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“Best Christmas ever” 5 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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4th Night Free!
Ranked #2 of 31 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
Cochrane, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Best Christmas ever”
5 of 5 stars Reviewed January 3, 2013

Me and my family stayed here over christmas, and let me just say that it was amazing. I have been reading alot of reviews about the staff service being poor, and I just gotta say those people must be awfully picking, during our stay we actually encountered quite a few problems, but the staff here was so accomadating and so eager to fix our problems, it didnt even matter. We have never been treated so well at a hotel before. My only complaint would be how expensive the food and drinks are, you do need to remind yourself that they are world class chefs from around the world, and everythig I ate here was AMAZING, but after paying so much for a room already, its a little sad when you pat $16 for a cocktail and $20 for a burger. When we stayed we had the breakfast buffet, as well as three dinner buffets in the Bow Valley Grill, and I dont think Ive ever had a better meal. That being said, it was a little disheartening paying $4 for my iced tea. And dont even get me atarted on the spa, it was so wonderful that we actually extended our stay just so we could spend another day there. The waterfall pools are so refreshing and relaxing, and the views from the relaxing are spectacular. I even started making my own cucumber and mint water after I got home. I absolutly loved my stay at the Banff Springs, and even though I only live little over an hour away, we WILL be back. I cant stress enough how wonderful the staff was, we were there over christmas, their busiest time of year, so it was understandable that there were a few hiccups here abd there, but everyone was so accomadiing it didnt even matter. Our stay there was magical

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank CochraneGirl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, January 8, 2013
We are very pleased that you had your best Christmas ever and enjoyed the quality of food, the luxury of the Spa and the warm and personal service you received. We hope to see you again.

The Fairmont Banff Springs
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4,614 reviews from our community

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Calgary, Canada
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed January 3, 2013

For our Wedding Anniversary and New Years Eve we stayed once again at the Fairmont Banff Springs. We took our dogs and stayed on the Gold floor. On arrival the Car Valets were superb, they knew from our name we were on the Gold Floor and personally helped us to the 5th level to check in. The room was a little small from what we are used to especially given that we had dogs the bathroom was tiny and no tub. Having said that it was a comfortable bed and the Gold Service made up for it. Nothing was too much trouble for them, the lounge was excellent and cozy with a vast array of small nibbles at 5pm and a very good breakfast 7-10am all included in the price. An honour bar with a great selection of liquors, wines and beers. Free soft drinks. I spent a day in the spa which was heaven and a Caviar Facial to die for! The New Years Eve Gala was exceptionally good, great band and so much food of a very high quality well worth the $299 per head.

Room Tip: Upgrade to Gold Floor is worth it. Join the Fairmont Presidents Club for 10% of services. You need t...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, January 8, 2013
Thank you for your kind review about your stay. We are delighted that you loved Fairmont Gold and we hope you will return. Happy belated anniversary to you both.

The Fairmont Banff Springs
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Beaumont, Alberta, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 2, 2013

My sisters and I stayed at the Banff Springs hotel over the new year. We got one suite with two queen beds in the Stanley Thompson wing.
When we arrived we did have to wait two hours for our room because it was so very busy. But they gave us hotel credit which we used towards dinning.
The room was beautiful and so historic! The food was absolutely delicious and the service was excellent and friendly.
My only complaint was that the valet parking service seemed over run and non responsive. It was very, very busy but I should not have to wait 30 minutes to get my car.
Overall though, it was a delightful getaway and I am already making plans to go back!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Talbertenator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, January 8, 2013
Thank you for your review. We do apologize for the valet wait times during the busy season. Our team did their best to expedite service to our guests and we will ensure your feedback is shared. We do hope to see you again.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
122 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed January 2, 2013

We had two nights here. The girl on reception who checked us in was very casual and it was greatly offputting. We found out it was her first day but she appeared as if she couldn't care less about us. We were shown to a room with an adjoining door but could hear the people next door so asked for a change of room which we were given but had to wait until 4 pm. This is like a little city, with a myriad of restaurants, shops etc. We went into the town that night for dinner. Next morningwe had breakfast in the deli, oats and scrambled eggs and sausages. Better value that the restaurant. We then went to the gym with magnificent views over the snow covered mountains and then off to the spa (wonderful). Steam rooms, eucalyptus room, sauna, outdoor hot spa (not to be missed), mineral pool. The resting room had fresh fruit, cookies, coffee and waters. You can come and go as you please all day. Discount for a Fairmont President Club's member of only $49 per room. If you are going to Banff, this beautiful castle is exquisite and a must

