I had 3 nights here recently and was delighted with everything except the breakfast shambles.
The room was huge and very well furnished and the reception staff were unfailingly helpful and friendly. No problems there at all.
But the breakfasts! Unnecessarily complicated menus, a very poor buffet selection, extremely slow service, especially when the restaurant was busy, and unhelpful staff. I resorted to just tea and toast on the third money and even then the water for the tea was only lukewarm.
On one particularly bad morning, I had to wait for a table to be cleared and reset for me, then waited 15 mins for my order to be taken, then arrived at the buffet to find no plates, waited for a plate to arrive for my fruit, ate the fruit and went back to the buffet only to find no plates again! When a plate did arrive, I opened the hot buffet dish covers to find that only cold, congealed scrambled egg and equally cold potato bits were available. Eventually, after more waiting, got some bacon and was asked to pay an extra 3 dollars for a sliced tomato - which came raw! And there's more folks but I don't want to remember it.
So please use the hotel but go somewhere else for your meals.
I also ought to mention that the beds are wonderfully comfortable and the pillows so good I'd have liked to take them home with me.
- Official Description (provided by the hotel):
- This fine Banff resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. This intimate boutique Banff hotel offers 99 guestrooms and suites that are spacious and thoughtfully appointed. Guests of the Delta Banff Royal Canadian Lodge can enjoy fine dining in the Evergreen Restaurant one of Banffs best kept secrets, or a visit to the Grotto Spa. Relax, unwind, and rejuvenate with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. Also a great place for a meeting in Banff! ... more less
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- Also Known As:
- Delta Banff Royal Canadian Hotel Banff
- Banff Delta