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“Just scrapes 4 out of 5” 4 of 5 stars
Review of Delta Banff Royal Canadian Lodge

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Delta Banff Royal Canadian Lodge
4.0 of 5 Hotel   |   459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada   |  
Hotel amenities
Ranked #3 of 31 Hotels in Banff
Scotland
Top Contributor
63 reviews 63 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
54 helpful votes 54 helpful votes
“Just scrapes 4 out of 5”
4 of 5 stars Reviewed November 21, 2012

A bit of a curate's egg of a hotel, with some excellent points and some pretty poor ones. We were there during renovations in October 2012, but the building work did not affect us too much (though like others have complained, there was no advance warning). Our room was nice: well decorated, comfortable, with a good bathroom and amenities. It felt quite luxurious but was small, and did have a terrible view over some down-at-heel housing next door with junk-strewn garden. Not the hotel's fault I guess. Nice touches included iced water in the lobby and morning newspapers, and wifi was free with a voucher from reception. Staff varied in both attitude and competence. We had a disastrous dinner in the fine dining restaurant Evergreen: not the food, but the service and organisation. The hotel manager admitted fault and made a deduction from our restaurant bill. The hotel is on a very busy main road, so having a window open was not possible. It is a healthy 10-minute walk into town, but as others have noted, that could be a good thing during really busy periods when the town would be a lot busier and noisier than during my visit. Overall a good hotel but not one to rave about or dream of returning.

Room Tip: Try not to overlook the run-down housing to the side or main road to the front.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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720 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2012

We go to Banff early November, as it is quiet and peaceful then. I belong to the Delta loyalty program (free) and found their customer service amazing. We stayed in a Premier room with the fireplace with a king size bed. The room was spacious, with one sitting chair (an additional one would have been perfect) a desk and chair, a large screen flat tv and small fridge. Our view was of Cascade mountain which was amazing. The bathroom was very big with a large closet (containing a safe). The bathroom was separated: bath/shower and toilet in one room, sinks/make up area with coffee maker and tea kettle in another. Rooms were clean. Every night we had turn down service (loyalty benefit). The staff here are very friendly and helpful. Their customer service is amazing. Usually at night there is a fire going in the lobby fireplace with tea and fresh apples available. This hotel is about a 4 block walk from Main Street Banff, a nice walk in good weather. The restaurant is nice with good food although a bit pricey. There is underground parking ($12.00 daily) - they clean your windshield which is nice. I did not try the spa or pool, so cannot comment. We have stayed at most of the higher end hotels in Banff, but they do not make you feel Ike you are appreciated like the Delta does.

Room Tip: Join their loyalty program for free - there are good benefits if you do
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review, November 12, 2012
Dear Guest;

Thank you for your positive review. I am delighted to learn of your experience while staying with us and that find our hotel to be comfortable with very helpful and friendly staff.
Your feedback has been shared and is appreciated. We hope you return soon!

kind Regards
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Calgary, Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 6, 2012

Have stayed at this hotel multiple times in Banff. Hotel is not cheap, but none of them in Banff are. Hotel is within walking distance of downtown, which is nice. It is a little removed from the craziness that is downtown Banff, also nice in my opinion. I have continuously received exceptional service from the staff at this hotel. On one trip we had indicated we were there for our anniversary, and we had champagne and treats in our room waiting for us, no charge. I have found it to have great value for the price when taking Banff into consideration. All hotel rates in Banff will always be expensive. The restaurant in the hotel is also of good quality, and worth visiting. I will visit this hotel again regularly when in Banff. The rooms here are always clean and are of good quality as well. I recommend it!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review, November 12, 2012
Dear Guest;
Thank you for taking the time to provide such positive feedback and to mention the Evergreen restaurant . Your review has been shared and is appreciated.
We hope to have the opportunity to welcome you back!

Kind Regards
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Calgary, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 5, 2012

We were very excited to spend the evening in Banff at the Delta. When booking, we thought the pictures on the website looked nice and the Delta name usually lives up to higher standards - not to mention that we paid a premium to stay here.

The outside of the hotel looks very modern and inviting but nothing inside this hotel screams 4-stars. Our stay started off poorly as the parking garage was full and difficult to maneuver. After driving around the block a few times we parked in the loading zone and informed the front desk of our problem. They offered to valet the car, we were satisfied with the resolution to this issue and happy to see that we weren't charged for parking. ** Note they charge for parking, which is uncommon for the majority of hotels that do not charge in this area.

