I made two separate reservations because I was planning on staying only one night originally, but added a second night by phone. This seemed to confuse the staff over and over again with a lot of unnecessary additional paperwork.
In room service, breakfast, way too expensive and they forgot to bring the toast... (for breakfast!) They were brought up right away after I phoned, but was a bit late and no discount offered for their mistake.
Great underground heated parking, lots of room. Always found a spot near the elevator. They should have express checkout, there was quite a line up at the front desk as most guests were checking out at the same time.