All the hotel employees I interacted with were unusually nice and helpful. I especially would like to thank Greg Silva, who was wonderfully kind and thoughtful.
Overall this hotel is a special place as described by other reviewers. The only thing that could be improved in my opinion is the restaurants within the hotel. I tried several of them, and in general the food was just ok and expensive--presented as if it were excellent but really it was nowhere close to the level of good restaurants where I live (San Francisco Bay Area and New York City).