We stayed here for a Valentine's getaway. I had originally thought about staying at the Fox but decided to go all out and stay at a castle. I was most impressed by the views at the hotel. Enough snow had just fallen to cover the treetops and give us a great view. The outside of the hotel is stunning. Our room wasn't so much. The room was very small and it felt dark and old. It was amazing to see how much they could fit into 250 sq. ft. The staff was friendly and the hotel was clean. Self parking is available for $18 on the southern end of the hotel complex. The hotel is within walking distance to all of the shops downtown and there are several good trails around the hotel. I would recommend coming here for a special occasion or for an unique experience.

stayed for a week at the Fairmont Banff Springs and could not have had a more perfect experience. The package I booked through American Airlines had an awesome deal - with full size rental car, ski rack, heated seats (necessary at 24 below!!) and discounts on ski lift tickets and equipment rentals at Lake Louise.
When we arrived at the hotel we were promptly greeted, check in was easy, finding our room in that maze was easy. The food was spectacular, the room was kept tidy, the service was excellent and did I mention the SPA? Ugh. Total ecstasy! Unless you feel iike wandering, there isn't much of a reason to leave the hotel. We hiked in the snow, followed cougar tracks, etc. One night at a manager's reception they had dog sled dogs and local tour excursion folks there- we didn't partake in any during our visit, but I would have liked to and it was great to meet and greet. We REALLY loved that the two-bison bar was half way back to our room and the bartender was cordial and full of local info and advice. The people in town were generaly warm and friendly and the ONLY complaint I could drum up is that the walk to the room was long at the end of a full day skiing, shopping, spa;ing and dining but it was so comfortable when we got there, it was easy to pass out in the comfy bed with lofty comforters. I loved the service pieces so much we intended to buy a piece (but forgot, and I still regret it). If there were flaws the beauty of the place, the property and the people blinded me to them. Since our last visit, we haven't stopped trying to squeeze in another visit and we have decided now that our little ones are old enough to take a trip back this winter for snowboarding lessons! Hint - JOIN the FREE fairmont presiden'ts club first. You'll have a few special extras you wouldn't otherwise.

Fabulous location, great views, fine dining (pricey but excellent), Spacious rooms, well-supplied bathrooms, friendly staff and check-in ands check-out coped well with tour groups. Wonderful stopping off place for the Rockies in summer Would love to go back.

My husband I stayed here for our honeymoon, and ended up checking out early and went to a different hotel. We went through 2 room changes and ended with a barking dog from 6:45 am until we checked out at 11:00am. We had originally asked for an upgrade for our honeymoon into a suite they would want to stay in if it were their honeymoon. They were pleasant and kindly showed us to a basement suite looking out at a cement wall right next to the service drop off. Eventually they put us in a room that was "ok" after calling us by the wrong last name several times and being corrected. What bothers me is that we insisted that we would pay for a memorable suite with a jacuzzi and beautiful surroundings, but they insisted that was not necessary and they would find us a room to our liking. When we called the front desk to let them know we were checking out early, there was no attempt to find out the problem and how they could make it better and keep our business. The customer service was terrible. It seems as though this hotel has grown too fast to keep up with the personal touches.
The Fairmont corporate office contacted us by email to find out how our stay was. My husband politely told them the issues we had and we have yet to receive a response 1 month later!