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“An iconic Goddess” 5 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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Ranked #1 of 31 Hotels in Banff
GreenLeadersSilver level
Kamloops, Canada
Top Contributor
80 reviews 80 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
“An iconic Goddess”
5 of 5 stars Reviewed July 5, 2014

I have always wanted to experience this beautiful property and the time was now right. My wife and I visited for one night and I only wish it could have been longer. The hotel stands up as a castle in the middle of a mountainous forest. Breathtaking.
The staff are all positive professionals, who told me that gratuities are not accepted by the majority of the staff as the hotel pays them a decent wage. First time I have heard that in Canada.
Our room was modern but ancient, in that it had all of the amenities but the rustic castle interior [612] blended in with the rest of the venue.
It is located within a National Park and is considered a tourist resort so expect it to be a tad pricey, but the experience is worthwhile. A 15 minute mountain walk to the townsite or a 10 minute walk to beautiful Bow falls.
Several on site restaurant to choose from and I would expect them all to be great, we flipped a coin between the Italian and Canadian Grill. The Canadian Grill won out and we were not disappointed. The view down the valley was stupendous and our server Jeff delightful. The meal was a treat and the wine fantastic. I tried the house cocktail "V G T" [ spelling?] - it was a nice start to the evening, followed by the Bison skewers to share.

Room Tip: Ask for a room on the golf course side. Ours was not and if the window is open you may be above the...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for taking the time out of your day to write a review on TripAdvisor. We are delighted to see that you had an enjoyable stay with us. We hope that we will have the opportunity to welcome you back.

The Fairmont Banff Springs
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3,144 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Mississauga
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2014

A magical, wonderful place. If in Banff, stay here and enjoy this warm and elegant hotel. What a charming place, rooms are so comfortable and the smell of the surrounding forests and Bow River are WOW!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for choosing to stay with us. We are pleased to see that you enjoyed your stay.

The Fairmont Banff Springs
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Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 4, 2014

It was exciting simply to drive up to such a lovely special location in the gorgeous Canadian Rockies. They allow you to check in online so when you get there they give you the key, take your luggage and you are done. No dragging through the lobby and waiting. Our room was a small one but very comfortable. I think it's funny that we didn't have mountain view room because I guess we were on the wrong side of the hotel but there were indeed lovely mountains we could see out our window. The hotel is old and historic and it was fun looking at all the nooks and crannies of the lounges throughout the hotel. The cocktails in the lounge were expensive but huge, unusual and tasty. We were there in mid-June when there was still a chill at night. Imagine our amazement when we were outside and enjoying the late evening summer light and a waitress came by with blankets to wrap us in. The service here was friendly and warm without being obsequious. We really loved the feel of a more gracious era but the luxuries of the modern day. I highly recommend making the splurge to stay here. Only complaint is that the parking was expensive. That is one of my pet peeves but minor compared to the many wonderful things here.

Room Tip: We had an inexpensive room but still wonderful. I guess though that it was cool that we were in the...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for your review. We are delighted to see that you enjoyed your stay with us.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesville, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 4, 2014

The hotel was beautiful. The staff were incredibly accommodating. The room was nice but a little small, especially the bathroom. Other than the small room it was great. The Presidents' Club is the way to go. Little pricey but worth it.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thanks for visiting us from North Carolina! We are so pleased to see that you enjoyed your stay, especially the service you received. I will be sure to pass your compliments onto the team.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acushnet, Massachusetts
Top Contributor
107 reviews 107 reviews
25 hotel reviews
Reviews in 42 cities Reviews in 42 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 4, 2014

Great hotel. The size of the place is a bit overwhelming but once you can find the elevator you are on your way to a great stay. Rooms are modern with all the amenities. I hate having to pay for wifi, especially at these prices. Many restaurants on site to choose from. All very pricey. Did I say that already? Short 20 minute walk to Banff.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for your review. I am so sorry that you were not aware about our Fairmont Presidents Club program by our Front Desk. This is a complimentary loyalty program and as a benefit to joining all members receive complimentary wifi. We hope that we will have the opportunity to welcome you back.

The Fairmont Banff Springs
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Calgary, Alberta
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 4, 2014

This stay was much the same as previous stays, with a very friendly and beautiful experience. It doesn't hurt that this hotel is set in the most beautiful spot in the world, but it is a lot more than that with a very concerted effort by all of the staff to make you feel welcome and special. The bed in our room and the pillows gave us the best sleep that we have ever had. Truly an amazing experience.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for your review. We are so pleased to see that you had another enjoyable stay with us.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Valley
Top Contributor
170 reviews 170 reviews
57 hotel reviews
Reviews in 56 cities Reviews in 56 cities
193 helpful votes 193 helpful votes
4 of 5 stars Reviewed July 3, 2014

Just spent 2 nights at The Banff Springs in a Stanley Thomson Mountain Suite. The room is extremely comfortable with a separate den with couch chair TV and fireplace and bedroom with a nice size bathroom with 2 sinks and tub/shower. The rooms are also quiet to get a good nights sleep. The only reason I gave the hotel 4 stars was there were 2 lights in the den that weren't working correctly . I called and it took 45 min and 2 calls to get the lights fixed. The Grill had good food for breakfast and dinner The Rondell Room offered comfortable furniture and good drinks. The grounds are just beautiful and there is a path to Bow River Falls.

Room Tip: Room 1105 is on a lower floor making it more difficult to see the valley thru the trees, but was qui...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for taking the time out of your day to write a review about your stay with us. While we are pleased to see that you enjoyed your stay, I would like to sincerely apologize for the challenge you had with the lighting and the length of time it took to repair.

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Banff
#1 Romantic Hotel in Banff
#1 Top resorts Hotel in Banff
#1 Green Hotel in Banff
#1 Family Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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