden Ridge for a family ski trip. Three teenage kids and two adults were very comfortable in the one bedroom with loft and roll out couch. The condo was clean and well equipped including full size refrigerator, pots, pans, dishes etc.... We took advantage of outside gas grills and central coin laundry. Both were easy to use, with no wait times. The only change I would add would be a place to hang ski jackets or day packs - maybe some pegs by the entry doors.

I would recommend Hidden Ridge as family friendly. There were several other families checked in. We didn't encounter any "rowdy" groups.

Service was one of the highlights. Very friendly and accommodating at the front desk.

Although we had a rental car, the location was convenient with a free bus ride to town (every 40 minutes or so), or a reasonable 15 - 20 minute walk. Banff is a very walkable community.

Room Tip: We followed a previous Trip Advisor recommendation to choose a second level condo to avoid the sound...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 15, 2013

We really enjoyed our stay here. We were situated in a loft condo, with forest-facing entrance. I had read reviews stating that this kind of upper floor condo was the way to go to avoid the noise of people trampling overhead, and we weren't disappointed. We were far enough away from the noise of the outdoor hot tubs, and I was actually quite pleased by how well insulated the rooms were.

I also felt that the rooms were very well supplied with kitchen utensils. Everything was in excellent shape (though the toaster was a little sad). The room was cozy, yet had two beds upstairs and one bedroom below. Felt just like a little alpine cabin. We loved it.

My only complaint was that some of the bathroom towels looked pretty rough compared to others. Mentioned it to the front staff, who were very friendly. Would definitely go back again!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevensville, Canada
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 11, 2013

We had a 8 night stay in the unit with a view to die for. Spending time in the hot and cold pools with a view of seven mountains and valley that changed constantly worth remembering.
The unit had a games room in the basement that the kids enjoyed. There was a real fire that was a pleasure every evening. It was clean and quiet. My kids enjoyed the atmosphere and made lots of friends from all over the world.
I loved how we were away from the main strip madness, yet only 5 mins away.
Lots of animals to see.
I would go back.

Room Tip: Ask for the best view and they can suggest the many options for you.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, March 15, 2013
Thank you for the review. We are very happy you enjoyed the 8 nights you spent at the resort. we hope to see you again soon! As a note to future travellers, many of our units have great views, though none are 100% guaranteed with a booking unless you book a king jacuzzi suite...and even then, the weather can obstuct the view. As this kind reviewer has suggested, contacting us directly is a good way to be provided with options and to request a view.
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2013

We stayed at Hidden Ridge for 5 days. It is a nice little place hidden away in the mountain, but within 20min walking distance from the town.
The 1st 3 nights we stayed with friends in a 3 bed cabin. It was lovely, however, only 2 out of the 3 rooms we made up daily. We also needed to get extra towels as there were not enough for all 6 of us.
On the Sunday, our friends left and we were moving to a smaller cabin. As our cabin was not ready yet, we were given a slightly bigger one which was great. On arrival the tap in the bathroom did not work. Reception had the handyman over in a flash and for those of us from the EU, the tap needed to be pulled out, not just turned.
We were able to borrow DVDs from reception at no cost and had food delivered from one of the restaurants in town which got delivered straight to our door and we were able to charge it to our room.
The view from the hot tub is also amazing.
The staff are very friendly and helpful and no request is to big. It is not 5 start, but I would def go back.

Room Tip: Try to get a cabin close to reception if you go in winter. Makes to walk to and from the hot tub a b...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, March 15, 2013
Thank you for the review. The title "Little Piece of Heaven" is excellent! We're happy you enjoyed your stay and we were able to showcase not only one but two room types to you while you were here. We've decided to replace all the faucets in many of our rooms. Hopefully this will prevent any future issues with them. And, we've just bought 12 new releases that will soon be added to our DVD collection for your next stay!
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 10, 2013 via mobile

I initially booked this resort based on the reviews and guest rating on Trip Advisor. I typically like to stay at places that are rated high by guests which the Hidden Ridge Resort is, but in my case I felt that our stay fell far short of my expectations.
I booked a one queen bed condo for a week at Hidden Ridge. What isn't apparent by the reviews nor the hotel's website is that all delux queen condos are on the bottom floors of the lodges with larger loft condos above them. I booked a room with one queen bed because it was just me and my husband and we planned to be out skiing most of the time. I did not think the amount of noise would be THAT bad. However, being in the basement with a family with kids staying above you was horrendous. You hear every step, door slam, loud tv and kids screaming. My husband and I did not sleep the first 2 nights.
We checked into the resort on a Friday night and what people failed to mention in their reviews is that the resort turns into a giant fraternity party during the weekends in the winter. There were young, drunk co-eds running and screaming about. There was even a fight at 2:30 am one night that went on for at least a half hour before anyone did anything about it. It was clear that because of the condo-like setting, young college aged kids from Calgary come to the resort and cram as many people as they can fit into the rooms. This is evident by the lack of parking at the resort as well.
The hotel staff assured us that come Sunday night the resort would clear out and would become quiet. They were right about that. By time we had come back from skiing the resort was nearly empty.
However, given the fact that nearly most of the resort was vacant, it did not stop hotel staff from putting a family of 6 in the condo above us Sunday night. My husband and I are laid back people, but given the fact that we hadn't slept since checking into the resort because of the noise level, we were maxed out. My husband called the front desk and spoke with David about the noise levels coming from the condo above us. David is what makes this place a top rated resort. Without question, David upgraded us for free to a large loft condo immediately and apologized for placing a family of 6 in the condo above ours. We were so happy and so grateful to David for the upgrade. We finally were able to sleep and enjoy ourselves.
The larger condo was really nice and perhaps worth spending the extra money on for the space and peace.
The pros:
There are 2 underground parking garages that are heated. They are small so parking a big truck was a little tricky.
The staff were very nice and aimed to please
The resort is in a great location and you can walk into town
There is a lot of wildlife around the resort but be careful if you have small kids and dogs. We came into contact with many coyotes.

The cons:
It turns into a giant college party with a lot of noise on the weekends
The hot tub is usually packed with people and to compensate they dump too much chlorine into it.
The bottom level condos have terrible sound issues.
The condos do not get cleaned daily.
I think the resort is over priced for what you get.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hidden Ridge Resort

Address: 901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#3 Family Hotel in Banff
#6 Business Hotel in Banff
#9 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hidden Ridge Resort 3*
Official Description (provided by the hotel):
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more   less 
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Also Known As:
Hidden Ridge Hotel Banff
Hidden Ridge Resort Banff
Hidden Ridge Banff

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