We were very excited to spend the evening in Banff at the Delta. When booking, we thought the pictures on the website looked nice and the Delta name usually lives up to higher standards - not to mention that we paid a premium to stay here.

The outside of the hotel looks very modern and inviting but nothing inside this hotel screams 4-stars. Our stay started off poorly as the parking garage was full and difficult to maneuver. After driving around the block a few times we parked in the loading zone and informed the front desk of our problem. They offered to valet the car, we were satisfied with the resolution to this issue and happy to see that we weren't charged for parking. ** Note they charge for parking, which is uncommon for the majority of hotels that do not charge in this area.

The room was tiny and outdated, however clean. The hot tub look very inviting with the lovely stone work but was uncomfortably hot. We lasted about 5 min, but perhaps this was our intolerance.

I would like to point out that the staff were incredibly friendly. I score this so low as our expectations on value were not even close to being met. I don't recommend staying here if you're looking for a true 4 or 4+ star experience in Banff.

Went to Banff for a friend's wedding and they chose the Delta Banff Royal Canadian Lodge. A bit pricier then some of the hotels we've used before but it was there special day so we booked it to be close to them.

I will say the hotel was great to them and had some special treats for the newlyweds when they returned.

The beds were very comfortable and the fireplace was nice. We were right off the lobby so we heard some noise as people went by. The construction didn't really affect us as we were gone all day.

I loved the pool and hot tub and it was a great and relaxing end to the events of the day. I don't know that I would specifically choose the hotel again, as there are less expensive options, but I don't have any complaints.

We arrived to find the hotel under pretty major renovations in the front lobby and surrounding area, to the point where I could not hear the clerk at the front desk explain the details of my stay. There were no warnings that the hotel was undergoing renovations, and no discount for the inconvenience, either. The front desk clerk gave us an option to ‘upgrade’ from a room with two queen beds to a room with a king bed for a surcharge (really? Even lower end hotels offer this at no charge these days, especially on days they are not busy, as was the case). The first room we were given had windows DIRECTLY facing the construction (in fact, the construction workers and equipment were within five feet of the window, and visible from the beds). The cordless phone to call the front desk did not work. We asked to be moved, and while we could still see and hear the construction, at least we were one floor up from it. The room condition was ok; the heating had been turned off for a while so it was cold, and there were some suspect stains in the bathroom. The room was very simple - not what you would expect from a lodge (no fireplace, no couch, only two beds and a TV). The best part was the comfortable beds – and we had two of them (!). Overall, I would say that the Banff Delta (along with other Deltas I have stayed at) is more like a three to three and a half star hotel with four star pricing, and I would recommend going elsewhere. The nice furniture does not make up for the lack of service. I know that I will not stay at a Delta again given the choice.

We booked off Expedia for $160/night. We spent one night at the Delta. It is right in town so you wont get much of a view. We did upgrade our room for $20 to be off the main floor and looking at the path and a dingy old shack with brown icecles that is next to the property. The staff had no issue changing the room and were very sweet. There is not much to the upgraded room, just a king size bed and a fire place instead. It was better than the first floor - but not really worth the money in off season. The bed was comfy and room was clean. There is a pool, but it was closed temporarily. The in-house restaurant looked nice but we did not eat there. There is under ground parking for $12/night. The room service list did not strike our fancy and seemed very pricey for what choices there were.