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“Quiet, Comfortable and enjoyable” 4 of 5 stars
Review of Delta Banff Royal Canadian Lodge

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Delta Banff Royal Canadian Lodge
4.0 of 5 Hotel   |   459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada   |  
Hotel amenities
Ranked #3 of 33 hotels in Banff
Airdrie, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Quiet, Comfortable and enjoyable”
4 of 5 stars Reviewed April 4, 2013

We stayed 2 nights during spring break. The room was clean, quiet and the beds were extremely comfortable. We slept soundly each night. The pool, hot tub and steam room were an additional perk we enjoyed after hiking, tubing or just wandering around town. A neat extra that the hotel provides is cleaning of windshields in the parking garage before you go out every morning...it did happen. We drove through lots of slush the one day and the next morning... windshield was spotless.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review, April 10, 2013
Thank you for the positive feedback. It is great to hear that you enjoyed your two night stay with us and took advantage of the pool, hot tub and steam room after each day of hiking, tubing and exploring Banff. We look forward to your next visit to our hotel!

Kind Regards
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628 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Lake Oswego, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 4, 2013

Last minute booking for a last minute ski trip in March, wasn't sure what to expect went in with low expectations. It was super great, our room was large, had a gas fireplace, comfy beds, a large bathroom area with two separate sink areas with nice amenities..ie. Robe service. We didn't eat there, since we were within walking distance of a lot of great restaurants, but it is available. The parking garage was nice and warm, which is great for winters and getting ready to go ski, your skis are boots are warm if you leave them in the car.
Also I left a drawer full of clothes there and they quickly located them and sent them back!
I would definitely stay again.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review, April 13, 2013
Thank you for the wonderful review!! It is great to hear that we were able to help you enjoy your last minute ski trip to Banff. I have forwarded your comments to our staff and we look forward to your next visit!

Kind Regards
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Calgary
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 31, 2013

I made two separate reservations because I was planning on staying only one night originally, but added a second night by phone. This seemed to confuse the staff over and over again with a lot of unnecessary additional paperwork.
In room service, breakfast, way too expensive and they forgot to bring the toast... (for breakfast!) They were brought up right away after I phoned, but was a bit late and no discount offered for their mistake.
Great underground heated parking, lots of room. Always found a spot near the elevator. They should have express checkout, there was quite a line up at the front desk as most guests were checking out at the same time.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review, April 10, 2013
Thank you for your valuable feedback! It is with reviews like yours that allow us the opportunity to improve the workings of our hotel and increase guest satisfaction. I am pleased to inform you that we are currently implementing an Express Check-out option for our guests. We hope to have you back to our hotel in the future!

Kind Regards
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Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 26, 2013

This was our 2nd stay at the Delta Banff Royal Canadian Lodge and as the title states, close to perfection but then..... Staff is kind and accommodating and the rooms are clean, well laid-out and spacious. Two complaints....

First, I was awoken around 2AM when the in-room smoke detector went off and stayed on for about 1/2 an hour. This continued intermittently throughout the night. Needless to say, wasn't a great night's sleep. I contacted the front desk in the morning to report the problem and they said that they would have someone from maintenance check it out. After viewing the video that I took, the maintenance person said that it was either faulty wiring or that the smoke detectors needed to be dusted. Turns out, his initial diagnosis was correct, it was faulty wiring that kept me up all night.

Secondly, the wireless internet is extremely slow and reception is spotty at best and not available in all areas on the hotel. For a hotel chain that caters to the business crowd and advertises "InternetXL" along the lines of 20x faster than household Internet, the wireless service at this hotel is nothing more than InternetXXXXS.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 23, 2013 via mobile

Stayed here for 4 nights in march, had a fairly decent rate through Expedia, rooms were big and we had a room with a fireplace, comfy bed and large bathrooms. The only fault is that the hotel offered us a $25 restaurant credit which was for dinner only, so although we ate breakfast everyday here, he couldn't use the credit. It is a short 10 minute walk to the town which was ok, maybe not good if you had young children.

The pool and spa was amazing.
The best thing about this hotel was the concierge service, he was helpful and actually saved us money with the public transport options, rather ban trying to get us to purchase expensive tours. Also the safe in our room broke and the concierge had this sorted and fixed within a matter of hours so very impressed.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review, April 10, 2013
Thank you so much for the five star review!! We are so pleased to hear that our staff were able to provide you with valuable information regarding transportation and assist you with the safe in your room. It is great to hear that you enjoyed stay with us, our facilities and our services. We look forward to your next visit!

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 20, 2013

Booked online via the Delta hotel website. Make sure you use the web specials link and compare the rates with another website, eg booking.com noticed they had a special room rate offered which was a couple of dollars less than the Delta site. It's worth phoning Delta directly and getting them to price match, they also offer a further discount. I often stay at Delta hotels, so joined the Delta Priviledge, and found it had rewards like a surprise room up grade and chocolates for this visit!

Staff were very helpful, food was great. Hard to find any negatives. An easy walk to the town centre and restaurants. Will definitely stay here again.

Room Tip: The views from some of the rooms are sadly not scenic.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review, March 21, 2013
Thank you for the five star review! It is great to hear that you have joined Delta Privilege and are enjoying the benefits of being a member. We are pleased to hear that you enjoyed our hospitality and your experience at the Evergreen Restaurant. We look forward to having you back to our hotel.

Kind Regards
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Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 19, 2013

Great Hotel! Good location & a very comfortable stay. Would definitely go back to the Delta! The spa is fabulous & very relaxing. I would highly recommend this hotel. The food is fabulous, especially the tomatoe soup.Thanks Delta for a great wknd!!!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review, March 21, 2013
Thank you for the great review and recommendation! We are delighted to hear that you enjoyed your stay with us and found some time to indulge and relax in our spa. I have to agree with your comments regarding our Signature Fire Roasted Tomato soup - it is delicious!! Thanks again, we look forward to your next visit!!

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Delta Banff Royal Canadian Lodge

Address: 459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Banff
#3 Romantic Hotel in Banff
#5 Family Hotel in Banff
#8 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Delta Banff Royal Canadian Lodge 4*
Official Description (provided by the hotel):
This fine Banff resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. This intimate boutique Banff hotel offers 99 guestrooms and suites that are spacious and thoughtfully appointed. Guests of the Delta Banff Royal Canadian Lodge can enjoy fine dining in the Evergreen Restaurant one of Banffs best kept secrets, or a visit to the Grotto Spa. Relax, unwind, and rejuvenate with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. Also a great place for a meeting in Banff! ... more   less 
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Also Known As:
Delta Banff Royal Canadian Hotel Banff
Banff Delta

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