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The Fairmont Banff Springs: Traveler Reviews

4.0 of 5
405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
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The Fairmont Banff Springs
Ranked #5 of 33 hotels in Banff
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1,784 reviews from our community

Traveler rating
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    397
    204
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    76
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Families
340
 
Couples
796
 
Solo
50
 
Business
240
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
australia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Christmas at the Castle”
4 of 5 stars Reviewed January 15, 2013

We spent Christmas at the Banff Springs Hotel. The hotel looks stunning against a backdrop of show covered mountains. When we arrived the hotel was extremely busy and it took a while to check in. Occassionally we felt that the service suffered a little because things were so busy and there did not appear to be enough staff on board. The christmas activites were well organised. We were a little suprised that when we tried to make some dinner reservations we were told that some restaurants were booked out and yet the next day we met people who said that they just walked into the same restaurant without a reservation.
We had Christmas night dinner in the ballroom. The ballroom was magnificently decorated for the occasion. While dinner was nice enough, it seemed a little rushed at times and the various courses were not explained as they were served. Again it appeared that there were not sufficient staff to do this. It was a Christmas to remember.

Room Tip: We stayed in room 0156. There was a separate bedroom, bathroom, luggage room and a large lounge roo...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask lucyAustralia about The Fairmont Banff Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review
January 17, 2013
Thank you for taking the time to share your Christmas experience. We truly do value the feedback, and it wil be taken constructively and applied where needed. We hope you will consider a return visit in the future!

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryborough, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Christmas in Banff”
5 of 5 stars Reviewed January 12, 2013

We had the most amazing White Christmas. Everything was fantastic! From the front desk staff on check in until check out they could not have been more helpful. We enjoyed the Christmas festivities. The most amazing thing was swimming in the outside heated pool in -25! We enjoyed the food however it was expensive. We really enjoyed the Randall Lounge for a cocktail and snack and loved the live music. We will always our Christmas in the Castle!!!

Room Tip: Get a room with a view if you can
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask 61pixie about The Fairmont Banff Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review
January 17, 2013
Thank you for your positive review of your Christmas in Banff! We are delighted that you loved the activities, the pool, the entertainment in the lounge....please return again!

The Fairmont Banff Springs
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Winchester, United Kingdom
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
“Excellent service on gold floor”
5 of 5 stars Reviewed January 12, 2013 via mobile

Stayed for two nights on the gold floor five as a treat. Extra service and lovely lounge. Staff were very friendly, especially valet and concierge. We had our three year old with us, they were very attentive and accommodating for her, they gave her a little crown and she felt like a princess in a castle for the three days! Very magical! They arranged our husky sled with a great company and all our other reservations and activities. Very relaxing! Would come again.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
Ask Antonia G about The Fairmont Banff Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review
January 17, 2013
Thank you for your wonderful comments about Fairmont Gold, our concierge and valet teams!!
We are very happy to know you had a memorable stay and will share your feedback.

The Fairmont Banff Springs
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High River, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Nothing Rings in the New Year like the Banff Springs Hotel”
5 of 5 stars Reviewed January 12, 2013

Perhaps the very best of life in Alberta is the Banff Springs Hotel experience in the middle of winter. New Year's eve and dinner in the Banffshire Restaurant should be on everyone's bucket list. The outrageous 'flight of wines' and the multi-course dinner was 'over-the-top' in tastiness (and price)! But hey, you only live once, right? No better way to kick off the New Year. Two nights stay on the 7th floor in one of the larger rooms had us in an end turret overlooking the spectacular Bow Valley. Breathtaking, a winter scene of the first magnitude!
An added feature is the excellent shopping experience, right on site. Don't miss 'Snowflake' and the cozy and stylish winterwear. Join the Fairmont President's Club before you go. It is free and there are nice perks, like a separate (short) line for check-in.
So girls, if you can't think of anything for that 'man who had everything', this is the ticket for your next Christmas gift. A treat for both of you!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask EME57 about The Fairmont Banff Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review
January 17, 2013
Thank you for your kind compliments about your New Year's experience, your guestroom, your enjoyment in our shops and your overall satisfaction. We will share your review appropriately with the areas mentioned and they will be most pleased!

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Fantastic Fairmont Banff”
5 of 5 stars Reviewed January 11, 2013

This hotel is a must in Banff. We had a suite(up graded) and the view from our window was incredible. We had 3 days in Banff and asbolutely loved our time there so much so my husband and I will spending Christmas there in 2014. The staff were every friendly and polite and can honestly say the Canadians are just lovely. The food was very good and plentiful, the buffet was great. We loved our walks into the town centre especially at night when the snow was falling and the city centre was all light up with fairy lights. The location of our hotel was fantastic and the long walks did us good considering the food intake.

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Domenic L about The Fairmont Banff Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review
January 17, 2013
Thank you for your positive review. A hotel representative has contacted you to offer assistance with your return in 2014!

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Fairmont Banff Springs

Also Known As:
The Fairmont Banff Springs Hotel Banff
The Fairmont Banff Springs Hotel
Banff Springs Hotel
Fairmont Banff Springs
Fairmont Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont
Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Banff
#1 Romantic Hotels in Banff
#2 Luxury Hotels in Banff
#6 Family Hotels in Banff
Price Range: $$$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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The Fairmont Banff Springs
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