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“Great Weekend Getaway” 4 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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FREE SKI PASSES
Ranked #1 of 31 Hotels in Banff
GreenLeadersSilver level
Burlington, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Great Weekend Getaway”
4 of 5 stars Reviewed February 27, 2014

We travelled to Banff recently for a long weekend getaway. Stayed at the BSH. Overall very nice hotel, dated somewhat but thats a part of its charm.. Pros, staff are great & accommodating. Cons, noisy, outdoor pool always packed and looks questionable and although hotel and guest photos show rooms, don't let the pictures fool you, there rooms are small. Grounds hard to rate in the winter but one can guess it would be pretty under all the snow. Overall it's a nice place to stay but will likely try it's sistert hotel in Lake Lousie next time…Note- kids are everywhere in case ones looking for quiet vacation…

Room Tip: No sure what to tell you, hotel was at capacity when we travelled. No rooms to upgrade to but I unde...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, February 28, 2014
Thank you for your feedback which we truly appreciate. We will ensure our management team receives the specific comments which we can use toward improvement.

The Fairmont Banff Springs
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3,253 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (807)
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English first
Calgary
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 27, 2014

Stayed at this hotel in early December for a Christmas party. Living close to Calgary, we go to Banff a lot but I have never stayed here. The hotel itself is gorgeous. Historic/updated if that makes sense. Decorated beautifully for Christmas. Friendly staff. But the rooms are a whole new topic. I understand keeping the history and age to his hotel but those rooms were horrible. It didn't even feel clean they were so old. The wallpaper was ripped and dirty, all the doors in the room had old handles and big chunks of wood missing from them. Old marble bathroom. I don't know, I wasn't impressed whatsoever.

It's a wonderful hotel, grossly overpriced but still nice...I'd just stay at the Rimrock which is nicer and not very far away.

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, February 28, 2014
Thank you for your review. We will most certainly investigate your feedback fully. To do so, a hotel representative will be in contact directly.

The Fairmont Banff Springs
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Kirkwood, Mo
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 25, 2014

Late post, but not forgotten.

Visited for a week on business in September. Was lucky to bring my wife. Fantastic hotel. GREAT location and very nice rooms and staff. Restaurant experience was limited and very crowded. Except breakfast, all of our meals were in town or away from town.

Five months later we are still talking about when we’ll return.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, February 26, 2014
Thank you so much for your post, even though it is a while since you visited. We appreciate all our reviews very much!

The Fairmont Banff Springs
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Calgary, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 25, 2014

I stayed at the Banff Springs Hotel for one night with my children and had a horrible experience. Small rooms, small shower and even though I'm a small person I had a hard time squeezing by the shower door and the wall, my kids also had a hard time. Not sure why the door doesn't open a better way. Everything is extremely over-priced for the value, parking, food, the rooms, etc.... We stayed in another hotel in Banff downtown for the rest of the week and my children had a better time and it was half the price and a lot more reasonable. Bigger room with a pool and a free full breakfast and no loud, rude people waking us up at 3am! I will never stay at the Banff Springs Hotel Again!

Room Tip: Yes, try to choose a room far from the elevator, I did not get a good night sleep with all the peopl...
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  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, February 26, 2014
We are truly sorry to read your review and to learn of your disappointment. A hotel representative will reach out to you personally.

The Fairmont Banff Springs
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Holmfirth
Top Contributor
104 reviews 104 reviews
40 hotel reviews
Reviews in 66 cities Reviews in 66 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 24, 2014

Impressive huge Scottish castle looking hotel on the outskirts of Banff. It's so big it's a resort in itself with numerous restaurants, golf, shops, bowling alley, skating, curling....I could go on!
A welcome arrival in a huge impressive reception area then up to the rooms. Despite our room being a mid priced one, it was surprisingly small with a tiny bathroom which could only fit one person in. Th bedroom has tea, coffee, robes, TV but the wifi is chargable. The bed & pillows are THE most comfortable I have ever found in any hotel anywhere in the world, so much so I bought the pillows from the hotel - if I could have bought the bed I would have!
If you have ski lift passed the ski bus fares are included. To get to town there is a bus stop outside the hotel although it's only 8 dollars for a taxi.
Overall I'd say the hotel has faded charm but needs a refurb. For instance the carpets are a bit grubby & wallpaper marked, and our bath had missing enamel.
The hotel is on the expensive side but I would definitely recommend it
Throughout the hotel the service is excellent & very friendly and a joy to be in.

Stayed February 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, February 25, 2014
Thank you for your positive review! We do want to ensure we follow up on any shortfalls noted, therefore we will contact you directly for more information.

The Fairmont Banff Springs
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Oxford, United Kingdom
Senior Contributor
46 reviews 46 reviews
46 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 23, 2014

This is a vast hotel in the Scottish baronial style - all stone and turrets. It sits just outside Banff but it only takes 10 - 15 mins to walk into town. It has its own golf course which was frozen solid in February (down to -33oC in the mornings), but was home to a small pack of coyotes. The surrounding mountains are really awesome (in the proper sense of the word), all jagged with coloured streaks and snow. I have also been in summer and they are just as magnificent. In winter or summer a ride on the gondola to Sulphur Mountain is a must; there is a walkway from the gondola station to the summit and the views are stunning.
The hotel itself is a rabbit warren of corridors, stairs and rooms. There are several excellent restaurants on site, each of which seems to close for a couple of days a week, but they arrange this to happen on different days, so there is always at least one open for dinner.
There are outdoor and indoor pools, even in winter, and a large fitness centre. The staff are excellent and most helpful.
Rooms are fairly large and well-appointed, with good bathrooms.
There are no smoking rooms and no covered areas for smokers. There are outdoor areas for smoking, which at least have benches to sit on.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, February 24, 2014
Thank you for your review and for visiting us from the UK. We are delighted that you enjoyed your stay.

The Fairmont Banff Springs
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Calgary, Canada
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 22, 2014

Our son got married in late December in Banff and the reception and brunch the next day was held at the beautiful Banff Springs. What a lovely setting for the wedding celebration! It was wonderful to get ready, using the spa services and truly, all of the staff throughout our stay were warm and welcoming to us on this very special occasion. The food was delicious! Thank you!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, February 24, 2014
We are delighted to learn that your family enjoyed a momentous occasion here at The Fairmont Banff Springs. Thank you for sharing!

Our colleagues will enjoy knowing you appreciated their warm and engaging service.

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Banff
#1 Green Hotel in Banff
#1 Family Hotel in Banff
#1 Romantic Hotel in Banff
#1 Top resorts Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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