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“Will definitely be back!” 4 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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Special Offer
40% OFF SPRING BREAK
Ranked #1 of 31 Hotels in Banff
Certificate of Excellence 2014
GreenLeadersSilver level
2 reviews
1 helpful vote 1 helpful vote
“Will definitely be back!”
4 of 5 stars Reviewed August 17, 2013

Our family stayed at the Banff Fairmont for one night although we wish we could have stayed longer! The hotel is beautiful and clean. The scenery is amazing, especially from the outdoor pool. We LOVE that they are so welcoming to dogs, they even delivered their own dog bed, bowls and special treat. It took awhile to get our luggage so next time we will probably just take it ourselves. We requested early check in and we able to get in 2 hrs early which we really appreciated. Free wireless Internet would be nice, especially considering the price per room. Overall though we were very happy! We can't wait to go back.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJROE, Manager at The Fairmont Banff Springs, responded to this review, August 27, 2013
Thank you for your positive review, and we are sorry for the wait for your luggage. We do hope you will be back!
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3,599 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (889)
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English first
Brantford, Ontario
1 review
5 of 5 stars Reviewed August 16, 2013

We stayed at The Banff Springs and had a wonderful visit. One of the highlights was breakfast in the hotel dining room. While expensive, the food was great, the view spectacular and best of all was the outstanding service!
Shay was our server and this girl was so busy but found time to exceed our needs and always with a smile. She took special care of our young daughter and provided us with valuable suggestions of things to do on our trip to Banff.
This is the kind of service one would expect from a high end hotel and we left feeling our business was appreciated. We will go back !

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, August 20, 2013
Thank you for recognizing the service you had in the Bow Valley Grill. We will be delighted to share it.

The Fairmont Banff Springs
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Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2013

-Fabulous Fairmont Banff Springs Hotel a jewel in the Rocky Mountains. Excellent service and treatment the moment you pull up to reception.
-Try the Willow Streams Spa, either for an individual treatment or book a Willow Streams Spa Package with room included. Pamper yourself for a day or two with treatments and enjoy all the spa rituals.
-Golf one of the premier golf courses at the Fairmont Banff Springs Hotel.
-Enjoy and experience one of the many casual and fine dining restaurants and lounges and try the Afternoon Tea ritual.
-Explore downtown Banff and surrounding areas - take the gondola up Sulphur Mountain try the Hot Springs.
-Check with the hotel Concierge to recommend sights and attractions and make reservations for you.
-Fun for couples or the whole family.
-This is one of my favorite hotels which I stay at 2 to 3 times a year for at least three nights.

Michael F. - Calgary, Alberta

Room Tip: 5th Floor - Gold Floor Ask for Fairmont Gold Valley View King or Fairmont Gold Mountain View King r...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, August 16, 2013
Thank you for your support and ongoing loyalty! We appreciate the recommendations for our spa, dining, golf and concierge services and hope to see you soon.

The Fairmont Banff Springs
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Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 15, 2013

We travel to the Banff Springs hotel several times a year because it is absolutely stunning... the architecture and scenery put a smile on your face :) Highly recommend the Waldhaus and Castello restaurants they never disappoint. Christmas time is a great time to visit the castle as the decorations are definitely a sight to see. The gold floor is our favourite the staff are very attentive and accommodating, very friendly, the gold lounge has a delicious selection of snacks in the evening and breakfast in the morning with complimentary non-alcoholic beverages available through out the day, it is a great place to come relax after a long day exploring, golfing or skiing. This is the only hotel we will ever stay at in Banff!!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, August 16, 2013
The team on Fairmont Gold thank you for your accolades and look forward to seeing you again soon.

The Fairmont Banff Springs
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Darien, CT
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed August 15, 2013

Aug 2013 Just back from what should have been lots of great scenery and roughed outdoors topped with and the luxury of the Fairmont BUT boy I was incredibly disappointed. It started with confusion on check in that never really got sorted out (4 rooms under one name that needed to be separated was beyond their bandwidth) ,helpless reception staff who said they could not even call to avoid the same confusion at our next reservation at Lake Louise to a tiny room that was dusty and old, and forget the bathroom. UGH. I don't mind paying when you get quality and service but this was terrible. Right down to when we booked horseback riding the mosquitos were so thick we could barely ride without the bug spray offered by another group who WAS forewarned by their hotel concierge. And forget about valet...give up your car and you will be lucky to see it an hour after you call. Finally, so much for not tipping, which is the hotel policy, they all were happy/expected them, even when the luggage arrived in the wrong rooms an hour late.
NB: Fairmont Jasper was nice but also needs a major facelift and the service was just as bad. Had to call several times just for a hairdryer! Very expensive cabin to stay in...and not at all up to par. (yes, I am a hotel snob and stay at the Ritz Carlton regularly at the SAME price point for MUCH better service/quality)
Fairmont Lake Louise Club level was our third and final stop and we were forced to go to the club level just to get central air! theyr are so many tourist in the lobby and the grounds it's lie a circus. Oh well......at least the club level was lovely.

Room Tip: Stay on the CLUB level ONLY when possible. It's totally worth the extra money.
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, August 16, 2013
Thank you for your review on Trip Advisor. A hotel representative will be contacting you personally given your level of disappointment. We are very sorry to hear of your experience and want to follow up.

The Fairmont Banff Springs
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Langley, Canada
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 15, 2013

I work, and stay in many 4 star brands. I have the opportunity to visit many hotels and this one bar none is the best hotel I have ever stayed in.

The exterior is amazing, the interior is gorgeous, unlike most fairmonts the old style feels right (most feel gaudy to me). The room we got, the honeymoon suite, was more than can be desired with a jacuzzi, spiral stair case to the bedroom, massive shower..

The service of a 5 star was right there as well, endless supply of staff to help.

Would go back in a heart beat in one of the most stunning locations in canada

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, August 16, 2013
Thank you for visiting us from Whistler. We are pleased to know you love our Scottish Baronial Castle and would return.

The Fairmont Banff Springs
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Eugene, Oregon
Top Contributor
117 reviews 117 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 15, 2013 via mobile

This is my favorite place to stay. There are many restaurants on site. They have a kids club with activities. There is golf, horse back riding and hiking. The spa is nice. The rooms are funky--each one seems to be a little different. Get a room up high. The view will likely be better. The fourth floor and higher are my favorites. Splurge for the mountain/river view. It's worth it. We've spotted elk out our window each night.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, August 16, 2013
Thank you for visiting from Oregan with your family. We are delighted that you enjoy all the hotel and destination have to offer.

The Fairmont Banff Springs
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Banff
#1 Family Hotel in Banff
#1 Romantic Hotel in Banff
#1 Green Hotel in Banff
#1 Spa Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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