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“Lovely hotel, shame about the breakfasts.” 4 of 5 stars
Review of Delta Banff Royal Canadian Lodge

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Delta Banff Royal Canadian Lodge
4.0 of 5 Hotel   |   459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada   |  
Hotel amenities
Ranked #3 of 31 Hotels in Banff
Bodmin, United Kingdom
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
“Lovely hotel, shame about the breakfasts.”
4 of 5 stars Reviewed June 30, 2014

I had 3 nights here recently and was delighted with everything except the breakfast shambles.

The room was huge and very well furnished and the reception staff were unfailingly helpful and friendly. No problems there at all.

But the breakfasts! Unnecessarily complicated menus, a very poor buffet selection, extremely slow service, especially when the restaurant was busy, and unhelpful staff. I resorted to just tea and toast on the third money and even then the water for the tea was only lukewarm.

On one particularly bad morning, I had to wait for a table to be cleared and reset for me, then waited 15 mins for my order to be taken, then arrived at the buffet to find no plates, waited for a plate to arrive for my fruit, ate the fruit and went back to the buffet only to find no plates again! When a plate did arrive, I opened the hot buffet dish covers to find that only cold, congealed scrambled egg and equally cold potato bits were available. Eventually, after more waiting, got some bacon and was asked to pay an extra 3 dollars for a sliced tomato - which came raw! And there's more folks but I don't want to remember it.

So please use the hotel but go somewhere else for your meals.

I also ought to mention that the beds are wonderfully comfortable and the pillows so good I'd have liked to take them home with me.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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714 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Meriden, Connecticut
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 29, 2014

Even before we got to Banff, the hotel impressed us because the concierges were so polite and helpful when I called several times with questions about gold courses and distances to local attractions. When we arrived, the staff could not have been more helpful. The beds in our room were exceptionally comfortable! Restaurant had a variety of good selections. The Canadian Maple Martini was world class. Great location. We never heard a sound at night although we had people in rooms on either side of us. Hoping to return next summer.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 29, 2014

Excellent hotel, beautiful large room and massive bathroom. Very comfortable bed. Kettle and fridge were an added bonus. Taking advantage of the kettle and fridge we had breakfast in our room. Reception staff were very friendly and helpful, particularly the receptionist who helped to locate our missing suitcase. The hotel is located close to the town centre where there are many amenities. We had one meal in the bar area and the food was excellent and a very large portion. Would definitely recommend this hotel.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
portsmouth
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 28, 2014

This is a very good hotel within easy walking distance of Banff centre. Impressive large room with two queen size beds. Very clean and plenty of extras including the essential kettle!
Breakfast was a disappointment though.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cambridge, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 23, 2014 via mobile

Not a bad hotel. Very comfortable bedrooms (we had a premier with fire place- not that we used it!).decent size, convenient parking under the hotel. The staff are the hotels strength- all friendly and professional. The breakfast though is pretty awful. At $18-19 per person, you get bland food, over cooked pancakes and bacon that has been cremated! They can't even make hot tea, hot! We decided to take the short walk into town for breakfast in the end...

Stayed June 2014, traveled as a couple
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Edmonton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2014

I stayed at this property for two nights and it's located right in downtown. We have stayed in a room with garden access and it was really great to sit out side to enjoy sunshine. Rooms are specious and really nice. Staff is really friendly especially Tom and Michael at the concierge were really helpful and great. I would suggest to go out for dinner as restaurant is not really great. I would defiantly recommend this hotel.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2014

My daughter, wife and I recently spent 4 days/3 nights at this property - it was truly wonderful. The staff was cheerful and willing to do anything to ensure we had a pleasant stay. All the amenities that are needed for short stay. On site garage - very convenient. The property was extremely clean and well maintained. Our room (2 queens) was very spacious, clean and the beds were fantastic. A great all round experience. I would definitely return to this property.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Delta Banff Royal Canadian Lodge

Address: 459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Banff
#3 Romantic Hotel in Banff
#4 Family Hotel in Banff
#10 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Delta Banff Royal Canadian Lodge 4*
Number of rooms: 99
Official Description (provided by the hotel):
This fine Banff resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. This intimate boutique Banff hotel offers 99 guestrooms and suites that are spacious and thoughtfully appointed. Guests of the Delta Banff Royal Canadian Lodge can enjoy fine dining in the Evergreen Restaurant one of Banffs best kept secrets, or a visit to the Grotto Spa. Relax, unwind, and rejuvenate with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. Also a great place for a meeting in Banff! ... more   less 
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Also Known As:
Delta Banff Royal Canadian Hotel Banff
Banff Delta

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