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“Enjoyed The Banff Springs” 4 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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FREE SKI PASSES
Ranked #1 of 31 Hotels in Banff
GreenLeadersSilver level
Fountain Valley
Top Contributor
170 reviews 170 reviews
57 hotel reviews
Reviews in 56 cities Reviews in 56 cities
194 helpful votes 194 helpful votes
“Enjoyed The Banff Springs”
4 of 5 stars Reviewed July 3, 2014

Just spent 2 nights at The Banff Springs in a Stanley Thomson Mountain Suite. The room is extremely comfortable with a separate den with couch chair TV and fireplace and bedroom with a nice size bathroom with 2 sinks and tub/shower. The rooms are also quiet to get a good nights sleep. The only reason I gave the hotel 4 stars was there were 2 lights in the den that weren't working correctly . I called and it took 45 min and 2 calls to get the lights fixed. The Grill had good food for breakfast and dinner The Rondell Room offered comfortable furniture and good drinks. The grounds are just beautiful and there is a path to Bow River Falls.

Room Tip: Room 1105 is on a lower floor making it more difficult to see the valley thru the trees, but was qui...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for taking the time out of your day to write a review about your stay with us. While we are pleased to see that you enjoyed your stay, I would like to sincerely apologize for the challenge you had with the lighting and the length of time it took to repair.

The Fairmont Banff Springs
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3,251 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (807)
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English first
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

We've stayed in lots of superb Fairmont hotels but this tops them all for superb service, facilities and a magical location in Banff National Park. We feel positively pampered in everything we do here.
Highly highly recommended and we would happily stay again - except now we want to see the sister property in Lake Louise

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for your review. We are truly honoured that you have put The Fairmont Banff Springs on the top of your Fairmont stays!

The Fairmont Banff Springs
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St. Albert
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

I decided to plan a proposal to my girlfriend of 6 years; despite the complexity of my plans Phoebe White of the Gold Concierge was extremely helpful organizing accommodations and activities.

I was working full time and preparing for a very difficult examination for much of this period, and Phoebe in particular was happy to call and request information or change reservations; she suggested additions to my plans and had champagne and other surprises in the room for us.

I'd definitely suggest checking in at the Banff Springs hotel if service is important to you.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Congratulations on your engagement! We are absolutely honoured that you chose The Fairmont Banff Springs for such a special occasion. It is my pleasure to pass your compliments onto Phoebe.

The Fairmont Banff Springs
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San Mateo
1 review
5 of 5 stars Reviewed July 3, 2014

We returned for our 30th anniversary after honeymooning here. We camped throughout the Bow River valley and finished the trip with a couple nights at the Banff Springs. My wife liked it so much we added a third night!

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Congratulations on your 30th wedding anniversary. We are so pleased to see that you celebrated such a special occassion with us and delighted to see that you had such a great time. We hope that we will have the opportunity to welcome you back.

The Fairmont Banff Springs
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sorrento
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 3, 2014

We went out to the Banff Springs Hotel for the Canada Day Long Weekend June 29th - 30 2014. We booked the room directly through The Fairmont Website. The first time we called there were no 2 bedroom suite's available she advised us to call back every couple of hours due to cancellations. The second time we called I had requested the the Stanley Thompson Wing suite with a the Balcony she said it was not available. Waited 2 hours called back again with the same request she said it is available so we quickly booked. Upon arrival we check in received the keys to the room and went up to the 6th floor which I thought was odd open the door very large space but not the room as requested. Very dark and dingy ,old scuffed up furniture,no view, etc.. Please keep in mind these rooms are $1100.00 per night! Went down to the front desk and asked for a manager
to whom I spoke with he advised he was sorry for the mix up but the room that we requested was not available and asked who I spoke with in Moncton New Brunswick I replied I have no Idea. He replied he would look into it further and get back to me later as the Hotel was fully booked. We went out for a bite to eat got back to the room and had a message on the phone stating we would have a call in the morning from another member of the management team. She called in the morning and said she would show us a suite across the hall with a view we went across the hall similar room but with a view at this point we had no choice but to move to this room as all the Hotels in Banff were booked. I had asked this new manager for a discount because of all the discrepancies but to no avail. The total bill was $2516.72 for 2 nights in a so called 5 star hotel with the Resort Fee,Tourism Improvement Fee,Alberta Tourism Levy,Self Parking Fee plus the $39.00 fee to get into Banff national Park. I am now calling there Headquarters to see what can be down. Please look at similar complaints on Google. Do not stay here!!!!

Room Tip: Do Not stay here!!!
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  • Stayed June 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you for your review. We are truly sorry for your disappointment and appreciate you allowing us the opportunity to follow up with you directly.

The Fairmont Banff Springs
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Calgary
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 3, 2014

Very happy & satisfies w/ the Fairmont hotel & Resort in banff Calgary. I was surprise that my family been treat like as Gold VIP... Everyone in the family are really happy. As a VIP guess hotel treat you snack all day long & all soft drink are free...


  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for taking the time out of your day to write a review about your stay with us. We are so pleased to see that you and your family had such an enjoyable stay. We hope to welcome you back in the near future.

The Fairmont Banff Springs
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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 3, 2014

Unless you're pretty jaded, the Banff Springs Hotel really is all that, but especially at Christmas.
Beautiful old Lady of a big traditional resort hotel that's been saved and cherished for good reason. Well kept in it's new redesign, it's a bit like the kinda thing they don't do any more.
Room was very nice. I love that it didn't feel totally detached from the fixtures and look of the older days of the hotel's biggest years.
Christmas there is such a treat with all the special goings on.
Also, don't forget to book a slot for traditional tea; very special, and of course the outside hot springs pool on a winters night is just amazing.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, July 7, 2014
Thank you so much for visiting us from California. We are so pleased to see that you enjoyed your stay and find the hotel to be magical at Christmas. We hope to welcome you back for Christmas 2014!

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Banff
#1 Spa Hotel in Banff
#1 Green Hotel in Banff
#1 Top resorts Hotel in Banff
#1 Romantic Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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