We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First-rate customer service, charming hotel” 5 of 5 stars
Review of Delta Banff Royal Canadian Lodge

Save Saved
You added Delta Banff Royal Canadian Lodge to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Delta Banff Royal Canadian Lodge
4.0 of 5 Hotel   |   459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada   |  
Hotel amenities
Ranked #3 of 33 Hotels in Banff
Portola Valley, California
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“First-rate customer service, charming hotel”
5 of 5 stars Reviewed 2 days ago NEW

Three couples spent a long weekend in Banff and stayed at the Royal Canadian. The rooms are spacious and immaculate; the breakfasts delicious and generous; and the staff was extremely friendly and helpful. We had a grand time.

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review, yesterday
Dear pvsusan44

Thank you for taking to the time to review our hotel.

It is great to hear that you all enjoyed our spacious and immaculate rooms and that you took advantage our great breakfast which always get the day off to a good start!.

Thank you all for staying with us and we appreciate the great feedback, hopefully we will see you in the not to distant future.

Kind Regards


Stephen Crossland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

675 reviews from our community

Traveler rating
    305
    258
    80
    20
    12
See reviews for
173
322
13
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
australia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Enjoyed 2 nights at this hotel. The first thing you note is the friendly, helpful staff who make you feel welcome. We really liked this hotel from the outset, particularly how quiet the room was - no noise from other guests or the neighbouring area. We had the window open both nights and the area is quiet. The hotel is well located & downtown is a short stroll. All staff greeted us as we moved about the hotel and were genuinely friendly. The rooms are a good size, bathroom quite big and all very clean. Parking on the property was easy to access, secure and convenient. Good value at this hotel - you won't go wrong with a booking. Highly recommend.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review, yesterday
Dear Aussiemum1austr...

Thank you for your fantastic review of our hotel.

It is great to know that we are living up to the Delta high standards and that you would be so kind as to recommend us so highly!

Thank you for staying with us and whenever your travels bring you back to Canada we look forward to having you stay with us again.

Kind Regards


Stephen Crossland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My wife, adult son and I stayed at this hotel in September 2014. We shared a room with 2 queen beds. The room was clean, comfortable and large enough to accommodate us all.
Staff were very friendly and always greeted you with a smile whether in the corridors or at the entrance.
The hotel was in a good location, an easy 10-15min walk down the main road in to town, and also has a bus stop right at the door that takes you up to Sulphur Mountain and to the gondola ride (which is worth a visit!). I suggest you invest in the $5 day tripper pass that lets you jump on and off all day; although it is worth noting the times on the bus timetable as sometimes there may be a 20 or 30min wait.
One nice touch was that the hotel staff clean your car windscreen at night so you can enjoy the scenery the next time you drive out of the car park!

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review, yesterday
Dear GazzaSyd

Thank you for your review.

It is always great to hear that everyone greeted you and made you feel welcome and at home. I am also glad you found our spacious rooms large enough to accommodate your family.

Mentioning the Roam bus and the bus stop outside the hotel is a great tip for fellow visitors and guests.

Thank you for staying with us during your trip around Canada.

Kind Regards


Stephen Crossland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 4 days ago NEW

We stayed in their Premier rooms with our young children and had a great stay. The size of the rooms was adequate. The rooms were clean, quiet and at a fair price. Their restaurant the Evergreen serves the best quality food as far as I'm concerned. In fact their food is better than some of the more swanky places we also tried while in Banff. The staff here is friendly and very helpful. The hotel is within walking distance from the main strip where all the shops and restaurants. Great spot, we will most definitely stay here again. My only complain is that there are no suites with kitchenettes (which would be very handy with young kids).

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review, yesterday
Dear Vicky R

Thank you for your review.

I am glad you enjoyed our Premier rooms with fireplace and I agree that The Evergreen serves the best quality food in Banff.

It is fantastic to know that my colleagues were friendly and very helpful as they are the cornerstone of our business and go out of their way to make our guests stay enjoyable and pleasurable.

Thank you for staying with us and we look forward to welcoming you back in the future.

Kind Regards


Stephen Crossland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed in this hotel for two nights. The rooms were very clean and the beds comfortable. The staff were also helpful. We found the hotel restaurant was very good. Perhaps the only downside is that it is a fair way from the centre of the town. You can still walk it but it is at least a 30 min hike. We decided to take a taxi which was reasonably priced. Although it was very busy Banff is well worth the visit

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review, yesterday
Dear Larryandneridah


Thank you for taking the time to review our hotel.

We are very proud of our helpful staff and our great onsite Evergreen Restaurant. I agree that Banff is very busy during the summer months but well worth the visit.

Thank you very much for staying with us during your trip in Canada.

Kind Regards


Stephen Crossland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Gorda, Florida
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in this hotel for 2 nights during our tour of the Canadian Rockies. The room was extremely comfortable, while we did not use it, the fireplace was a nice touch. The staff was outstanding, always very friendly and helpful. One interesting perk was that they actually washed your car windshield at night while you were sleeping. On one of the days, we did a fairly strenuous hike and the hot tub associated with the pool was a welcome and relaxing place to go after dinner. The pool area itself was very spa like. We had the hot tub to ourselves. No "Marco Polo".

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review, yesterday
Dear HawleyPatent,

Thank you for taking the time to review our hotel.

It is very good to know that you enjoyed your stay with us. I am glad you enjoyed our spa like pool area and you didn't have to play "Marco Polo"! We do wash the windscreens at night so that you don't miss a moment of the breathtaking scenery of Banff.

Thank you very much for staying with us and we look forward to welcoming you back in the future.

Kind Regards


Stephen Crossland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bruwnsick
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Hello, this is my third trip to Banff and this hotel tops them all. From the delicious room service food to the pool area, down to the secure parking garage. nothing but the best! I am a member of the Delta Priviledge program and was treated like a queen. Its a little down Banff Avenue but the great customer service makes it all worth while....PS VERY clean rooms!

  • Stayed September 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review, yesterday
Dear Paramedicsparky

Thank you for taking the time to review our hotel. I could not agree more that we are the best hotel in Banff!!

As a valued Delta Privilege member we value your comments and I am glad we lived up to the Delta high standards of "Expect Even More" on your stay with us.

Thank you for staying with us and we look forward to seeing you in the future!

Kind Regards


Stephen Crossland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Delta Banff Royal Canadian Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Delta Banff Royal Canadian Lodge

Address: 459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Banff
#3 Spa Hotel in Banff
#4 Family Hotel in Banff
#7 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Delta Banff Royal Canadian Lodge 4*
Number of rooms: 99
Official Description (provided by the hotel):
This fine Banff resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. This intimate boutique Banff hotel offers 99 guestrooms and suites that are spacious and thoughtfully appointed. Guests of the Delta Banff Royal Canadian Lodge can enjoy fine dining in the Evergreen Restaurant one of Banffs best kept secrets, or a visit to the Grotto Spa. Relax, unwind, and rejuvenate with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. Also a great place for a meeting in Banff! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, Priceline, Tingo, Booking.com, TripOnline SA and Otel so you can book your Delta Banff Royal Canadian Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Delta Banff Royal Canadian Hotel Banff
Banff Delta

Owners: What's your side of the story?

If you own or manage Delta Banff Royal Canadian Lodge, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.