Stayed there as part of a wedding party. The front desk was rude and completely unhelpful. They screwed up my room reservations, and instead of apologizing for the error, blamed me and lectured me about their cancellation policy. Made me late for the rehearsal dinner. Hotel was clean, and the rest of the staff was friendly, but was disgusted with the front desk. (I had a couple run-ins with them while I was there). Would never stay there again, based solely on the front desk staff/management.
- Official Description (provided by the hotel):
- Banff Park Lodge is the only 4 Star Canada Select full-service resort hotel and conference centre with 211 rooms right in downtown Banff, in the heart of historical Banff National Park. We offer 2 restaurants, lobby bar, indoor pool with Jacuzzi and steam room, exercise facilities, self-serve laundry facilities, indoor parking and we offer Wi-Fi throughout the hotel.Our 211 spacious guest rooms are tastefully decorated and include coffee makers, in-room safe, convenience refrigerator, cable television, clock radio, direct dial telephone and voice mail system, a table with two chairs, large dresser, ample closet space, hair dryer, iron & board, individual climate control and a private balcony or patio. ... more less
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- Also Known As:
- Banff Park Lodge Resort And Conference Centre Hotel Banff
- Banff Park Hotel
- Banff Park Resort