Decided to bring my significant other here for a birthday getaway. Problems were experienced right away when they set us up in their luxury suite only to see that someone else's name was on the free gift on the bed. We went back down to let them know that this didn't seem to be our room where they told us we were correct. We were then put in a room that was barely the size of a queen bed for which they were charging an outrageous price for. We were then upgraded to a larger room which was just a standard hotel room. The rest of the stay was fine as we didn't have to deal with anyone else at the front desk. However, after the weekend I checked my credit card and there was over $1,000 worth of charges on it and I had already prepaid for the rooms using another website. Since i'm still dealing with the ridiculous charges I can't write about how it is dealt with, but it should have never been an issue in the first place.
If you want an overpriced, poorly managed hotel to stay at in Banff then this is the one for you. If not, I'm sure the Best Western would blow this out of the water.