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“A very nice hotel evoking old world charm but.....” 4 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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Ranked #1 of 34 Hotels in Banff
GreenLeadersSilver level
Saskatoon, Canada
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“A very nice hotel evoking old world charm but.....”
4 of 5 stars Reviewed August 19, 2014

Make no mistake its a fantastic place to stay. We went in Feb when it was off season for a winter break. So we got good rates for a nice suite in the Stanley Thompson Wing. The restaurants are nice BUT are overpriced. 25 dollars a day for parking in the grounds right next to it is outright robbery in my opinion. Everybody does greet you with a smile BUT I feel its a bit too contrived and in my opinion not terribly genuine. I felt they were being nice because you had emtied your life savings to be there!! Maybe they were smiling out of pity ;-)

So, good place with a lot of perks BUT be prepared to shell out....

  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 20, 2014
Thank you for your review. We are truly sorry you felt this way as we certainly care about our customers and would never want our guests to feel our efforts are not heartfelt. We will share your review with our team.

The Fairmont Banff Springs
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3,021 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (755)
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English first
West Coast, USA
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 19, 2014

My wife and I stay at a Fairmont every special occasion. This time it was for our 10 year anniversary. :) We were lucky enough to book a room during the busiest time of the summer, let alone the Gold Floor. Here are a few things to consider when booking a room on the Gold Floor:

The room and bathroom are smaller, but the bathroom was updated and the smaller room was hardly noticeable.
The walls are thick-I couldn't hear a peep from our neighbors. But I wish the soundproofing from the hallway was better.
I never had to wait more than a few minutes to speak to someone at the front desk.
There's someone in the Gold Floor lounge to assist you all day.

There probably aren't too many people staying at the Fairmont who are on a budget, but one easy tip to save $10/day is to self park. The garage is just a 3-4 minute walk from the hotel entrance. Self-parking was usually faster than valet parking!!

Take the hotel tour, explore the outdoors, and relax-it's taken care of!!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 20, 2014
Thank you for your kind review and compliments for Fairmont Gold. We appreciate it very much!

The Fairmont Banff Springs
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New Jersey
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed August 19, 2014

Booked a junior suite in February, confirmed two weeks before arriving on August 9th. Three weddings and we got bumped. For a hotel of this caliber, I am flabbergasted. The GM Mr. Roe was not available. I have so many room keys, a lot of walking in earn effort to locate an appropriate regular room.
Breakfast buffet I wanted to order a la carte, I was told 15-20 minutes. What's with that... They kept telling me a few more minutes and you think it's coming. OVER 1 hour latter, management staff arrive, Chef called in on his day off, a lot of apologies. Our breakfast was overlooked. We are talking about $30 per person. If you can't service a la carte don't offer it, is my suggestion.
I have stayed at some of the finest hotels and resorts as an international traveler, I am flabbergasted.
Most of the staff is professional, pleasant, high caliber, it appears the issue is Management.
Mr. Roe I never heard from you, but I suggest you speak with GM of Hilton Garden Inn in Calgary, I stayed on my last night for an airport hotel. One of the best run in the industry, we saw some one have eggs Benedict and it was cooked to perfection. We are comparing extremely different hotel categories.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, 4 weeks ago
Thank you for your review and please do accept our sincere apologies for any delay in contacting you which is an oversight on our part, as our standard is to contact guests personally as quickly as possible if requested. We are sorry. A hotel representative has provided personal detail to you via email.

The Fairmont Banff Springs
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Arlington, Virginia
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 23 cities Reviews in 23 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 19, 2014

We were on a group tour and had previously stayed at two other hotels during our trip - the best was saved for last. Spent our last two nights of the trip here and what a way to end the trip! Service is exceptional within the hotel and resutarants. Rooms were clean and upgraded. Very nice selection of shops within the hotel and the hotel is within walking distance of downtown Banff.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 20, 2014
Thank you so much for your positive review. We are delighted that you felt The Fairmont Banff Springs was so memorable. We appreciate that very much.

The Fairmont Banff Springs
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Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 19, 2014

Stayed at one of the iconic hotels in Canada. It's charming and imposing at the same time. The staff are friendly and the rooms we'll equipped although ours in the newly renovated wing had a very small bathroom. We only stayed one night and did not eat in the hotel but did use the pool fir an early morning swim and it was lovely. The outdoor pool was a very pleasing temperature and the hot tub large and properly heated. It's an experience everyone should have.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 20, 2014
Thank you for your review. We are pleased you enjoyed the amenities, especially the pool.

The Fairmont Banff Springs
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Calgary
1 review
5 of 5 stars Reviewed August 18, 2014

The Fairmont Banff Springs Hotel steeped in romance, renowned in our history,is a traveller's delight nestled in the midst of the majestic Rocky Mountains. A dream come true in staying in this glamourous abode.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 19, 2014
Thank you! We appreciate your positive review.

The Fairmont Banff Springs
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Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed August 18, 2014

From valet service, check-in, concierge, and anybody weve run into- the service is the best. We live nearby in Calgary but still get treated great when asked where we are from. Always asked why we are staying and how we're doing.
The non-positive comment is the Stanley Thompson wing has some louder pipes in certain rooms, but chalk that up to character. Never disappointed here, but that's why you pay more than most places.
Thanks very much for an enjoyable stay, we will be back

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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 19, 2014
Thank you so much for visiting from Calgary and for your kind review. We appreciate it.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Banff
#1 Family Hotel in Banff
#1 Romantic Hotel in Banff
#1 Green Hotel in Banff
#1 Spa Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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