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“Wonderful Service, Dated Hotel” 4 of 5 stars
Review of The Fairmont Banff Springs

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The Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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Ranked #1 of 31 Hotels in Banff
GreenLeadersSilver level
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
“Wonderful Service, Dated Hotel”
4 of 5 stars Reviewed November 19, 2012

This hotel is gorgeous. We stayed for a conference in early November. The staff were wonderful and accommodating from the moment we pulled up. Check in was simple and relatively quick. Finding the room was a challenge due to the labyrinth hallway and elevator system that takes some getting used to. The room was located in the Stanley Thompson Wing, which from speaking to other members of the conference is the one to avoid. It was smaller in size but not cramped. Despite the fact that it was snowing outside our room was uncomfortably hot. Even with the thermostat turned off and window open, I got no sleep the first night. The staff, to their credit, were wonderful the next morning. They informed us that our wing had no air conditioning but that the others did. They offered to switch our room, but being close to friends we declined. They sent up a fan right away and that did help when placed on the window sill to draw in cool air. Our conference was well attended to until a portion of the ceiling collapsed on a colleague! Obviously this was unforeseen, and the staff did their best to accommodate us after they closed off the section of the hotel in question but with limited banquet halls could not find a wheelchair accessible one as we needed.
Despite the issues with the facility, the quality of the food and service is top notch. Overall an enjoyable stay.

Room Tip: Avoid the Stanley Thompson Wing.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 28, 2012
Thank you for taking the time to complete a review on Trip Advisor. The Fairmont Banff Springs reads each and every one, and we share them appropriately with our team. Whether it is to celebrate a positive note, or to learn and grow when an opportunity is presented to us. The health and safety of our guests is of paramount importance and the area in question has been closed and is being addressed. We do hope you will return, and a hotel representative has reached out privately to you.

The Fairmont Banff Springs
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3,112 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (774)
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regina, canada
Top Contributor
68 reviews 68 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 18, 2012

If you have never stayed here before, and you are travelling through the area, you owe it to yourself to book at least one night at this hotel. We stayed here for one night during the Remembrance Day long weekend and my wife and I both loved it. We had a 7th floor room overlooking the Bow Valley, and the view of the valley and the mountains as the sun set was fantastic. Ate a great dinner at Castellos after wandering around the hotel and checking out the beautiful architecture and antique furniture in the public areas. We have stayed at hotels across North America and in many places in Europe, and I would rank this as the most beautiful of any of them. Service was first rate, and the staff was very accommodating. The rooms are smaller than you might expect, but keep in mind that the hotel is over 100 years old. We are already looking forward to returning for a longer stay.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 20, 2012
Thank you for your positive review. We are pleased that you enjoyed the ambiance, as well as dinner in Castellos! We hope you will return again.

The Fairmont Banff Springs
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Victoria, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 16, 2012

My wife and I stayed here for a weekend, and we were both blown away!! We've never stayed at such a posh and historic place ever. The property is perched on a mountain side with simply stunning views at every angle. Service is first class, concierge car service, front desk staff, restaurant staff, all treat you with excellent customer service skills. You must have the Sunday brunch, it is quite simply spectacular! The food selection is enormous, and very delicious. There is so much to see and do on the property, a weekend just isn't enough! Our room was very well appointed, and the bed was really good. We used the day spa, and it was so relaxing. It was great being pampered. My skin was so smooth after spending time in the spa pools. We were very sad to leave such a beautiful place. I know it is expensive, but treating yourself to a excellent hotel now and then is worth it.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 20, 2012
We are very appreciative of your positive review. Thank you! It appears you really were able to partake in many of the highlights our resort has to offer. We do hope you will come back for longer though!

The Fairmont Banff Springs
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Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 15, 2012

I stayed here one night during the winter time with my boyfriend. We had a wonderful time. We booked a mountain view room with king bed, and got exactly what we reserved. The views are worth it and the main reason why we go to Banff.
The hotel offers a huge space to wander aroundand entertain yourself, and the outdoor heated pool and indoor pool make the extra $ all worthwhile.
We went into town for dinner, but would have been happy to stay in the hotel the entire time without leaving!
Will go again for sure.
We were also pleased that we were able to check in over 2 hours early, which is offered on a first come first served basis.
The only complaint is the charge for the self parking, I would have hoped this small charge would have been included in the overnight fee.

Room Tip: Take advantage of the fact that an early check in is offered on a first come basis. Also, the moun...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 20, 2012
Thank you for taking the time to complete an online review. We are very happy to know that you enjoyed your time here with us. We hope that next time you will enjoy one of our many onsite dining options. PS - The Waldhaus will be newly renovated and reopening in early December. What a magical winter venue, resembling a bavarian cottage in the wilderness. Fondue, crackling fire....Interested?

The Fairmont Banff Springs
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Toronto, Canada
Top Contributor
239 reviews 239 reviews
50 hotel reviews
Reviews in 80 cities Reviews in 80 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed November 12, 2012

I love the Banff Springs. I've stayed here 3 times. It is straight out of a fairy tale -- a castle nestled in gorgeous mountains, with fantastic views outside and inside. The service is brilliant. I've watched hockey in their pub, had an eclectic afternoon tea (non traditional!), and stayed in a grand suite. You can walk the grounds for hours. The concierge will assist with skiing, restaurants, even hockey on their frozen pond.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 14, 2012
Thank you for your review. You will be delighted to know that we are currently renovating that magical pub at the Waldhaus you have enjoyed in the past - you will have to return to enjoy again!!

The Fairmont Banff Springs
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Edmonton AB
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 10, 2012

This hotel was fantastic in every way. From the location, staff, food and the atmosphere everything was amazing. The staff was so helpful in every way. We were at a conference and even though there were over 200 guests there everything went so smooth. The meals were unbelievable with the prime rib being a highlight. My room was one of the nicest ones I have stayed in. It was very large and nicely furnished. I have no problem recommending this property to everyone.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 10, 2012 via mobile

Now I have stayed in a few Fairmont Hotels and always find them to be a tad boring, albeit 100% functional for the traveller (with the exception of Fairmont Pacific Rim however which is awesome). This Fairmont is all of that but in the most beautiful setting you could imagine. The room I had was a large suite in the corner of the main building and to say it could fill a family easily is an understatement. Banff itself it just...... Amazing. If this hotel was anywhere else it would get 4 stars from me but the setting makes this one of my "Fairmont Faves". Can't wait to go back....

Stayed June 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review, November 14, 2012
We are so pleased that Banff is rated high on your list of destinations, as is The Fairmont Banff Springs! We hope you will return again soon.

The Fairmont Banff Springs
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Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Banff
#1 Green Hotel in Banff
#1 Spa Hotel in Banff
#1 Romantic Hotel in Banff
#1 Top resorts Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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