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“Wish I could have stayed longer” 5 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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4th Night Free!
Ranked #2 of 31 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
West Coast, USA
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wish I could have stayed longer”
5 of 5 stars Reviewed August 19, 2014

My wife and I stay at a Fairmont every special occasion. This time it was for our 10 year anniversary. :) We were lucky enough to book a room during the busiest time of the summer, let alone the Gold Floor. Here are a few things to consider when booking a room on the Gold Floor:

The room and bathroom are smaller, but the bathroom was updated and the smaller room was hardly noticeable.
The walls are thick-I couldn't hear a peep from our neighbors. But I wish the soundproofing from the hallway was better.
I never had to wait more than a few minutes to speak to someone at the front desk.
There's someone in the Gold Floor lounge to assist you all day.

There probably aren't too many people staying at the Fairmont who are on a budget, but one easy tip to save $10/day is to self park. The garage is just a 3-4 minute walk from the hotel entrance. Self-parking was usually faster than valet parking!!

Take the hotel tour, explore the outdoors, and relax-it's taken care of!!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank drew u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 20, 2014
Thank you for your kind review and compliments for Fairmont Gold. We appreciate it very much!

The Fairmont Banff Springs
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4,615 reviews from our community

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New Jersey
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed August 19, 2014

Booked a junior suite in February, confirmed two weeks before arriving on August 9th. Three weddings and we got bumped. For a hotel of this caliber, I am flabbergasted. The GM Mr. Roe was not available. I have so many room keys, a lot of walking in earn effort to locate an appropriate regular room.
Breakfast buffet I wanted to order a la carte, I was told 15-20 minutes. What's with that... They kept telling me a few more minutes and you think it's coming. OVER 1 hour latter, management staff arrive, Chef called in on his day off, a lot of apologies. Our breakfast was overlooked. We are talking about $30 per person. If you can't service a la carte don't offer it, is my suggestion.
I have stayed at some of the finest hotels and resorts as an international traveler, I am flabbergasted.
Most of the staff is professional, pleasant, high caliber, it appears the issue is Management.
Mr. Roe I never heard from you, but I suggest you speak with GM of Hilton Garden Inn in Calgary, I stayed on my last night for an airport hotel. One of the best run in the industry, we saw some one have eggs Benedict and it was cooked to perfection. We are comparing extremely different hotel categories.

Stayed August 2014, traveled as a couple
Helpful?
4 Thank alan244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, August 29, 2014
Thank you for your review and please do accept our sincere apologies for any delay in contacting you which is an oversight on our part, as our standard is to contact guests personally as quickly as possible if requested. We are sorry. A hotel representative has provided personal detail to you via email.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 19, 2014

We were on a group tour and had previously stayed at two other hotels during our trip - the best was saved for last. Spent our last two nights of the trip here and what a way to end the trip! Service is exceptional within the hotel and resutarants. Rooms were clean and upgraded. Very nice selection of shops within the hotel and the hotel is within walking distance of downtown Banff.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank EB S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 20, 2014
Thank you so much for your positive review. We are delighted that you felt The Fairmont Banff Springs was so memorable. We appreciate that very much.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 19, 2014

Stayed at one of the iconic hotels in Canada. It's charming and imposing at the same time. The staff are friendly and the rooms we'll equipped although ours in the newly renovated wing had a very small bathroom. We only stayed one night and did not eat in the hotel but did use the pool fir an early morning swim and it was lovely. The outdoor pool was a very pleasing temperature and the hot tub large and properly heated. It's an experience everyone should have.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nicwray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 20, 2014
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 18, 2014

The Fairmont Banff Springs Hotel steeped in romance, renowned in our history,is a traveller's delight nestled in the midst of the majestic Rocky Mountains. A dream come true in staying in this glamourous abode.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Monica468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 19, 2014
Thank you! We appreciate your positive review.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 18, 2014

From valet service, check-in, concierge, and anybody weve run into- the service is the best. We live nearby in Calgary but still get treated great when asked where we are from. Always asked why we are staying and how we're doing.
The non-positive comment is the Stanley Thompson wing has some louder pipes in certain rooms, but chalk that up to character. Never disappointed here, but that's why you pay more than most places.
Thanks very much for an enjoyable stay, we will be back

Room Tip: Save up for a stay, its worth it.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 19, 2014
Thank you so much for visiting from Calgary and for your kind review. We appreciate it.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 18, 2014

..the photos in the website are stunning and the hotel lives up to the image created. Staff are excellent, service very good, rooms are smallish but workable - but the whole package of location, ambiance, and style of a bygone era is just awesome. A great place to stay and a great hotel. We played the golf course as well, also awesome. The only place to stay in Banff.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank helenandfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontBanff1888, Manager at The Fairmont Banff Springs, responded to this review, August 19, 2014
Thank you very much for your comments. We are pleased that you enjoyed your stay.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Banff
#1 Green Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Business Hotel in Banff
#2 Romantic Hotel in Banff
Price Range (Based on Average Rates):
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
Fairmont Banff Hotel
The Fairmont Banff Springs Banff
Fairmont Hotel Banff
Banff Fairmont

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