The room was tiny and outdated, however clean. The hot tub look very inviting with the lovely stone work but was uncomfortably hot. We lasted about 5 min, but perhaps this was our intolerance.

I would like to point out that the staff were incredibly friendly. I score this so low as our expectations on value were not even close to being met. I don't recommend staying here if you're looking for a true 4 or 4+ star experience in Banff.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review, November 12, 2012
Dear Guest;
We appreciate your feedback and apologize for the lack of space in our underground parking as a few parking stalls are being taken by constrcution materials for the existing renovations.
Please accept our sincere apologies in this regard.
I would welcome the opportunity to hear from you directly as we try to address your specific concerns among our own employees. If you wish to contact us, please call the hotel directly (1-800-661-1379) and ask to be directed to the General Manager

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 4, 2012

Went to Banff for a friend's wedding and they chose the Delta Banff Royal Canadian Lodge. A bit pricier then some of the hotels we've used before but it was there special day so we booked it to be close to them.

I will say the hotel was great to them and had some special treats for the newlyweds when they returned.

The beds were very comfortable and the fireplace was nice. We were right off the lobby so we heard some noise as people went by. The construction didn't really affect us as we were gone all day.

I loved the pool and hot tub and it was a great and relaxing end to the events of the day. I don't know that I would specifically choose the hotel again, as there are less expensive options, but I don't have any complaints.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, November 5, 2012
Thank you for your review. We greatly appreciate your feedback, and hope you are back to enjoy Banff again
We look forward to your return!

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 30, 2012

We arrived to find the hotel under pretty major renovations in the front lobby and surrounding area, to the point where I could not hear the clerk at the front desk explain the details of my stay. There were no warnings that the hotel was undergoing renovations, and no discount for the inconvenience, either. The front desk clerk gave us an option to ‘upgrade’ from a room with two queen beds to a room with a king bed for a surcharge (really? Even lower end hotels offer this at no charge these days, especially on days they are not busy, as was the case). The first room we were given had windows DIRECTLY facing the construction (in fact, the construction workers and equipment were within five feet of the window, and visible from the beds). The cordless phone to call the front desk did not work. We asked to be moved, and while we could still see and hear the construction, at least we were one floor up from it. The room condition was ok; the heating had been turned off for a while so it was cold, and there were some suspect stains in the bathroom. The room was very simple - not what you would expect from a lodge (no fireplace, no couch, only two beds and a TV). The best part was the comfortable beds – and we had two of them (!). Overall, I would say that the Banff Delta (along with other Deltas I have stayed at) is more like a three to three and a half star hotel with four star pricing, and I would recommend going elsewhere. The nice furniture does not make up for the lack of service. I know that I will not stay at a Delta again given the choice.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, October 31, 2012
Thank you for your feedback. I'm sorry to hear you did not have a satisfactory stay
We would welcome the opportunity to hear from you directly as we try to address your specific concerns among our own employees. If you wish to contact us, please call the hotel directly (1-800-661-1379) and ask to be directed to our General Manager.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed October 27, 2012

We booked off Expedia for $160/night. We spent one night at the Delta. It is right in town so you wont get much of a view. We did upgrade our room for $20 to be off the main floor and looking at the path and a dingy old shack with brown icecles that is next to the property. The staff had no issue changing the room and were very sweet. There is not much to the upgraded room, just a king size bed and a fire place instead. It was better than the first floor - but not really worth the money in off season. The bed was comfy and room was clean. There is a pool, but it was closed temporarily. The in-house restaurant looked nice but we did not eat there. There is under ground parking for $12/night. The room service list did not strike our fancy and seemed very pricey for what choices there were.

Room Tip: Don't bother with a 1st floor room.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, October 31, 2012
Thank you for your review. We greatly appreciate your feedback, and hope you are back to enjoy Banff again.
We look forward to your return!

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delta Banff Royal Canadian Lodge

Address: 459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Banff
#3 Romantic Hotel in Banff
#4 Family Hotel in Banff
#10 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Delta Banff Royal Canadian Lodge 4*
Number of rooms: 99
Official Description (provided by the hotel):
This fine Banff resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. This intimate boutique Banff hotel offers 99 guestrooms and suites that are spacious and thoughtfully appointed. Guests of the Delta Banff Royal Canadian Lodge can enjoy fine dining in the Evergreen Restaurant one of Banffs best kept secrets, or a visit to the Grotto Spa. Relax, unwind, and rejuvenate with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. Also a great place for a meeting in Banff! ... more   less 
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Also Known As:
Delta Banff Royal Canadian Hotel Banff
Banff Delta

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