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“Nice place to stay” 4 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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Ranked #1 of 31 Hotels in Banff
GreenLeadersSilver level
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed April 24, 2013

We stayed here for one night on our way through Alberta. It had a lot to live up since we had stayed at Chateau Lake Louise which we absolutely loved. I thought this hotel was great but I enjoyed Chateau Lake Louise more.

The room was comfortable and we had sort of a view of the mountains from the window that seemed to be part of the roof. The bathrooms are small but nicely appointed. We enjoyed the grounds - they are nice. There were a few disappointments, we had trouble finding a restaurant that opened for an early (11:30) lunch. We had to go into Banff to eat. It is a little away from the main drag so you need a car to get around. We also had trouble being able to print boarding passes for our flight - we could'nt - the business center was closed and they did not have kiosks or anything in the lobby like some hotels do.

We also toured around in and did the gondola - the area is spectacular and definiately recommend a visit!

Room Tip: Ask for a view of the mountains
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, May 1, 2013
Thank you for taking the time to share your comments with us. I will certainly provide our Food and Beverage managers with your constructive observations also. We hope you will return again soon.

The Fairmont Banff Springs
Proudly celebrating our 125th anniversary
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3,097 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (772)
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English first
Calgary, Alberta, Canada
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 21, 2013

I've stayed at this hotel twice and have dined numerous times. The rooms have always been comfortable with a view of the mountains. The bathroom is small but okay. The rooms have a wonderful decor. Fitness and swimming pools are good. They do however need to prevent people from entering the main swimming pool who are not in the appropriate attire. I have seen that during my last stay. Dinning restaurants are really good. The breakfast however isn't consistent. If you ever have the server Daniel at the Bow Valley, you'll be in good hands. This hotel is also pet friendly. So bring your best friend on your next trip.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 24, 2013
Thank you for your review. We are pleased that you enjoyed your stay and have shared your review with our team at the Spa and restaurants.

We hope to see you again soon.

The Fairmont Banff Springs
Proudly celebrating 125 years
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

The best hotel in the Canadian rockies. Perfect getaway to recharge. You have awesome views from any room, world class spa, great sushi restaurant, and a German pub called Waldhaus that has a 2 litre glass boot full of German beer awesomeness.

Room Tip: Upgrade to the Gold Floor.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 24, 2013
Thank you for taking the time to review your stay, especially our dining establishments!
Our team will be happy to know you enjoyed the Samurai and Waldhaus!

The Fairmont Banff Springs
Proudly celebrating 125 years
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 20, 2013

Still a great hotel..lots of history and views.....rooms are nice...what you would expect of the type of hotel and price point...food and service was excellent...we were there during a quite time and there was lots to do ..see and no lines.....golf...horse rides/....pool...hiking ...you cannot beat it.!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 24, 2013
Thank you for your review and for coming back for a second visit! We hope there will be many more.

The Fairmont Banff Springs
Proudly celebrating 125 years
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Top Contributor
180 reviews 180 reviews
39 hotel reviews
Reviews in 46 cities Reviews in 46 cities
260 helpful votes 260 helpful votes
5 of 5 stars Reviewed April 20, 2013

Every stay at the Banff Springs is great. The service is the best have experienced in Canada and a close second to the Plaza in New York. The facility is beautiful, the ammenities top notch and the spa is fantastic. The rooms are beautiful and the view is breathtaking.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 24, 2013
Thank you for your review. We are delighted that you see our property as a flagship. We are very proud of this amazing historical property, now celebrating 125 years!

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 20, 2013

In Nov 2011, we stayed at the Springs and were not impressed, if you research through you can see our review. Now here we are again for another stay. This time we stayed from April 17-19 2013. I have to say that this was a much better experience. My spouse attended a conference here and thats why we came back. We also brought our dog this time, now we have a very Large breed dog and this was not a issue at all.

Valet/Check in
The valet service was excellent, they learn your name very fast and are prompt with your vehicle when you call, they say expect 15-20 minutes from when you call, on average it was under 15. Check in was prompt and efficient. The bellman brought our bags up to our room within 15 minutes of check in and when offered a tip he refused, stating it was built into the cost all ready.

Room
We were in Room 273, this is a pet room with an amazing view out the back of the hotel through the valley. The room was very clean, king sized bed, flat screen tv, desk, chairs all your typical furnishings, 2 mini fridges. Plus, they had dishes with a treat for the dog and a bed for the dog. the bathroom is small but but had been brought up to modern standards, a far cry better than the last time we stayed here. With a hotel this old, the rooms are smaller, but this one had been reno'd in the last while I would say.

Food
This time we at all meals off site from the hotel

Pool/Gym
We love the pool here, there is a nice indoor pool, but the outdoor heated mineral pool is fantastic. Nice and warm with great views. Gym has all your needs for lifting/cardio.

Staff
Valet staff/check in staff were great. One staff member stood out among the others. Tony the bellman. Tony was conducting the historical tour of the hotel, which is free for guests. His knowledge of the property was excellent and his customer service skills were great. A strong asset to the Springs in having staff like this fellow working for them. I highly suggest taking in his tour. I expressed a interest about seeing more of the hotel and he was gracious enough to show me more of the hotel and explain how things have changed through he years.

Summary
We were happily surprised by our visit this time, room and service were excellent. If all my visits are like this then I will happily stay here again. If you want to experience history, have great service, but don't mind a smaller room, with a little pricier tag attached to it, then give the Banff Springs a try.

Room Tip: Ask for a fairmont room that faces east. Also go up to the 8th floor and turn left from the elevato...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 24, 2013
We are delighted that you returned and we were able to provide you with a more memorable experience. We are delighted to hear that, and we have shared your kind review with our team.
We hope to see you again.

The Fairmont Banff Springs
Proudly celebrating 125 years
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ancaster
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 20, 2013

This hotel was truly amazing. Its abousluty stunning just to look at . We traveled here last august and I have not stopped talking about it since! We stayed on the gold floor, yes it is extra and a little pricey but trust me its so worth it. The whole floor was very updated and it includes access to their lounge which serves breakfast and has a honour bar. The breakfast was very good! The front desk on the gold floor was extremely helpful and so friendly. The rooms were small but very pretty and modern and we had a beautiful view of the mountains. The hotel was only a 10 min walk to downtown banff and there were lots of nice walking trails near the hotel. We went to the spa for a massage and it was honestly the best massage I have ever had! We loved the Waldhaus Restaurant, it was very good and had a wonderful view of the golf course. I loved the schnitzel! The Castello Ristorante was also wonderful ! Overall, I loved so many things about this hotel and I can not wait to come back !

Room Tip: *spend the extra for the gold floor
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at The Fairmont Banff Springs, responded to this review, April 24, 2013
Thank you for taking the time to share your experience on Trip Advisor. We are happy to know that you loved the Gold floor experience as well as some of our dining outlets!

The Fairmont Banff Springs
Proudly celebrating 125 years
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Banff
#1 Romantic Hotel in Banff
#1 Spa Hotel in Banff
#1 Top resorts Hotel in Banff
#1 Family Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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