We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5 star hotel, 3.5 star rooms” 4 of 5 stars
Review of The Fairmont Banff Springs

Save Saved
You added The Fairmont Banff Springs to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Price
Save 40% Off This Fall!
Ranked #1 of 33 hotels in Banff
GreenLeadersSilver level
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“5 star hotel, 3.5 star rooms”
4 of 5 stars Reviewed November 26, 2012

There is very few hotels in the world that can rival the majesty of the "Castle in the Rockies". The building is beautiful and dripping with history; just the type of place that I love. The nooks, crannies and stories set this hotel apart. What lets the hotel down, is the standard and size of its rooms. The rooms are well kept, very clean and very comfortable but probably of 3.5 star standard. If you come expecting to have a 5 star experience throughout, you will be a little disappointed. I'm a travel agent and recommend the Fairmont without hesitation but I do send clients armed with the knowledge of the room standard. For a bit of fun, ask the staff if they'll show you the ghost room :-p

  • Stayed December 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 28, 2012
Thank you for taking the time to review your stay. We do appreciate you promoting our property very much. Many of our guestrooms are smaller by modern standards especially in the original building given the age we are (we are celebrating 125th anniversary next year!) but with such a grand castle, there are many room types available that our guests can ask about.

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,871 people have reviewed this hotel

Traveler rating
    1,695
    620
    288
    165
    103
See reviews for
588
1329
66
388
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (705)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
northern italy
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 25, 2012

Have been ther some years ago and I remind it as one of the most memorable stays of my life.
Great and original architecture, pool with underground music, outdoor jacuzzi with fantastic view
to the mountains. Would certainly return !

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 28, 2012
Thank you for your review! We do hope you can return some day soon!
The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 21, 2012

It was on my bucket list, glad we stayed but nothing too special. It was all good, a little pricey like a downtown hotel because we were charged a lot for every item. I gave it only a three because of the pricing. I was not on a budget while there but was surprised at the end cost of our two day stay. We then went to Canmore and were presently surprised at room and food costs.
Budget minded travelers , go to Canmore for less then half the price and all the same ammentities

Stayed November 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 28, 2012
Thank you for your review. We are sorry that your bucket list stay was not all you had hoped and we are disappointed to learn that. We have shared your review with our team. We would like to know more about you, and a representative will contact you personally.

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Top Contributor
53 reviews 53 reviews
51 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 21, 2012

I stayed at this hotel for a conference and it was a once in a lifetime opportunity. Getting to stay in the castle of the rockies, filled with such history and where royalty and celebrities alike flock to, was amazing!

We were given a room with two double beds. The room was small and dated. There were stains on the carpet (out of the 80s colour) and the bathroom was a bit rough looking. However, the beds were comfortable and linen clean.

Customer service was top notch and what I expected for a Fairmont property!!

The hotel is an absolute maze and I reccomend taking a couple hours just to explore. There are literally dozens of shops, restaurants and things to see/do.

The highlight of the experience for me was the spa experience. WOW!!! If you have a chance to visit the spa, do it!! It is pricey, but well worth it.

Parking is a bit steep ($25/night) and I would encourage you to sign up for the Fairmount 'presidents club' to get free wifi access (otherwise its $15).

If I had been paying out of pocket, would I have stayed there.... probably not. The rooms need to be updated to justify the high prices, however, if you are looking to experience a part of history (and have the coin) go for it!!

Room Tip: Try to get a 'modern' room if they have one.
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2012

This hotel is gorgeous. We stayed for a conference in early November. The staff were wonderful and accommodating from the moment we pulled up. Check in was simple and relatively quick. Finding the room was a challenge due to the labyrinth hallway and elevator system that takes some getting used to. The room was located in the Stanley Thompson Wing, which from speaking to other members of the conference is the one to avoid. It was smaller in size but not cramped. Despite the fact that it was snowing outside our room was uncomfortably hot. Even with the thermostat turned off and window open, I got no sleep the first night. The staff, to their credit, were wonderful the next morning. They informed us that our wing had no air conditioning but that the others did. They offered to switch our room, but being close to friends we declined. They sent up a fan right away and that did help when placed on the window sill to draw in cool air. Our conference was well attended to until a portion of the ceiling collapsed on a colleague! Obviously this was unforeseen, and the staff did their best to accommodate us after they closed off the section of the hotel in question but with limited banquet halls could not find a wheelchair accessible one as we needed.
Despite the issues with the facility, the quality of the food and service is top notch. Overall an enjoyable stay.

Room Tip: Avoid the Stanley Thompson Wing.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 28, 2012
Thank you for taking the time to complete a review on Trip Advisor. The Fairmont Banff Springs reads each and every one, and we share them appropriately with our team. Whether it is to celebrate a positive note, or to learn and grow when an opportunity is presented to us. The health and safety of our guests is of paramount importance and the area in question has been closed and is being addressed. We do hope you will return, and a hotel representative has reached out privately to you.

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
regina, canada
Top Contributor
62 reviews 62 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 18, 2012

If you have never stayed here before, and you are travelling through the area, you owe it to yourself to book at least one night at this hotel. We stayed here for one night during the Remembrance Day long weekend and my wife and I both loved it. We had a 7th floor room overlooking the Bow Valley, and the view of the valley and the mountains as the sun set was fantastic. Ate a great dinner at Castellos after wandering around the hotel and checking out the beautiful architecture and antique furniture in the public areas. We have stayed at hotels across North America and in many places in Europe, and I would rank this as the most beautiful of any of them. Service was first rate, and the staff was very accommodating. The rooms are smaller than you might expect, but keep in mind that the hotel is over 100 years old. We are already looking forward to returning for a longer stay.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 20, 2012
Thank you for your positive review. We are pleased that you enjoyed the ambiance, as well as dinner in Castellos! We hope you will return again.

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 16, 2012

My wife and I stayed here for a weekend, and we were both blown away!! We've never stayed at such a posh and historic place ever. The property is perched on a mountain side with simply stunning views at every angle. Service is first class, concierge car service, front desk staff, restaurant staff, all treat you with excellent customer service skills. You must have the Sunday brunch, it is quite simply spectacular! The food selection is enormous, and very delicious. There is so much to see and do on the property, a weekend just isn't enough! Our room was very well appointed, and the bed was really good. We used the day spa, and it was so relaxing. It was great being pampered. My skin was so smooth after spending time in the spa pools. We were very sad to leave such a beautiful place. I know it is expensive, but treating yourself to a excellent hotel now and then is worth it.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 20, 2012
We are very appreciative of your positive review. Thank you! It appears you really were able to partake in many of the highlights our resort has to offer. We do hope you will come back for longer though!

The Fairmont Banff Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Fairmont Banff Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Banff
#1 Green Hotel in Banff
#1 Spa Hotel in Banff
#1 Romantic Hotel in Banff
#1 Top resorts Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, Booking.com, Tingo, getaroom.com, TripOnline SA, Hotel.de, Priceline, BookingOdigeoWL and Venere so you can book your The Fairmont Banff Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

Owners: What's your side of the story?

If you own or manage The Fairmont Banff Springs, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.