This was one of the nicest hotels we have ever stayed at. It was elegant but not pretentious, the staff was exceptionally friendly and helpful, and the rooms were immaculate, quiet and comfortable. We had breakfast in the restaurant and found plenty of choices on the menu and the food was very good. Our only disappointment was the fact that we had to cut our visit short due to the transportation issues caused by the flood and were not able to have dinner in the restaurant on our final night as planned.
On the downside, the price seemed high, although we did not do much comparing with other Banff hotels. We also felt that while the on-site parking garage was very convenient, it should have been complimentary. Here again, though, I don't know how that compares with other properties.