We spent Christmas at the Banff Springs Hotel. The hotel looks stunning against a backdrop of show covered mountains. When we arrived the hotel was extremely busy and it took a while to check in. Occassionally we felt that the service suffered a little because things were so busy and there did not appear to be enough staff on board. The christmas activites were well organised. We were a little suprised that when we tried to make some dinner reservations we were told that some restaurants were booked out and yet the next day we met people who said that they just walked into the same restaurant without a reservation.
We had Christmas night dinner in the ballroom. The ballroom was magnificently decorated for the occasion. While dinner was nice enough, it seemed a little rushed at times and the various courses were not explained as they were served. Again it appeared that there were not sufficient staff to do this. It was a Christmas to remember.