We go to Banff early November, as it is quiet and peaceful then. I belong to the Delta loyalty program (free) and found their customer service amazing. We stayed in a Premier room with the fireplace with a king size bed. The room was spacious, with one sitting chair (an additional one would have been perfect) a desk and chair, a large screen flat tv and small fridge. Our view was of Cascade mountain which was amazing. The bathroom was very big with a large closet (containing a safe). The bathroom was separated: bath/shower and toilet in one room, sinks/make up area with coffee maker and tea kettle in another. Rooms were clean. Every night we had turn down service (loyalty benefit). The staff here are very friendly and helpful. Their customer service is amazing. Usually at night there is a fire going in the lobby fireplace with tea and fresh apples available. This hotel is about a 4 block walk from Main Street Banff, a nice walk in good weather. The restaurant is nice with good food although a bit pricey. There is underground parking ($12.00 daily) - they clean your windshield which is nice. I did not try the spa or pool, so cannot comment. We have stayed at most of the higher end hotels in Banff, but they do not make you feel Ike you are appreciated like the Delta does.