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“Best service I have ever experienced!!” 4 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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Ranked #1 of 33 Hotels in Banff
GreenLeadersSilver level
Toronto
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
“Best service I have ever experienced!!”
4 of 5 stars Reviewed March 4, 2013

The Fairmont Banff Springs Hotel is one of the most beautiful hotels we have ever stayed at!! Expect to have superior service, great amenities, and a scenic location!

Service - the service is the best things the Fairmont Hotels have to offer. Everything that they do is for their guests. At the Fairmont, tipping is included which put our mind at ease when we needed things from our car, help with our luggage, etc. They were very knowledgable, experienced, and professional.

Location - the hotel truly is isolated but yet a close walk to downtown Banff and hiking trails.

Amenities - the indoor and outdoor pools were amazing (unless you have stayed in Whistler, those pools definitely have more variety. There were times when the pool was extremely crowded with families and kids. There was only one hot tub as well which made it cramped at times. We all know that even though fairmont hotels ate large sometimes certain spaces can be small. There are a variety of restaurants, cafes and shops that are very convenient and affordable.

Room - small rooms are definitely usual at any fairmont. This would only be one of things I would have to complain about. Although, the washroom was big than some I have seen in the past. The furniture is really big which doesn't make sense for such small rooms. The sleep quality was great!!

Parking - very inconvenient. If possible, get valet, it is worth it!! Parking cost is $25/night or $35/night for valet.

This is a very family oriented hotel! There are a lot of activities for families including tobogganing, ice skating, and snowshoeing.

Two thumbs up!

Room Tip: Upgrade your room if you can,. Standard rooms are extremely small!!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, March 13, 2013
We appreciate your review. Thank you. We read every review and we share them with our colleagues. It is very important to us to know how our guests feel, and it is a very positive motivator to know when we are delivering great service. Please come again!

The Fairmont Banff Springs
Proudly celebrating 125 years
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,964 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (735)
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English first
Red Deer, Alberta, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 3, 2013 via mobile

