We stayed here for 7 nights over Christmas this year and had a great experience. On our arrival the reception and concierge were helpful and courteous and we were quickly in our room. Our room was large, warm, comfortable and had everything in it we required ie kettle, fridge, safe and hair dryer. The beds are very soft and a nice pillow choice. The only minus point to me was the bedding as I do not like using the top shiny bed covers as they are not changed with every new client...often wonder how many times they are changed and washed (not just this hotel). Therefore all that was left to use was the sheet which wasn't really adequate. However this would not detract me from staying here again.
We only had breakfast in the hotel twice as we wanted to be up, out and skiing and not sat around having a long breakfast. Both times we ate there was a good choice of food, nicely presented, hot and tasty. We ate in the restaurant once, as there are so many nice restaurants in Banff to try. Again the food was good and fairly reasonably priced.
We used the pool area most nights and the facilities are fine. What needs to change is the people who use it. Parents really need to take responsibility for their kids and not let them use it like a play area, shouting, screaming, running in and out of the steam room and not taking into consideration the other people using the facilities. Also lots of babies in the hottest pool area (which shouldn't really be allowed) and none of them were wearing swim nappies etc..even though it was clearly stipulated on the signs.
All the staff we dealt with were helpful and informative but the guys who stood out were the concierge staff..Robin, Luke, Aaron and the others who's names I have forgotten.
A few suggestions that would make the hotel even better - a heated boot room to dry ski boots as the heaters in the rooms are not really suitable. A pool table or a small games room have encouraged us and maybe more families to stay in the hotel (or come back earlier) on an evening as there is nothing really for kids to do.
Overall we had a lovely stay and will look forward to returning next time we go to Banff.
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