We travel a lot and I enjoy having access at hotels to their club lounges, the fairmont calls it Gold level, and I expect when I am paying for a large King suite that I would have access to the gold level. This to me would make sense, larger more expense rooms have club assess. Not at the Fairmont Banff Hotel, all the standard rooms, are on the gold floor and they are the only ones that can access the gold club lounge. I even asked if I could pay more to have access. Disappointed Fairmont in you Gold policy, and you Customer Service.