I am writing this review from the gold floor lounge, on the last day of our three night stay. We are enjoying the free breakfast that is available each morning in the lounge. The selection is amazing, everything you could possibly want and more.
(We also enjoyed the daily hor duerves served at 5pm in the gold lounge, just delightful.)
It snowed last night, hard, so we woke to a beautiful winter scene outside. The views in this hotel are breathtaking,
Here is how our weekend went:
Arrived on Thursday afternoon and were greeted by hotel staff at the gates. We were shown where to park and were greeted by another staff member who helped us with our luggage, and guided us to the gold floor reception for our private check in.
Once in the room, we found a chilled bottle of champagne and chocolate covered strawberries. The room was not huge, like a lot of reviews mention, but beautifully appointed. The furniture was really quite elegant, and the European style shower in the bathroom was just awesome. View from the room was facing the front of the hotel, and they leave binocs at your window for viewing the scenery. Nice touch.
Thursday evening, after hor duerves, we hit the Waldhaus pub for a meal an a bottle, and I got to catch the Oiler game, which was nice. Staff were great at the pub. They had a fire lit outside that I could enjoy a cigar in front of. Food was stellar, and some really great beers on tap.
Friday we woke up to coffee and juice being delivered to the room. This service is available through your concierge. Not sure if it extends past gold floor service though.
After another visit to the breakfast buffet, we went back the room to prepare for our day at the spa. The willow stream spa is over the top awesome! Definitely pricey, but well worth it for a special treat. I had booked a full body exfoliation treatment for the both of us, followed by a bath and a full body massage. We enjoyed all the mineral pools and outdoor hot pool before our treatment, so we were there for about 5-6 hours. You get full access to the spa for the day if you book a treatment. What a day!
Friday evening we visited grapes wine bar for a glass (great room, nice list), and then made our way around to the various other lounges. Sort if an in-hotel pub crawl of sorts. Eating and drinking at each stop. Live music in the Rundle lounge was great.
Enjoyed a port flight at Ramsay lounge, and snacks again at the Rundle.
I have to say, Joseph at the Rundle lounge make the BEST Old Fashioned I have ever tasted in my life.
Saturday morning- breakfast at gold floor lounge, relaxed for a while by the fireplace afterward, played backgammon,(many game available to use, as well as books, iPads, newspapers, etc).
After a short nap in the afternoon, we went on the daily historical tour of the hotel. Very informative. Takes about an hour and I highly recommend it.
We then headed down the shops in the hotel, and enjoyed a wine tasting at the wine store. 10 bucks, 4 wines, an some great conversation.
That evening we ventured into town for dinner and drinks. Had fun, typical night in banff, 2 am things start to get pretty hilarious on the main drag, with everyone spilling out of the bars. Most are still very polite compared to bar districts in places like Calgary or Edmonton. Lots of police presence too.
We stopped at Aardvarks for some greasy take out and had no trouble flagging down a cab to take us back to the hotel.
Which takes us to where we are now, again enjoying the great breakfast in the gold lounge. My wife is reading her book while I write this (on my phone lol). I wanted to write this review while still at the hotel and the experience still fresh in my mind.
Overall we had a VERY romantic getaway, in the most beautiful hotel I've ever seen.
The staff at this hotel, are all extremely polite, very helpful, and very professional.
I honestly could not think of a single negative thing to write about the experience.
I've read a few reviews on here that were negative, and I can tell you that those people are nuts. I can't see how anyone lucky enough to stay in this hotel could possibly have a bad stay. Do yourself a favor if you do stay, and upgrade to gold floor. You won't be disappointed.
Special thanks to Joseph the bartender at Rundle, Jackson the bartender at Waldhaus, and Mike n Mike at gold floor reception, for helping to make our stay as wonderful as ever.
Thanks for reading, and forgive the spelling or grammar errors. Typing fast on an iPhone!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, March 5, 2013
Thank you sincerely for the comprehensive review of your stay and the destination! It will be a pleasure to share this with our colleagues. Receiving positive feedback is truly rewarding, and our Gold floor team will thoroughly enjoy this read.

The Fairmont Banff Springs
Proudly celebrating 125 years
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minersville, Pennsylvania, United States
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed March 3, 2013

We just returned home last evening from a week long stay. My husband and I traveled with 44 other people from our ski club and had a wonderful, refreshing stay!
Although I do not ski, it was so peaceful and relaxing to walk around the hotel banff springs is truly a place everyone should stay at 1 time in their life!

Highlights : the best views of the Rockies!
awesome breakfast buffet!
Castle pantry London fog for tea lovers!
Homemade ginger ale must be tried !
Friendly gracious staff!

Rooms are well appointed but bathroom area is very small, thought the bed was comfortable
Carpet was stained and should be replaced. ( but then do not sweat the small things)
Enjoyed rundle lounge very much had a nice time chatting with the staff!

I would return in a heart beat Canadian Rockies are fabulous in summer or winter ! This was my 3 rd time to this area

Room Tip: Stayed in room 367
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, March 5, 2013
Thank you for your review. It is nice to see you enjoyed the many dining options in the resort! Thank you for your patronage and loyalty also. We do hope to see you again.

The Fairmont Banff Springs
Proudly celebrating 125 years
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 3, 2013 via mobile

An amazing old castle/building and the location can't be beat. Old buildings come with foibles and you know that going in. If in Banff you really must make a visit to this historic spot but might be better off sleeping elsewhere.

Speed of service in the on site restaurants and bars was horrific. 30 min to be noticed. 20 min to bring simple drink orders. Just make sure you order two because if your servers do return it'll be a while and then longer again before they bring your next order.

Our room smelled of stale old sewage. Facilities and housekeeping apparently had a look and sprayed some flowery scented coverup but didn't ever solve or address the issue. Moving would have been the only real solution as there were no current malfunctions, just something that must have happened in the past and would take some serious work to fix.

