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“Great views” 4 of 5 stars
Review of Tunnel Mountain Resort

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Tunnel Mountain Resort
2.5 of 5 Resort   |   502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1B1, Canada   |  
Hotel amenities
Ranked #14 of 33 hotels in Banff
GreenLeadersSilver level
London, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great views”
4 of 5 stars Reviewed 2 weeks ago

This resort is really a collection of room types with a few extras like customer laundry facility (coin operated), pool and spa. Was only there for two nights and didn't use any of it. I was there with friends and we had three rooms, two were one bedroom suites and the other was an executive suite. The difference being the executive suite had a steam shower and a whirlpool tub whereas the one bedroom suites had a sitting room area and a kitchen. Unless you are a gadget freak save some money and go for the one bedroom suite. A long walk to the town centre but there is a bus stop right outside the hotel which takes you into town, $2 each way per person. If you get a front facing room you get a balcony with a view of the mountains, if the tree lined sidewalk isn't in the way. We liked this hotel.

Room Tip: If you are there more than a couple of days get a multi-day pass for the bus, $5 i think.
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Sandwich, United Kingdom
Top Contributor
358 reviews 358 reviews
90 hotel reviews
Reviews in 143 cities Reviews in 143 cities
181 helpful votes 181 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The officious female from NZ was clearly on auto pilot when she "welcomed" us. Her matter-of-fact statement "We will charge your credit card a CAD200 deposit (CAD50/night) in case of any damage" came as a surprise. She insisted it was standard in Canada, but in three weeks' travel around western Canada, we had not experienced this. We had requested a quiet room, but our "executive" king suite was next to the road. The windows were reasonably sound proofed, but spending any quality time on the balcony was impossible. The only secure way of airing the room at night was by using the loud A/C. An ash tray is provided on the balcony, implying that smoking is allowed. However, the in-house brochure states: "Smoking outside of your unit is permitted, more than 5 meters from any door, window or air intake. A $250 charge will be added to your bill should you smoke in your unit." As the balcony is quite small, you' d better not smoke there, despite the ash tray!

The "executive" suite was spacious enough and had a fridge and microwave oven. No crockery nor cutlery was provided, so obviously any form of cooking is discouraged. The room was clean, but the decor and furnishing had clearly seen better days. The steam shower is a joke in a warm July. We did not use the pool or spa facilities. The 25-minute walk into town is inconvenient, particularly having to walk back up the steep hill. Our stay on the whole was OK, but we would not choose to stay here again.

Room Tip: Try to get a room away from the road.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Troon, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights on a touring trip and would happily have stayed for longer. Our accommodation was excellent - very clean and roomy with everything we might need. Unfortunately the main pool and sauna were closed while we were there but the smaller pool was available. Would certainly stay here again as the location is excellent with many attractions nearby. The woodland setting is spectacular!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
93 reviews 93 reviews
10 hotel reviews
Reviews in 53 cities Reviews in 53 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The executive suite was nice and roomy. The place was not as clean as it could have been, but it was ok. The steam shower was a nice feature. The deck offered some mountain views. Parking was a serious issue. If you get there late, be prepared to walk a ways to your car. For the money it is a good deal though. Close to town, but far enough away to enjoy peace and quiet.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Top Contributor
65 reviews 65 reviews
54 hotel reviews
Reviews in 54 cities Reviews in 54 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room faced the road which was a shame and even though it was gone 3pm when we got there we couldn't check into our room until 4pm and had to sit outside waiting - check in staff was not the most welcoming of people. Room was tired and in need of renovation and there was no air con in the bedroom and no shower gel.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

3 rooms in Banff--bedroom, tiny but full-featured kitchen, living/dining room with mountain-view patio--for $115/night?! Yes, the bedroom was very close to the parking lot, the overpriced firewood was wet and smoked up the place, and the furnishings were worn. But this place was very comfortable, the staff were friendly and eager to help, and we saved a ton of $ by making breakfasts and trail lunches ourselves.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
5 of 5 stars Reviewed 4 weeks ago

More than we expected. Will return again. Great therapy for the soul. We loved our cabin with such a magnificent view of the mountains and the town of Banff. Wild life passed in front of us as we sat on our couch. Staff was friendly and very helpful. A wonderful experience.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

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Additional Information about Tunnel Mountain Resort

Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1B1, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Banff
#5 Top resorts Hotel in Banff
#11 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Tunnel Mountain Resort 2.5*
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort.Our 95 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
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Also Known As:
Tunnel Mountain Hotel Banff
Tunnel Mountain Chalet
Tunnel Mountain Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort

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