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“Little Piece of Heaven” 4 of 5 stars
Review of Hidden Ridge Resort

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Hidden Ridge Resort
3.0 of 5 Hotel   |   901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #5 of 33 hotels in Banff
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Little Piece of Heaven”
4 of 5 stars Reviewed March 11, 2013

We stayed at Hidden Ridge for 5 days. It is a nice little place hidden away in the mountain, but within 20min walking distance from the town.
The 1st 3 nights we stayed with friends in a 3 bed cabin. It was lovely, however, only 2 out of the 3 rooms we made up daily. We also needed to get extra towels as there were not enough for all 6 of us.
On the Sunday, our friends left and we were moving to a smaller cabin. As our cabin was not ready yet, we were given a slightly bigger one which was great. On arrival the tap in the bathroom did not work. Reception had the handyman over in a flash and for those of us from the EU, the tap needed to be pulled out, not just turned.
We were able to borrow DVDs from reception at no cost and had food delivered from one of the restaurants in town which got delivered straight to our door and we were able to charge it to our room.
The view from the hot tub is also amazing.
The staff are very friendly and helpful and no request is to big. It is not 5 start, but I would def go back.

Room Tip: Try to get a cabin close to reception if you go in winter. Makes to walk to and from the hot tub a b...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, March 15, 2013
Thank you for the review. The title "Little Piece of Heaven" is excellent! We're happy you enjoyed your stay and we were able to showcase not only one but two room types to you while you were here. We've decided to replace all the faucets in many of our rooms. Hopefully this will prevent any future issues with them. And, we've just bought 12 new releases that will soon be added to our DVD collection for your next stay!
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1,112 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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English first
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 10, 2013 via mobile

I initially booked this resort based on the reviews and guest rating on Trip Advisor. I typically like to stay at places that are rated high by guests which the Hidden Ridge Resort is, but in my case I felt that our stay fell far short of my expectations.
I booked a one queen bed condo for a week at Hidden Ridge. What isn't apparent by the reviews nor the hotel's website is that all delux queen condos are on the bottom floors of the lodges with larger loft condos above them. I booked a room with one queen bed because it was just me and my husband and we planned to be out skiing most of the time. I did not think the amount of noise would be THAT bad. However, being in the basement with a family with kids staying above you was horrendous. You hear every step, door slam, loud tv and kids screaming. My husband and I did not sleep the first 2 nights.
We checked into the resort on a Friday night and what people failed to mention in their reviews is that the resort turns into a giant fraternity party during the weekends in the winter. There were young, drunk co-eds running and screaming about. There was even a fight at 2:30 am one night that went on for at least a half hour before anyone did anything about it. It was clear that because of the condo-like setting, young college aged kids from Calgary come to the resort and cram as many people as they can fit into the rooms. This is evident by the lack of parking at the resort as well.
The hotel staff assured us that come Sunday night the resort would clear out and would become quiet. They were right about that. By time we had come back from skiing the resort was nearly empty.
However, given the fact that nearly most of the resort was vacant, it did not stop hotel staff from putting a family of 6 in the condo above us Sunday night. My husband and I are laid back people, but given the fact that we hadn't slept since checking into the resort because of the noise level, we were maxed out. My husband called the front desk and spoke with David about the noise levels coming from the condo above us. David is what makes this place a top rated resort. Without question, David upgraded us for free to a large loft condo immediately and apologized for placing a family of 6 in the condo above ours. We were so happy and so grateful to David for the upgrade. We finally were able to sleep and enjoy ourselves.
The larger condo was really nice and perhaps worth spending the extra money on for the space and peace.
The pros:
There are 2 underground parking garages that are heated. They are small so parking a big truck was a little tricky.
The staff were very nice and aimed to please
The resort is in a great location and you can walk into town
There is a lot of wildlife around the resort but be careful if you have small kids and dogs. We came into contact with many coyotes.

The cons:
It turns into a giant college party with a lot of noise on the weekends
The hot tub is usually packed with people and to compensate they dump too much chlorine into it.
The bottom level condos have terrible sound issues.
The condos do not get cleaned daily.
I think the resort is over priced for what you get.

Stayed March 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holt, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 10, 2013

This was our third trip to Banff - having stayed at the Banff Springs on the two previous occasions, Hidden Ridge had a fair amount to live up to, and it really delivered. We had a two bed+loft condo, which was ideal with two teenagers to accommodate. The apartment was spacious and well-equipped, and the on site facilities were excellent - being able to borrow games and DVDs from the front desk was welcome; it is only a short walk from a convenience store for essential supplies; and the outdoor hot pool is a wonderful treat at the end of a day's skiing, with spectacular views. Nothing was too much trouble for the staff, who were friendly and very efficient.
The location is a little way out of the town centre, but the resort provides free bus passes for guests - the bus stop was almost directly outside our front door, and the service is very reliable. Just be careful to ensure you time your journey back carefully, as the service only runs every 40 minutes - if you miss one, it's a either a bit of a trek back to the resort or a long (and in February, very cold) wait at the bus stop for the next one.
If we decide to come back to Banff for a fourth time, we will be checking in at the Hidden Ridge rather than the Banff Springs - thank you!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, March 15, 2013
Thank you for the kind words in your review. I agree with you wholeheartedly! We very much look forward to welcoming you back to the resort for your return stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfort, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2013 via mobile