No matter what, the result was an unacceptable room and a wholly unacceptable response by Fairmont. Given that we had more than 80 guests in our group spending more than $100k on the visit and I heavily influence out choice of where to go, they should have been more accommodating and the result will likely be our business going elsewhere in Banff in the future.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, March 5, 2013
Thank you for your review. We are very concerned and have reached out to you privately as this is not the service we are known for. We hope to speak with you soon.

The Fairmont Banff Springs
Proudly celebrating 125 years
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2013

We stayed in the Fairmont Banff Springs in February, 2013 and the service from the moment you walked into the lobby was outstanding. Nothing was too much trouble. Yes - it is expensive, but it is what you would expect of a hotel of this quality. The views from the bedroom window were spectacular, the rooms were spacious and comfortable. Exploring the hotel was part of the fun! It is so big and there are so many historical nooks and crannies with beautiful antique furniture. Take the historical tour - the guide has worked in the hotel forever, and know everything! An experience not to be missed.

Room Tip: Rooms facing the Bow River are outstanding
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, March 5, 2013
Thank you for your positive review. We will be delighted to share it with our colleagues. Please return again and thank you for choosing to stay with us.

The Fairmont Banff Springs
Proudly celebrating 125 years
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed February 27, 2013 via mobile

My husband and myself decided to spend our anniversary in banff this year. Our stay at the fairmont was absolutely wonderful! From check in to check out the service was outstanding. When we arrived, our room was not ready and the check in attendant noticed how tired I was. She did some switching around and got us in another room right away! We really appreciated it. The valet service is great! Very efficient and the valet boys are all great! Our room was nice, small though. The bathroom was small and really needed renovations. The bed was heavenly! So comfortable! The room was stocked with all the expected amenities, robes, slippers... However the mini bar was not stocked which was kinda disappointing. The hotel itself is so beautiful! There's tons to do around the hotels grounds. The spa is outstanding. We throughly enjoyed the mineral pools and the outdoor hot tub. Definite worth the 65 dollars a day. And that way you can avoid the public pools, which are filled with loud children. The restaurants are all wonderful. We choose the banffshire club as our special romantic dinner and it was an excellent choice. We also ordered room service which always came quick, was presented nicely and decently priced. There is also some great shopping in the hotel! Overall, we had a fabulous time at the fairmont! We felt wonderfully pampered and left feeling relaxed and stress free! We will definitely choose the fairmont when ever we come to banff! A+!!!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, March 5, 2013
Thank you for selecting The Fairmont Banff Springs for your anniversary. We are delighted that from dining to spa to shopping, you enjoyed it all! Please visit us again.

The Fairmont Banff Springs
Proudly celebrating 125 years
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MIA
Top Contributor
93 reviews 93 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 26, 2013

My partner and I visit this hotel in feb. awesome hotel, it look like a castle to me; with antique chandeliers, pictures frames and all decoration. Ease check in and out, check out could be done online, and you will get a copy of your bill by email. Free Wi-Fi with just been a member or presidential club. We got a nice room # 890 not so big of a room, it was a corner room, but very nice view, bathroom was small as well; but everything very clean and comfortable beds. One thing everything is very expensive, breakfast was about $ 33.00 per person, but hotel is not far from town 10 min walk, in town you could find Tony Romas, Chilies and other local restaurant, expect that everything is more expensive in Canada. Hotel has a great in and outdoor heated pools, also don’t miss the hot spring near by.

Room Tip: room # 890, courner room it wasn't so little but the setting of the room make it look smaller, n...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, March 5, 2013
Thank you for your positive review of your stay. The Fairmont Banff Springs celebrates 125 years this year of delivering warm hospitality to our guests and the Scottish Baronial castle continues to wow our guests with it's architecture and charm. We are so glad you enjoyed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Banff
#1 Family Hotel in Banff
#1 Romantic Hotel in Banff
#1 Green Hotel in Banff
#1 Top resorts Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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