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“Beautiful hotel, great customer service!” 4 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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Ranked #1 of 33 hotels in Banff
GreenLeadersSilver level
Waynesville, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Beautiful hotel, great customer service!”
4 of 5 stars Reviewed 3 weeks ago

The hotel was beautiful. The staff were incredibly accommodating. The room was nice but a little small, especially the bathroom. Other than the small room it was great. The Presidents' Club is the way to go. Little pricey but worth it.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, 3 weeks ago
Thanks for visiting us from North Carolina! We are so pleased to see that you enjoyed your stay, especially the service you received. I will be sure to pass your compliments onto the team.

The Fairmont Banff Springs
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Acushnet, Massachusetts
Top Contributor
91 reviews 91 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel. The size of the place is a bit overwhelming but once you can find the elevator you are on your way to a great stay. Rooms are modern with all the amenities. I hate having to pay for wifi, especially at these prices. Many restaurants on site to choose from. All very pricey. Did I say that already? Short 20 minute walk to Banff.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, 3 weeks ago
Thank you so much for your review. I am so sorry that you were not aware about our Fairmont Presidents Club program by our Front Desk. This is a complimentary loyalty program and as a benefit to joining all members receive complimentary wifi. We hope that we will have the opportunity to welcome you back.

The Fairmont Banff Springs
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Calgary, Alberta
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This stay was much the same as previous stays, with a very friendly and beautiful experience. It doesn't hurt that this hotel is set in the most beautiful spot in the world, but it is a lot more than that with a very concerted effort by all of the staff to make you feel welcome and special. The bed in our room and the pillows gave us the best sleep that we have ever had. Truly an amazing experience.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, 3 weeks ago
Thank you so much for your review. We are so pleased to see that you had another enjoyable stay with us.

The Fairmont Banff Springs
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Fountain Valley
Top Contributor
156 reviews 156 reviews
55 hotel reviews
Reviews in 52 cities Reviews in 52 cities
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just spent 2 nights at The Banff Springs in a Stanley Thomson Mountain Suite. The room is extremely comfortable with a separate den with couch chair TV and fireplace and bedroom with a nice size bathroom with 2 sinks and tub/shower. The rooms are also quiet to get a good nights sleep. The only reason I gave the hotel 4 stars was there were 2 lights in the den that weren't working correctly . I called and it took 45 min and 2 calls to get the lights fixed. The Grill had good food for breakfast and dinner The Rondell Room offered comfortable furniture and good drinks. The grounds are just beautiful and there is a path to Bow River Falls.

Room Tip: Room 1105 is on a lower floor making it more difficult to see the valley thru the trees, but was qui...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, 3 weeks ago
Thank you so much for taking the time out of your day to write a review about your stay with us. While we are pleased to see that you enjoyed your stay, I would like to sincerely apologize for the challenge you had with the lighting and the length of time it took to repair.

The Fairmont Banff Springs
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1 review
5 of 5 stars Reviewed 3 weeks ago

We've stayed in lots of superb Fairmont hotels but this tops them all for superb service, facilities and a magical location in Banff National Park. We feel positively pampered in everything we do here.
Highly highly recommended and we would happily stay again - except now we want to see the sister property in Lake Louise

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, 3 weeks ago
Thank you so much for your review. We are truly honoured that you have put The Fairmont Banff Springs on the top of your Fairmont stays!

The Fairmont Banff Springs
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St. Albert
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I decided to plan a proposal to my girlfriend of 6 years; despite the complexity of my plans Phoebe White of the Gold Concierge was extremely helpful organizing accommodations and activities.

I was working full time and preparing for a very difficult examination for much of this period, and Phoebe in particular was happy to call and request information or change reservations; she suggested additions to my plans and had champagne and other surprises in the room for us.

I'd definitely suggest checking in at the Banff Springs hotel if service is important to you.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, 3 weeks ago
Congratulations on your engagement! We are absolutely honoured that you chose The Fairmont Banff Springs for such a special occasion. It is my pleasure to pass your compliments onto Phoebe.

The Fairmont Banff Springs
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San Mateo
1 review
5 of 5 stars Reviewed 3 weeks ago

We returned for our 30th anniversary after honeymooning here. We camped throughout the Bow River valley and finished the trip with a couple nights at the Banff Springs. My wife liked it so much we added a third night!

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, 3 weeks ago
Congratulations on your 30th wedding anniversary. We are so pleased to see that you celebrated such a special occassion with us and delighted to see that you had such a great time. We hope that we will have the opportunity to welcome you back.

The Fairmont Banff Springs
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Banff
#1 Top resorts Hotel in Banff
#1 Green Hotel in Banff
#1 Spa Hotel in Banff
#1 Family Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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