I stay here each year for business. The pool area is the draw for us to extend our trip and make it a family stay.
Pool was renovated in 2007 and was quite nice. This last trip, the pool was so cold, my kids wouldn't use it. There were very few people who could brave the frigidity, and all ended up in the warmer plunge pool, to sit. therefore, the place was packed with families huddled in the hot tub and plunge pool, and the pool went unused.
We approached the front desk about the cold pool and they seemed completely disinterested. I approached them later to ask for follow up and they didn't seem to know what I was speaking about.
I wrote an email and had prompt response, very kind, and was told they looked into the records of the pool maintenance. They emailed back within a day or two and assured me that the temps were right in line with their expectations. That may be, but the fact remains: the pool is too cold to enjoy! When even little kids, who will pretty much swim in anything, won't use your pool...there is a problem.
This upcoming business trip, we will extend our stay again, but will be booking those extra days at another hotel with pool we just tried and enjoyed.
Other than the horrible pool temps, the staff is fine, the conceirge Robin is very helpful and has been there for years. The breakfast buffet has fantastic fresh fruit.
Our room had a queen and pull out and that is fine.
- Official Description (provided by the hotel):
- Banff Park Lodge is the only 4 Star Canada Select full-service resort hotel and conference centre with 211 rooms right in downtown Banff, in the heart of historical Banff National Park. We offer 2 restaurants, lobby bar, indoor pool with Jacuzzi and steam room, exercise facilities, self-serve laundry facilities, indoor parking and we offer Wi-Fi throughout the hotel.Our 211 spacious guest rooms are tastefully decorated and include coffee makers, in-room safe, convenience refrigerator, cable television, clock radio, direct dial telephone and voice mail system, a table with two chairs, large dresser, ample closet space, hair dryer, iron & board, individual climate control and a private balcony or patio. ... more less
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- Also Known As:
- Banff Park Lodge Resort And Conference Centre Hotel Banff
- Banff Park Hotel
- Banff Park Resort