Room Tip: Room without adjoining doors, Fairmont President Club gives you fee wi-fi, parking and discounts in...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank wendy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, January 8, 2013
Thank you for your review. We are pleased that you enjoyed our hotel and would recommend it. We do apologize for the rough start and welcome when you arrived, and we will share your comments with our team.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
minn
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 1, 2013

We had a wonderful time at this lovely hotel. Staff great amenities great location great. We stayed on the gold level. Tis allowed us use of the lounge. The snacks were nice,modest. The breakfast was pleasant light. However at night you had to pay for your wine beer etc. now we paid $800 per night for our rooms we had 3 so this was not cheap. However having to pay for a wine to the tune of $11 per glass is a bit rich.
The rooms were nice but let me tell you about the tiny bathrooms. I am 6'2" and 210 lbs with size 12feet couldn't close the door very easily. You had to close the door in order to get in front of the sink. No counter space 1 sink and a shower. Extremely efficient design read small.
The staff was pleasant and helpful. They were mainly Australians and New Zealanders.
Took the bus to ski sunshine, a 4 mile backup to the hill got there there was 1000s of people stayed on the bus and skipped it. Do not go over the Xmas holidays if you can swing it. Way too many people.
Went curling locally a blast, then Canadian bowling also a must do. The town has many shops and restaurants bars pubs everything. Lots of fun wonderful people these Canadians WONDERFUL polite great
Being there are not too many other places to chose from don't have good suggestions. Do not pay extra for the gold level for it is not worth it by a long shot.

Room Tip: Stay away from the gold too pricey
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Richminn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, January 8, 2013
Thank you for your review of your stay. We are delighted that aspects of your stay, such as the hospitality overall and some of the local activities, were very enjoyable for you. With over 700 guestrooms to choose from in a numerous locations, there are a variety of options that are designed to suit the needs of different types of guests and stays. Please do consider a return, even if Fairmont Gold is not your product of choice in Banff.

The Fairmont Banff Springs
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tucson
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 31, 2012

Just wanted to say that our stay over the Christmas break was special. Great staff that was professional, very friendly and courteous. My two children, 22 and 20 loved the concierge's recommendations for skiing, snow mobiling and dog sledding. I recommend highly.

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank cohba3980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, January 8, 2013
Thank you for your review. We are very pleased that you enjoyed the recommendations made by our concierge experts!

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 30, 2012

I had started writing my review and as it got longer and longer I decided I would do my best to make it point for so it is easy and quick to read!

- Arrived to disastrously disorganized lot, waiting in vallet lineup for 20 minutes without being greeted or instructed on anything.
- Our room wasn't ready on time so we went to the nearst lounge --Rundle Lounge to wait and have a drink
- We tried to sit with other people at a table who had extra seats and welcomed us but the server came and said "you can't sit here, go and find your own table where you can be served" extremely abrupt and rudely, even the people who we were joining at that table were taken aback.
- Found our own table eventually and waited (I kid you not) 25 minutes without service. Went and asked bartender to send a server to our table and waited another 15 minutes.
- Asked to speak to a manager, he did come shortly after. We informed him of the rude waiter earlier and the time spent waiting for service. He bought the three of us our first round of drinks.
- Checked to see if our room was ready, it's been an hour and it still isn't ready. We were each given one a voucher for a free beverage.
- An hour and a half and we checked again and our rooms were ready, we get to them and our luggage arrives 15 minutes after we got there.
- The room is tiny and really not worth anymore than $85/night. I have stayed at nicer Super8 hotels than this.
- Phones were not working due to some maintenance for a very extended period of time.

Save your money for more important things! You could do a lot more activities during your trip if you don't waste so much money at a mediocre property, instead stay somewhere in downtown Banff.
I will definitely never spend another night or dollar here!
My sister stayed here a few weeks ago and said her room was late too. They know it is busy and what too expect but they don't CARE enough to ensure that their guests room is ready when it should be.

Room Tip: Don't spend your hard earned cash here, experience more by staying somewhere downtown Banff and...
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Brooke T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, January 8, 2013
We do apologize for your disappointment and will contact you personally.

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Banff
#1 Green Hotel in Banff
#2 Romantic Hotel in Banff
#2 Business Hotel in Banff
#2 Top resorts Hotel in Banff
Price Range (Based on Average Rates):
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
Fairmont Banff Hotel
The Fairmont Banff Springs Banff
Fairmont Hotel Banff
Banff Fairmont

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