Stayed at a conference. Initial search of bed on check in revealed no bugs. On second night found 2 moving bedbugs on bed and clothing. I killed both and presented it to front desk who told me manager in the morning would adjust my bill. On checkout, the manager said he couldn't adjust my bill without talking to other managers. I informed him they would need professional exterminator, he said they had new sheets/mattresses. This is insufficient as bedbugs hide in cracks, under baseboards, in furniture, in electrical switches. If all they do to deal with the problem is change sheets, guests are in danger of infestation and then hours of preventative washing and vacuuming when going home. As of this report (2 days after checkout) no hotel staff has contacted me about bill adjustment.
- Official Description (provided by the hotel):
- Banff Park Lodge is the only 4 Star Canada Select full-service resort hotel and conference centre with 211 rooms right in downtown Banff, in the heart of historical Banff National Park. We offer 2 restaurants, lobby bar, indoor pool with Jacuzzi and steam room, exercise facilities, self-serve laundry facilities, indoor parking and we offer Wi-Fi throughout the hotel.Our 211 spacious guest rooms are tastefully decorated and include coffee makers, in-room safe, convenience refrigerator, cable television, clock radio, direct dial telephone and voice mail system, a table with two chairs, large dresser, ample closet space, hair dryer, iron & board, individual climate control and a private balcony or patio. ... more less
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- Also Known As:
- Banff Park Lodge Resort And Conference Centre Hotel Banff
- Banff Park Hotel
- Banff Park Resort