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“Fantastic hotel!” 5 of 5 stars
Review of Banff Park Lodge Resort and Conference Centre

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Banff Park Lodge Resort and Conference Centre
3.0 of 5 Resort   |   222 Lynx Street, Banff, Banff National Park, Alberta T1L 1K5, Canada   |  
Hotel amenities
Ranked #14 of 31 Hotels in Banff
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Fantastic hotel!”
5 of 5 stars Reviewed January 1, 2013 via mobile

Stayed here for 4 nights and they were all fantastic. The concierge and front desk went out of their way to help and resolve any request. Will definitely stay at this hotel again the next time I am in banff. Was right downtown so you could walk anywhere and yet still had a gorgeous view

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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639 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
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English first
Edmonton, Canada
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed December 18, 2012

Stayed at The Lodge on my second night in Banff. First night stayed at another hotel in-town that offered free internet, free parking, and free breakfast. Banff Park Lodge charges for all these. The room is nice but the pillows were uncomfortable. The pool was crowded all the time with noisy kids who dove into the pool and splashed everywhere. Perhaps a “no diving” sign would help. Only time the pool area was relaxing, was after 9 PM (when it is reserved for adults). Compared to the last time I stayed at the Banff Park Lodge, this was a step down.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2012

I was attending a conference at the hotel. The conference had a problem with some speaker rooms but the hotel staff worked extremely hard to clear the problem before the delegates arrived. The delegates were providing the committee with constant comments about the great location, the superb service supplied by the staff and the great Christmas decorations.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 18, 2012

The first thing we noticed after checking in was that the jacuzzi tub had a few short curly hairs in it and a film covering the entire lining. The front desk staff were extremely apologetic and sent someone up immediately to clean it. Upon returning to our room later that evening our tub was sparkling clean and all was forgiven; until the next morning. When making coffee i find the coffee machine had also not been cleaned. After cleaning the old coffee out of my pot and filter I enter the shower only to discover that it too had been missed by our housekeeper, only having the door get a quick wipe down missing the actual shower inside. Recieving the room from a discount site for cheap we didn't bother complianing, plus i had already cleaned the coffee machine and washed the hair from the shower. Other then the poor housekeeping, the staff was friendly and informative. The loacation was great, we were walking distance from everything and the jacuzzi was the perfect end to a long cold day. In the end the cons evened out the pros making the hotel only OK and definitely not worth full price.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olds, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 16, 2012

Just got home from an overnighter at the Banff Park Lodge! I cannot say enough about the staff that we encountered on our short stay. We were performing at a Christmas party and showed up with a 5 ton truck, which we were able to park right at the front entrance and had 2 very enthusiastic young men from the concierge desk eager to help us load our gear to the banquet room, located on the second floor! Above and beyond the call of duty, for sure!!
When checking in to our room, we had a lovely young girl from Glasgow, Scotland, (sorry I'm terrible at names!!), but she was fantastic, friendly and efficient!
From the load in to set up, to playing the party, to dinner and brunch, it was a great stay. Wish we could have stayed longer! :)
The room was fine. A little outdated, but who cares?? I was happy to have a getaway to Banff, and have a comfortable place to rest before driving back home!!
Well done! You should be proud of your great staff!!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 10, 2012

This is a real ski type chalet hotel place. I can image if you are a skier (I am not) this is a great venue. The location is fabulous, everything is in walking distance and the staff were great.

As is my theme the bed was great, the hotel was clean and the service was excellent.

Had a great pool (but i did not try it out) which lots of people seemed to enjoy.

Again another one to stay at if I make it to Banff again.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 29, 2012

On the plus side, the hotel showcases incredible open beam architecture. the staff are pleasant, rooms are spacious, beds are comfortable, every meal was good. Everything is almost good enough to justify the high rates they charge but after such a good start, there are a lot of shortcomings. Tiny CRT TVs with the most basic of channel selections. A $10 daily surcharge for internet that nobody on our conference could believe. Parking charges. Minor items I mentioned to staff last year and in a review a year ago - but no action.

This year, for some reason, I was assigned a wheelchair accessible room (maybe because I drew attention to their shortcomings last year?). This would not have been a major inconvenience but the floor slopes didn't contain the shower water so you end up with water all over the bathroom.

I forgot a couple of items and when I was finally able to contact housekeeping they did agree to send them at my cost (the one other time this happened to me, that hotel was kind enough to send the items back as a courtesy - and I still go back THERE). They were to be shipped Fedex ground (about $12 - which was fine - I agreed to this) but then they were shipped Fedex overnight (about $40) and my card charged accordingly.

I attended the same conference at this hotel a year ago and management has done nothing to address the shortcomings. There are better quality guest experiences available for the price - or more economical choices where you can still enjoy the beauty of Banff.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Park Lodge Resort and Conference Centre

Address: 222 Lynx Street, Banff, Banff National Park, Alberta T1L 1K5, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Banff
#11 Romantic Hotel in Banff
#13 Family Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff Park Lodge Resort and Conference Centre 3*
Number of rooms: 211
Official Description (provided by the hotel):
Banff Park Lodge is the only 4 Star Canada Select full-service resort hotel and conference centre with 211 rooms right in downtown Banff, in the heart of historical Banff National Park. We offer 2 restaurants, lobby bar, indoor pool with Jacuzzi and steam room, exercise facilities, self-serve laundry facilities, indoor parking and we offer Wi-Fi throughout the hotel.Our 211 spacious guest rooms are tastefully decorated and include coffee makers, in-room safe, convenience refrigerator, cable television, clock radio, direct dial telephone and voice mail system, a table with two chairs, large dresser, ample closet space, hair dryer, iron & board, individual climate control and a private balcony or patio. ... more   less 
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Also Known As:
Banff Park Lodge Resort And Conference Centre Hotel Banff
Banff Park Hotel
Banff Park Resort

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