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“Didn't stay...but wish we had!!” 5 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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Ranked #1 of 31 Hotels in Banff
GreenLeadersSilver level
Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Didn't stay...but wish we had!!”
5 of 5 stars Reviewed July 24, 2014

I was unsure if I should write a 'review' for somewhere we didn't stay...but since we had such an amazing experience at the restaurant AND got to see the hotel, experience the service, see some amenities (gorgeous outdoor pool), I thought that I would let others know that if we had to re-do our stay in Banff, we would (should!) have stayed here - and we're now hopeful that someday we'll go back for a few days, even if only to stay at the Banff Springs Hotel! We were only going to be in Banff for 1 day, so after reading reviews on Trip Advisor and considering the short duration of our time in Banff (and the fact that sometimes Fairmont Hotels are 'overvalued', in my opinion), we decided on Rimrock Resort (which was lovely, no doubt - definitely not in the 'heart' of town, and definitely not with any historical charm). Because of the incredible history of the Banff Springs Hotel, however, we really wanted to at least check it out - have a drink on the patio, which overlooks a beautiful outdoor pool and the mountains surrounding us. Wow. This was an experience!! From the moment we entered the hotel, the ambiance (there was a beautiful harpist) and the overall feel of the place was really grand and we were awestruck...it was truly an experience. It didn't hurt that the weather was absolutely perfect that day - so we had lunch and drinks on the back patio restaurant and it was one of our best memories from our trip out west! The food was amazing and the service was fabulous - the people travelling with us decided that they would share a lunch and the waiter overheard, so he brought out 2 separate dishes (each with half the entree), but each with its own side - which was not only unexpected but totally surpassed our needs - amazing! Those little touches are the most memorable! We then walked through the hotel, we saw how much history lies within - they have historical tours (within the hotel), little exhibits, and we felt that we could easily spend 3 days simply walking in and around these facilities, experiencing all they have to offer, and enjoy every minute of it! I just wanted to let anyone who may not be a 'Fairmont' devotee know that we felt it would definitely be worth the stay at the Banff Springs Hotel!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 25, 2014
On behalf of all the colleagues at The Fairmont Banff Springs, we would absolutely LOVE to have you stay with us. A hotel representative will contact you directly so you have a personal point of contact.

The Fairmont Banff Springs
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3,141 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Calgary, Canada
Top Contributor
115 reviews 115 reviews
50 hotel reviews
Reviews in 50 cities Reviews in 50 cities
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed July 24, 2014

We stay quite often at the Banff Spring but our last 2 stays where frankly quite disappointing. In one occasion we had so much noise we could not sleep and last time we could not check in our room before 6:45 pm dur to late check out....... we chose to shorten our stay. We generally choose Fairmont properties when vacationing in Canada, but will reconsider our option next time we stay in Banff.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 25, 2014
We care very much about your experience and your continued loyalty. We will contact you personally as soon as possible.

The Fairmont Banff Springs
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New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 23, 2014

I recently spent three nights in a "suite" at the Banff Fairmont. The Fairmont itself is lovely and the golf course and walks around it - in particular - are top notch. All the staff I met were kind. Here's the thing - when you are paying over $750 a night to stay in a suite, it should have ceilings higher than 7feet. The tiny suite that felt about 350 square feet, had 7 foot ceilings in half, and 8 foot in the other. With the addition of a twin bed in the living room, there was no walking space. Fairmont management informed me that I should except this with an older hotel - so caveat emptor to me.

Additionally, I book the room for my 90 year old grandmother. For someone that age, a walk from a room at the end of the Manor House to the main areas of the hotel (Bow Valley grill, etc) is 10 minutes +. And, no matter what required a trip down stairs. Inside the hotel there were many stairs, our other option was to walk outside around a huge crane doing construction. I asked to change rooms and they said "Sorry, we're full!." I had extensive discussions with the booking agent who said the room was very close to everything, and the front desk assured us there were no stairs. Unfortunately they were wrong.

The staff was all very nice, but nothing special was done for us, no one offered a complimentary drink or anything that would make this a resort experience. It's nice for maybe $300 a night but not worth anywhere close to what we paid.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 24, 2014
Thank you very much for your review. We are truly sorry to learn that you were disappointed and did not feel special, as our mission for our guests is quite the opposite. Please be assured that your voice is heard, and we are sharing your comments with our team for their consideration. A hotel representative will contact you by email shortly.

The Fairmont Banff Springs
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Nutley, New Jersey
Top Contributor
115 reviews 115 reviews
21 hotel reviews
Reviews in 41 cities Reviews in 41 cities
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed July 23, 2014

On a recent Tauck tour, we were able to spend 2 nights here and at Fairmount's other 2 Rockies resorts in Jaspar and Lake Louise. This is clearly the gem of the group.

The scenery is fantastic, overlooking the Bow River and snow capped mountains, The rooms were not large, but comfortable and well appointed. From our window in Room 671 we looked over the lunch patio and spa pool, and further on was the Bow River, the resort golf course, and the awesome mountains.
As we had a heat wave, the A/C worked fine, which was greatly appreciated after spending 2 hot days in unairconditioned Jaspar.
We only had a chance to try one restaurant, the Bow River Grill which had attentive service, good food, and an elegant setting. Breakfast was an extensive and excellent buffet. Do expect a leisurely pace and high prices. Luckily, we were on an all-inclusive package. There are also Italian and German restaurants for variety.
There are 2 pools (indoor and outdoor), tennis, golf, a large shopping arcade, and many bars. The lovely town of Banff is a 15 minute walk from the hotel.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 24, 2014
We are delighted to see your review and thank you for choosing Tauck Tours to visit the Canadian Rockies, as they are a valued partner. We hope you really enjoyed your trip.

The Fairmont Banff Springs
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Calgary, Canada
Top Contributor
58 reviews 58 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 23, 2014

I used to work at the Banff Springs Hotel, back in 1985 and so I have seen many changes these past few years. What impressed me most was the efficiency of my check in and out, the ultimate in service and quality. I was given a choice to check-in online and I would strongly urge you to do this because you are met at the front main doors, valet if you wish and immediately, notwithstanding how busy the hotel is (they are staffed appropriately) and given your keys to go to your room. No waiting in line...ever! Same for check-out. Our room on the 3 level was perfect, roomy and offered the most beautiful view of the mountains and the Bow River. One should ask for this view as it's truly spectacular. Our stay was short as we attended a function in Banff. The staff was amazing and very accommodating and our room was quiet and super luxurious. No doubt the best Hotel in Banff and I've stayed in many.

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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 24, 2014
Dear Alumni,
Welcome back! We are delighted to read you enjoyed your stay.
The Fairmont Banff Springs
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Edmonton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 23, 2014

The cost is high but the overall experience is well worth it. The property and guest services are considered the best and they live up to the reputation. I would recommend this hotel and golf course and will return when I am in Banff.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 24, 2014
Thank you so much for your positive comments about The Fairmont Banff Springs and our award winning golf course, which was rated #6 in Canada by Score Golf Magazine just recently. We appreciate it and hope you can return.
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Baltimore
1 review
5 of 5 stars Reviewed July 23, 2014

Excellent place to experience Canadian hospitality and the beauty of the Rocky Mountains. You will spend every moment enjoying the views, and the way you are treated by the staff. Just exploring the hotel ,its grounds and the surrounding area is an experience in itself.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, July 24, 2014
Thank you for visiting from Baltimore! We appreciate your feedback very much.

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Banff
#1 Green Hotel in Banff
#1 Spa Hotel in Banff
#1 Romantic Hotel in Banff
#1 Top resorts Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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