Just wanted to say that our stay over the Christmas break was special. Great staff that was professional, very friendly and courteous. My two children, 22 and 20 loved the concierge's recommendations for skiing, snow mobiling and dog sledding. I recommend highly.

I had started writing my review and as it got longer and longer I decided I would do my best to make it point for so it is easy and quick to read!

- Arrived to disastrously disorganized lot, waiting in vallet lineup for 20 minutes without being greeted or instructed on anything.
- Our room wasn't ready on time so we went to the nearst lounge --Rundle Lounge to wait and have a drink
- We tried to sit with other people at a table who had extra seats and welcomed us but the server came and said "you can't sit here, go and find your own table where you can be served" extremely abrupt and rudely, even the people who we were joining at that table were taken aback.
- Found our own table eventually and waited (I kid you not) 25 minutes without service. Went and asked bartender to send a server to our table and waited another 15 minutes.
- Asked to speak to a manager, he did come shortly after. We informed him of the rude waiter earlier and the time spent waiting for service. He bought the three of us our first round of drinks.
- Checked to see if our room was ready, it's been an hour and it still isn't ready. We were each given one a voucher for a free beverage.
- An hour and a half and we checked again and our rooms were ready, we get to them and our luggage arrives 15 minutes after we got there.
- The room is tiny and really not worth anymore than $85/night. I have stayed at nicer Super8 hotels than this.
- Phones were not working due to some maintenance for a very extended period of time.

Save your money for more important things! You could do a lot more activities during your trip if you don't waste so much money at a mediocre property, instead stay somewhere in downtown Banff.
I will definitely never spend another night or dollar here!
My sister stayed here a few weeks ago and said her room was late too. They know it is busy and what too expect but they don't CARE enough to ensure that their guests room is ready when it should be.

I have lived in Calgary all my life, and this is my first stay at the Banff Springs. After quick research of the hotel, we knew if was going to be expensive. It was awesome anyway!
When checking in, we were told that we would get an upgraded renovated room. Yes, they are on the small side, because that's how small rooms are 125 years ago. Howich time are you expecting to spend I. Your room when you're in Banff?!
All around the hotel, service was amazing. Views were amazing, even though we see them all the time. For someone from Calgary, who visits the mountains weekly, it was a very new and exciting experience. We were treated fabulously by the staff!
Thank you!

We splashed out on a night in the Banff Springs hotel to celebrate our 40th wedding anniversary.

The good was that this is an iconic hotel, in a spectacular setting, beautifully decorated for Christmas. The time we spent in the heated outdoor pool, surrounded by snow covered mountains, was truly memorable.

The bad was that we were not given complete information and the service was poor. One of the things I was wishing for was to spend a couple of hours reading quietly by the fireside in the Riverview lounge. No-one told us this major section of the hotel was closed for renovations and when I asked staff where else I could read quietly, I was told to try the Rundle lounge --a pub--or find a seat in a hallway!! Our room had no armchair, I should add. A lesser complaint was that we had to call 3 times for help with the coffee machine. Another irritant was that we had to pay $14.00 extra for 24 hours wireless access.

The ugly was that, in spite of telling staff that this was a very special occasion for us, we were given a room with a view of an air conditioning plant!!!

If you plan to blow the considerable dollars for this hotel, my advice is to ask lots of questions -- does the room have a view, are any sections of the hotel unavailable, what extra charges are
there etc.