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“WOW!! Magical hotel!!” 5 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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Ranked #1 of 33 Hotels in Banff
GreenLeadersSilver level
Cleveland, Brisbane
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“WOW!! Magical hotel!!”
5 of 5 stars Reviewed July 27, 2014

The whole family loved this hotel! The room was beautiful and the hotel is like a medieval castle! We had dinner in the beautiful Italian restaurant (reasonable prices) and then went exploring every little nook and cranny looking for ghosts!! Thankfully we didn't find any, but the ambience was spooky!! The hotel is magnificent and we got quite a reasonable walk-in rate. Beautiful toiletries in the room and plush bathrobes. The indoor / outdoor pool area is lovely too. Would definitely recommend this hotel to anyone visiting Banff!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 28, 2014
Thank you for visiting from Brisbane! We are delighted to know you loved your stay and hope you can return.

The Fairmont Banff Springs
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2,957 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (733)
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English first
Minneapolis, Minnesota
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed July 27, 2014

Valet Parking ~ Drove up, greeted right away. Valet took time each time we brought in our car and picked it up to see how our day was going, if we had plans, needed directions. Gave us maps. They always were prompt, and truly are amazing staff.

Front Desk ~ Took us about five minutes to check in, fast and efficient. We were pleased how quickly this went. She gave us directions to elevator to take us to our room.

Rooms~ Although we didn't have the view from the back of the hotel, which is amazing, we had one that looked towards the parking lot, but mountain views are all around you, no complaining from us. Our room was a two queen bed suite. We had a rollaway brought in and also a small fridge. Kuerig coffee maker, iron, blow-dryer and other amenities were provided in room. We loved the mattress and pillows, wish I could have taken these home with me. Super comfortable. Room temperatures were good, but not great. We were there during pretty hot weather and our room never cooled down like we were used to. But not unbearable, just hotter in room than we are used to. Wonderful bath products 'Rose 31' brand. Smelled so good! Our housekeeper did a great job cleaning our room, making it fresh each day. He also remembered our names and was always asking if we needed anything, checking to see how are day was going. Amel was his name and he took great care of us!!

~Grounds BREATHTAKING! beautiful flowers, landscaping, always looked so nice. You can tell the landscaping crew has great pride in the grounds, because it looks amazing.

~ Convention rooms ~ We were on a convention/family vacation. Food that was served was delicious and presented very nicely. The entire staff was so good at making sure the event was perfect. We had one evening with a desert bar, just mentioning that it was very hard to find the coffee table. Many people mentioned the next day, how they wish there would have been coffee served with the desert. They didn't even know there was any coffee.

~ This and that....Wi-Fi was in our rooms, pretty fast service ! Walk into town just a short 20 minute walk. Take the walk by the falls in the back of the hotel, a little longer, but worth the trip as it is so beautiful! Small grocery store and many other shops on grounds. We didn't use any of the spa, golf or other shops, but wanted to mention that they are there.

Overall I would rate this as one of the top resorts that I have stayed at, amazing staff and beautiful resort!

I covered quite a bit, but there are always things that others want to know more about and I would be more than happy to answer your questions if for you. I always like to add the following disclaimer to my posts....I look at the glass half full not half empty, I will be honest with you but you have to remember what I might think is the best, you might not think the same. Tell me what your expectations are and I will tell you if I 'think'' it will be a good match.

Room Tip: If view is important ask for one on the back side of the main hotel.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 28, 2014
Thank you so much for your review. We are delighted to hear of the many high points in your stay and will ensure our colleagues all have the opportunity to read the feedback. We do hope you will come again to The Fairmont Banff Springs!
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Wako
1 review
5 of 5 stars Reviewed July 26, 2014

many guest to wait check in.
When we reserved my room by web, we don't know and guess the room location.
If possible,please change the information of web site.
All of our stay experience were good. But hotel must be informed for visitor about route 93.Why not? Bunff is entrance of Canadian Rocky.


  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 28, 2014
Thank you so much and thank you for also completing a JD Power survey sharing this information also. We will certainly work on the web site as the map was listed and has recently changed so we will ensure this is corrected. We also have added digital touch screens throughout the property to help our valued guests find their way. Thank you for sharing!

The Fairmont Banff Springs
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Edmond, Oklahoma
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 26, 2014

Beautiful, Excellent hotel with stunning scenery and gourmet food. We had a room overlooking the Bow river and the Banff golf course. Castle like in appearance with many shops and close to downtown Banff. Stay for more than one or two nights as there is so much to do and see.

Room Tip: Rooms overlooking the Bow river and Golf course
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Green Features: Rooms have recycle cans Not sure of other practices
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 28, 2014
Thank you for visiting from Oklahoma! We are so pleased to hear you enjoyed your stay.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2014

Sure, the hotel is nice. I stayed at a one bedroom suite in Stanley Thompson wing--honestly a bit aged throughout the room, but spacious enough. One could argue that with such natural beauty all around why you would care about the room at all. But at those prices i would have expected a bit more. Easy access to downtown Banff--5 min drive.

Oh, if you are a golfer--please play the course. You will thank me. Magnificent views. Plus at that altitude you'll drive like a 25 year old Tiger.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 28, 2014
Thank you! Score Golf Canada has just ranked our course as #6 in the country. We appreciate your feedback and will share it with our team.

The Fairmont Banff Springs
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Louisville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014

The Fairmont Banff Springs Hotel is a beautiful resort in a spectacular setting. The staff was friendly and helpful with the services being impeccable! The restaurants were wonderful. We would highly recommend this hotel and look forward to returning soon!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 28, 2014
Happy Anniversary and congratulations on this significant milestone together. Thank you for choosing to spend it here at The Fairmont Banff Springs.
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Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 25, 2014

This hotel is beautiful! The rooms are definitely overpriced, but you are there for the ambiance and history. They even have a harpist in the hotel lobby and she played lovely! Keep her!! We decided to stay there and do a little ghost investigating. It was quite exciting! The power went out in the whole town and the hotel and they gave us $100 off the room price that night, so the price wasn't so painful! Definitely recommend using the valet parking. They are so nice and helpful those guys! Keep them too!

Room Tip: If you are from Alberta, you receive a 30% discount. They didn't ask for AB ID though.
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 28, 2014
Thank you very much for your review which has been shared with our team. We appreciate the feedback.

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Banff
#1 Romantic Hotel in Banff
#1 Green Hotel in Banff
#1 Spa Hotel in Banff
#1 Top resorts Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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