This is our favourite hotel and the hotel we most frequently visit for family vacations. For the first time ever, we decided to splurge and booked a suite on the gold floor. The service was AMAZING! We were met by Princess Kathryn, who escorted our 5 and 1-year old to our suite. She gave them tiaras, cupcakes, cookie and milk vouchers, etc. She even knew their names when we arrived! My girls were so happy! Make sure you ask for kid size bathrobes. We got a few comments and smiles as my girls walked around the hotel to the pool in their robes and tiaras :)
The canapes in the evening were a nice touch, though a bit fancy for my girls and I (vegetarian). However, breakfast was fantastic for even the pickiest/healthiest of eaters. It was nice not to have to go down to the main restaurant with our girls, as it is often quite busy.
We find the service at this hotel to be above and beyond the service at any other hotel we've ever visited, which is why we keep going back (plus the mountains, the outdoor heated pool, etc.). The Gold floor takes it up a notch. Unbelievable.