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“Very nice, but with two exceptions” 4 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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Ranked #1 of 33 Hotels in Banff
GreenLeadersSilver level
Calgary, Canada
1 review
“Very nice, but with two exceptions”
4 of 5 stars Reviewed April 28, 2014

Stayed two nights at the Fairmont. Everything is as advertised, very nice, very good service, pleasant staff. Just two issues.
One, why would you turn over the parking to Impark? They are the worst of the worst. So on top of your nightly rates you have to pay 25 a day in parking? does not make sense, why would you not have free parking for guests or blend it into the rate? Reminds me of being in Hawaii and you go and check in and they tell you there is a 25 dollar a day "resort fee". Parking is also brutal. Why would you not have a lot for guests only? the only parking is public and a pain to find a spot, unless you do valet parking, then there is reserved spots.

Second..put your prices on the items in the store on the main floor that sells convince items. Went in with my son to grab a bottle of water and a snack and prices are not listed anywhere. Raises a flag.. ten dollars for a bottle of water and some chips..come on, just because it is the Fairmont doesn't mean you have to inflate prices that much.

Like I said, minor items, not a huge deal, just annoying. Hotel is nice, great facilities for kids with the pools.

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, April 30, 2014
We are very pleased that you experienced engaging service while you were our guest. Thank you for these compliments. We will share your constructive comments also with our food and beverage and guest services teams.

The Fairmont Banff Springs
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2,991 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (748)
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English first
Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 27, 2014

This is a beautiful hotel - picturesque setting, outstanding service, memorable spa. I wanted to focus this review on the "Fairmont Gold" experience, because I went back and forth deciding whether to get a gold room. In the end, I was glad that I booked the Gold room. It was very spacious (and I'd heard that non-gold rooms are quite small), and service was excellent, which was especially nice given such a large hotel (separate reception guest, etc.). Also notable: (1) I'd never heard of a European style body spray shower before; I thought it would just be one of those extra shower heads that you can remove. But actually it was like multiple rainforest showers coming from the sides of the shower. I won't do it justice in this explanation, but believe me, it feels like a spa experience in your room, and (2) The Fairmont Gold Lounge is excellent--with the complimentary breakfast (hot and cold), evening canapés, and coffee/tea all day, I felt like I'd probably saved enough money to justify half the difference of the upgrade to Gold. The evening canapés were unexpected in terms of the options -- I'd expected crudite and cheese platters (which they had), but did not expect the delicious hot items (rotated each night, but included scallops, pork belly, rice dishes, etc). These are designed to be pre-dinner, but a few nights I found that these were perfectly satisfying as a light dinner.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 28, 2014
Our Fairmont Gold and culinary teams thank you!

The Fairmont Banff SPrings
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Leduc
1 review
5 of 5 stars Reviewed April 26, 2014

We wento to the Banff Springs for a couples retreat the weekend of April 11th.
While I have stayed at other Fairmont properties, our experience at the Banff Springs was beyond expectations. Beautiful property, service was amazing, and the facilities of the ``Castle`` were fantastic. Special mentions to Cory of the valet service, and Jackson in the Waldhaus pub. Your warm greetings and service was above and beyond making us feel very welcome and included. If you enjoy intimate dinners, and wine, you need to check out the Grapes wine bar and restaurant. The only negative comment...a minor one at that, was that it took 15 minutes to pay for a juice and some cheese at the castle bistro near the main lobby. Perhaps separating the coffee service from the cash process would speed things up.
Otherwise a great weekend at an amazing facility!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 28, 2014
Thank you for your positive feedback, and constructive comments too, which we will certainly share with our Food and Beverage and Guest Services colleagues.

The Fairmont Banff Springs
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Calgary
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2014

Amazing Easter adventure! Kids activities all weekend - from egg decorating to basket making. From the annual Easter Egg Hunt to movies and popcorn in the theatre. Easter brunch was wonderful! We are used to fantastic food at the BSH and the Easter buffet did not disappoint. Seafood, meats, pastas, salads, sweets. Great choices for carnivores and vegans.

Best of all - the staff at the hotel. All of the staff are very friendly and very knowledgeable. The Gold floor staff, especially, are very genuine and accommodating. Whether it's a question about the hotel or the town of Banff, they have the best suggestions.

You can't go wrong at the hotel.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 28, 2014
Thank you for your kind compliments about Easter at The Fairmont Banff Springs. It is a collective effort of all our talented and engaged colleagues. We appreciate your sharing your experience very much!

The Fairmont Banff Springs
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Vancouver, Canada
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 25, 2014

Stayed for a week, starting with the negative, rooms are very small in comparison to other Fairmont properties which we found surprising and disappointing. There is always a certain degree of commonality in the Fairmont hotels that was lacking in the rooms here.
The positives, the property is very impressive though spread out and at the beginning tricky to find your way around. We ate at most of the restaurants on the property and for the most part the food was good but not exceptional.
As with all Fairmont's we stayed on the gold floor and were as always impressed with the helpful friendly staff, special mention to Di Wu. As always, the staff are truly exceptional and our main reason for returning to their properties.
Worth staying here even if it is only for one night, views are exceptional and the property is unique.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 28, 2014
Thank you for your review! We will ensure that the team on Fairmont Gold receives it and they will appreciate the service accolades and constructive comments you have provided.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerfield, North Carolina
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 25, 2014

The Banff Springs Hotel is incredibly beautiful, historical, well-maintained and so enjoyable! The staff was very friendly and went out of their way to provide excellent service. We stayed in a 2 bedroom, 3 bathroom Terrace Suite, with a gorgeous view of the Bow Valley, river and mountains. The room had its own turret surrounded with windows, the perfect place for greeting the view each morning. Wonderful amenities: specialty coffee maker, frig, fireplace, outdoor terrace, sitting area, large master bath, Bose radio, separate tub and shower, 2 sinks in the master bath, robes, slippers and a safe. The master even had a doorbell!
Exploring the hotel was a favorite thing to do with its varied lounges, halls, public rooms, history and decor. We especially enjoyed the Rundle lounge and live music, and also Grapes wine bar by the big window overlooking the mountains at sunset.
Willow Spring Spa was a delight. The spa pools are all different temperatures and a nice break just for adults. We went in the early evening for several hours to unwind, opting for a day pass.
The hotel's location is convenient to town either by local bus or a short walk. We really enjoyed the town's many shops and restaurants. The Banff gondola is nearby and a must do! Beautiful views from the mountaintop!
I have wanted to stay at the Banff Springs Hotel for a long time, and am definitely glad we did! It was incredible, loved it!

Room Tip: Choose a room facing the Bow Valley for the best view. Ask what upgrades are available at check in.
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 28, 2014
Thank you for visiting from North Carolina and for sharing your positive comments with us, and other readers on Trip Advisor. We are delighted that you loved your terrace suite and the Willow Stream Spa and we hope your travels can bring you back again.

The Fairmont Banff Springs
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Edmonton
1 review
5 of 5 stars Reviewed April 25, 2014

We had a great room overlooking the Bow river but the best part was the outdoor heated pool. Relaxing in the pool while huge snowflakes fell all around. I also recommend the High tea it was so relaxing just remember to make a reservation just in case.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 28, 2014
We are pleased to hear you enjoyed the ambiance of our outdoor pool in the winter - it truly is magical. Thank you for sharing.

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Banff
#1 Romantic Hotel in Banff
#1 Spa Hotel in Banff
#1 Family Hotel in Banff
#1 Top resorts Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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