We stayed at the hotel for 3 nights on Nov 12th.
The welcome at the front desk was not very warm, I had to ask the front desk lady about the fitness room access, is there a map of the hotel and such but she seemed very annoyed so I stopped asking and thought we will just figure it out or ask someone else.
The room was so so ... We booked the Junior Suite with mountain views (room 361) and it was a bit disappointing. The view was not bad but definitely not great as per the description on the website, but not a deal breaker. The bathroom was way too small my goodness it is tiny!! Next time if we stay there again I will definitely make sure to ask for a suite or guest room with bigger bathroom.
The only other negative experience we had was at the Castello restaurant where we were greeted by the Maitre D by "Hello, I do not see any reservation for 2 tonight". It was a Tuesday night and there were barely any people in the restaurant and plenty of empty tables. That really put us off as in is that really how you greet people??
Everything else however was perfect! What a beautiful property, we had an amazing time at the Rundle Lounge and Bow Valley Grill. We also absolutely loved the outdoor pool and we may come back to the hotel just for that. All the staffs other than that "Castello Restaurant" incident was great!