Very nice place to stay. On edge of town in a wooded area. Staff is extremely pleasant and helpful. Lodging is what you would expect in a ski town. Rustic but clean and comfortable, with comfortable beds including sofa sleeper. 2 huge hot tubs with great scenic view

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 27, 2013 via mobile

We rented a lower level one bedroom condo. Not the most flashy place to stay in Banff but we are not too picky on aesthetics as long as its clean and comfortable, which it was. The staff were friendly and we really enjoyed and appreciated the extra touches like free firewood, kindle and a bus pass with a bus stop nearby. The view was amazing with the surrounding mountains. It was great to be out the main streets because we were visited by deer and elk every morning by our back patio. The hot tub has got to have one of the best views around. The only downside was that we could hear every footstep upstairs. They weren't trying to be loud but you can hear everything. Overall, a very enjoyable experience and I highly recommend this resort.

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 27, 2013

We stayed at his resort in May 2012.
We arrived on time for check in and our room was not ready. They kindly upgraded our room to one that was ready. The cabins are rustic and pleasant, the setting lovely.
Squirrels and Chipmunks abound. The outdoor hot tub was fantastic as the view of the Rockies is majestic. We enjoyed our stay.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drayton Valley, Canada
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 27, 2013

We traveled here for our winter vacation this year Feb. 15-22nd. Rented one of the games rooms as we have many friends and family rotating in and out during our weeks saty and figured the extra space would be put to good use. We were right. The rooms are not the cheapest you will find in town, and us being here on a holiday we paid a little more then we'd have preferred, but at the end of the day you get what you pay for and we felt like we got just about that much from the resort.

This resort is just u[ the hill from Banff, a 5 min drive or a 10 min walk down, (30 min walk up or take the bus, LOL) We found the grounds busy upon initial arrival as it was the Family day holiday weekend. Though busy the staff were more then attentive to serve us and aid us in any way they could. Front of house staff greeted kindly and answered all questions and informed us that if we were skiing the lift tickets were 10$ cheaper there then @ the hill. We found our chalet and got parked. (If here in a busy season and able to bring a vehicle less then 6' tall so you can park below. Our big trucks didn't fit) Once parked we unloaded our first load of equipment and made our way into the chalet passed the 1 of 3 supplied BBQ areas. (AWESOME!) Once opened we found the chalte to be quite spacious, the kitchen is not meant for more then 1 person to do the cooking, but fully stocked with more then ample utensils and equipment to live for the week. The lowest floor had a bubble hockey table, a large tv and a hide-a-bed (this is the only negative, but I will get to it later) The middle floor had 2 - queen size bedrooms and a washroom. The main floor had the kitchen, a living room, complete with a real wood burning fireplace (with an additional hide-a-bed) and stars leading to the 4th floor loft with it's own washroom as well. This would do us just fine. Made a dinner, started a fire and enjoyed the remainder of the night.

During our stay there were obviously a few "parties" going on but these chalets are quite quiet and no noise inside was heard, we even got a little on the loud side a few nights playing games and there were no issues.

On day 2 we found out our dishwasher did not work, after a call to the front of house they attempted to fix it while we were gone during the day, they were unable to fix it, so they replaced the entire unit instead. This was awesome, and created no issues for any of us nor our stay, thumbs up!

The rooms are cleaned every 3 days, with bed's being made daily. I understand if you'd like a more thorough cleaning in between days a call is all it takes. Rooms were kept up and we were kept quite happy. Also keep in mind if your run low on fire wood a call to the front desk will get you an additional arm load.

The hot tub/pool and sauna here are in an amazing spot. Great view, generally a fair bit of room (there is a rush hour post ski hills closing). They were used nightly and quite valuable to our stay.

The only "negatives" or more accurately put "things to work on" I would have for this resort during our weeks stay would be
1) Hide-a-bed couches are not very comfortable as a couch and horribly uncomfortable to sleep on, had to remove mattresses and sleep on the floor, could use new.
2) Thought it would be interesting if there were to be a large "community" firepit somewhere on the grounds to have a fire and a drink outside, possibly with other guests and enjoy the out doors.
3) Parking on "streets" in the resort can get a little tight, would be nice if those with smaller vehicles were encouraged to park below in the spaces allotted.

Other then that, which is VERY minor, we found this resort to be a fantastic place to stay and a must-stay if going with a larger group of people. We shall be back without a doubt.

Room Tip: The games room has TONS of extra space, can sleep 10, but maybe bring an air matress or any with bac...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hidden Ridge Resort

Address: 901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#4 Family Hotel in Banff
#6 Business Hotel in Banff
#8 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hidden Ridge Resort 3*
Official Description (provided by the hotel):
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more   less 
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Also Known As:
Hidden Ridge Hotel Banff
Hidden Ridge Resort Banff
Hidden Ridge Banff

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