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“Beautiful hotel, great customer service!” 4 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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4th Night Free!
Ranked #2 of 31 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
Waynesville, North Carolina
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Beautiful hotel, great customer service!”
4 of 5 stars Reviewed July 4, 2014

The hotel was beautiful. The staff were incredibly accommodating. The room was nice but a little small, especially the bathroom. Other than the small room it was great. The Presidents' Club is the way to go. Little pricey but worth it.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Laura L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thanks for visiting us from North Carolina! We are so pleased to see that you enjoyed your stay, especially the service you received. I will be sure to pass your compliments onto the team.

The Fairmont Banff Springs
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4,614 reviews from our community

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Acushnet, Massachusetts
Level Contributor
153 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed July 4, 2014

Great hotel. The size of the place is a bit overwhelming but once you can find the elevator you are on your way to a great stay. Rooms are modern with all the amenities. I hate having to pay for wifi, especially at these prices. Many restaurants on site to choose from. All very pricey. Did I say that already? Short 20 minute walk to Banff.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bankguy1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for your review. I am so sorry that you were not aware about our Fairmont Presidents Club program by our Front Desk. This is a complimentary loyalty program and as a benefit to joining all members receive complimentary wifi. We hope that we will have the opportunity to welcome you back.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 4, 2014

This stay was much the same as previous stays, with a very friendly and beautiful experience. It doesn't hurt that this hotel is set in the most beautiful spot in the world, but it is a lot more than that with a very concerted effort by all of the staff to make you feel welcome and special. The bed in our room and the pillows gave us the best sleep that we have ever had. Truly an amazing experience.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank oilace1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for your review. We are so pleased to see that you had another enjoyable stay with us.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Valley
Level Contributor
256 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
4 of 5 stars Reviewed July 3, 2014

Just spent 2 nights at The Banff Springs in a Stanley Thomson Mountain Suite. The room is extremely comfortable with a separate den with couch chair TV and fireplace and bedroom with a nice size bathroom with 2 sinks and tub/shower. The rooms are also quiet to get a good nights sleep. The only reason I gave the hotel 4 stars was there were 2 lights in the den that weren't working correctly . I called and it took 45 min and 2 calls to get the lights fixed. The Grill had good food for breakfast and dinner The Rondell Room offered comfortable furniture and good drinks. The grounds are just beautiful and there is a path to Bow River Falls.

Room Tip: Room 1105 is on a lower floor making it more difficult to see the valley thru the trees, but was qui...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ladybug5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for taking the time out of your day to write a review about your stay with us. While we are pleased to see that you enjoyed your stay, I would like to sincerely apologize for the challenge you had with the lighting and the length of time it took to repair.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 3, 2014 via mobile

We've stayed in lots of superb Fairmont hotels but this tops them all for superb service, facilities and a magical location in Banff National Park. We feel positively pampered in everything we do here.
Highly highly recommended and we would happily stay again - except now we want to see the sister property in Lake Louise

Stayed July 2014
Helpful?
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for your review. We are truly honoured that you have put The Fairmont Banff Springs on the top of your Fairmont stays!

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albert
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

I decided to plan a proposal to my girlfriend of 6 years; despite the complexity of my plans Phoebe White of the Gold Concierge was extremely helpful organizing accommodations and activities.

I was working full time and preparing for a very difficult examination for much of this period, and Phoebe in particular was happy to call and request information or change reservations; she suggested additions to my plans and had champagne and other surprises in the room for us.

I'd definitely suggest checking in at the Banff Springs hotel if service is important to you.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Christopher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Congratulations on your engagement! We are absolutely honoured that you chose The Fairmont Banff Springs for such a special occasion. It is my pleasure to pass your compliments onto Phoebe.

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Mateo
1 review
5 of 5 stars Reviewed July 3, 2014

We returned for our 30th anniversary after honeymooning here. We camped throughout the Bow River valley and finished the trip with a couple nights at the Banff Springs. My wife liked it so much we added a third night!

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Walter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Congratulations on your 30th wedding anniversary. We are so pleased to see that you celebrated such a special occassion with us and delighted to see that you had such a great time. We hope that we will have the opportunity to welcome you back.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Banff
#1 Green Hotel in Banff
#2 Business Hotel in Banff
#2 Top resorts Hotel in Banff
#2 Romantic Hotel in Banff
Price Range (Based on Average Rates):
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
Fairmont Banff Hotel
The Fairmont Banff Springs Banff
Fairmont Hotel Banff
Banff Fairmont

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