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“Wow.” 5 of 5 stars
Review of Hidden Ridge Resort

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Hidden Ridge Resort
3.0 of 5 Hotel   |   901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #4 of 33 Hotels in Banff
Edmonton, Alberta, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Wow.”
5 of 5 stars Reviewed January 9, 2013

My boyfriend and I went while we were going through some hard times in our relationship, and getting away and being in such an excellent hotel was just what we needed. It was exceptional. The location of the hotel was perfect-it wasn't located right in the main part of town which I love, but it wasn't so far away that we had to drive everywhere. Our room was cozy, romantic, comfortable. We were able to cook breakfast in our room which i think is a plus of any hotel. The staff was super friendly and helpful-especially when it came to working the fireplace. The only negitive thing I could say is there is a lack of parking. They have underground parkades but it's nice being able to park right outside your door, especially when first arriving or leaving and having to carry suitcases.
Otherwise, I have nothing but positive things to say about this hotel, and we will definitely be back.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,176 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
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English first
Ruislip, England, United Kingdom
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 5, 2013

You can't get better accommodation than The Hidden Ridge in Banff. The outdoor Jacuzzi is the perfect end to a hard days skiing swiftly followed by a dry off in the sauna. The mountain setting is serenely majestic with the added bonus of wild elk roaming right by your doorstep. We were impressed by the lobby staff who were extremely helpful in their endeavours to get us a hire car (Anthony from Oz especially) or extra towels or bus passes. The kitchen facilities in our condo were very good as were the bathrooms and our only small gripe is that the property would have benefitted from an extra sofa so that we could all have sat down after dinner to watch tv rather than 3 on the sofa 1 on an armchair and 1 on a kitchen chair. We highly recommend this wonderful Resort.

Room Tip: Ask for a room near the outdoor jacuzzi because when that wind blows on your wet skin it seems like...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westchester County, NY
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 31, 2012

We booked the dlx/1bdrm w/loft at the Hidden Ridge Resort for 6 nights during the Xmas holidays for our family of 2 adults and 2 kids ages 11 & 16. I have nothing but positive things to say about this wonderful property. The best was an offer they emailed prior to our stay to rent a Xmas tree for $150. We were able to decorate it with ornaments that were packed neatly into boxes. It made our condo room look even more magical for the holidays. We purchased daily tickets to the ski slopes since the resort had a discount. The hot pools were so relaxing after a long day of skiing. It was very quiet during our stay, although it looked as though the property was full. It was a heavenly stay! Thank you!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2012

We've been going to this resort since before their renovations and we will not be staying anywhere else! With remarkable views from every angle, we always enjoy the hot pools that sit on top of tunnel mountain. The rooms are well taken care of and the beds are incredibly comfortable. Wethere we are going to ski or just relax, Hidden Ridge always meets and exceeds our needs. We are never disappointed with the Hidden Ridge, as their staff are consistently providing IDEAL customer service at any time of year. We are already looking forward to coming back! THANK YOU!!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherwood Park, Alberta, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 26, 2012

Our stay at Hidden Ridge was nothing but exceptional, from the friendly people at the front desk to the beautiful room, and all the amenities they had. I would highly recommend Hidden Ridge to anyone looking for a place to stay in Banff.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 23, 2012

If you're looking for somewhere to stay that's not in town, this is the place. The view is fantastic and it's a nice quiet location. It's not too far of a drive into Banff or to other tourist attractions. The front desk staff were very accommodating. They upgraded us to an apartment style room with a full kitchen, for not much more money. The outdoor hot tubs are very nice. We never had any problems with other guests as some of the other reviews had. Don't let their reviews deter you from staying here! That kind of thing can happen anywhere. It's very family friendly. We have a six month old girl and there were no issues. The cleaning staff could learn some lessons in patience though. I've never stayed at a place where they clean while you're in the room, even after we asked them to come back. They could have done the next room first and come back when we had left. Other than that, we had a fabulous time!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, December 27, 2012
Thank you for the review. I'm sorry that the housekeepers interrupted you while you were in the room. On a future stay, I can recommend that you let us know what time you would prefer to have service done in the unit, we are happy to take such requests at the front desk and we can ensure to pass that on to the housekeeping team. We strive for perfect stays! Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 19, 2012

What an experience! The staff at the resort are lovely and friendly people willing to go above and beyond the call of duty! The hot pool has an amazing view and the challets are lovely. Thank you team for such an awesome stay xx

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this review, December 27, 2012
Thank you fo the review. I regularly go over Trip Advisor reviews with the staff and they'll be very happy to read your kind words! Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hidden Ridge Resort

Address: 901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#3 Family Hotel in Banff
#6 Business Hotel in Banff
#9 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hidden Ridge Resort 3*
Official Description (provided by the hotel):
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more   less 
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Also Known As:
Hidden Ridge Hotel Banff
Hidden Ridge Resort Banff
Hidden Ridge Banff

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