This is the best place to stay in Banff, for sure. I booked based on the reviews and was not disappointed! It's a hidden gem. I've been to Banff many times and this was by far the best.
My favourite part was the outdoor hot pools with view of the mountain valley and the town of Banff. Breathtaking. They were never too busy and you can alternate between hot and warm allowing you to stay a long while.
It's not right downtown, but I preferred that. There's a free bus to take you into town, you can walk, or it's a short drive.
We had an upper unit loft style condo. Large and has everything, kitchen, two bathrooms (1 + 1/2), balcony, wood fireplace and 3 queen beds. We stayed as a couple, but if you could easily have two more couples in there. Full kitchen was great as it saves money and time. Great if you're doing a lot of driving, you can prepare food to take with you so you don't have to eat fast food or stop. Take advantage of the communal BBQ's too.
Also enjoyed the wood fireplace, although, the wood was wet and it was near impossible to get a good fire going.
The only complaint I have is that our unit smelled like smoke (from the fireplace not tobacco). We assumed it was from the unit below as when it was occupied we smelled it, and didn't when it wasn't. All my clothes smelled like smoke. You get over it pretty quick though, once you start enjoying this place and it's beautiful surroundings!
Oh, and there was an Aussie lad working the front desk and he was quite rude. We just ignored him.
Great hotel/resort. Would highly recommend and would definitely stay again.