We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Massive Family/Group Friendly Space” 4 of 5 stars
Review of Tunnel Mountain Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Tunnel Mountain Resort to your Saves list
Tunnel Mountain Resort
2.5 of 5 Resort   |   502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #16 of 31 Hotels in Banff
GreenLeadersSilver level
Calgary, Alberta, Canada
Top Contributor
68 reviews 68 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
57 helpful votes 57 helpful votes
“Massive Family/Group Friendly Space”
4 of 5 stars Reviewed December 10, 2013

We stayed in a loft unit for a few nights in early December 2013 - my wife and I, and our 2 kids (2 months and 2 years).

The location is great - backing onto tall tress with mountain views between the branches. Parking is easy and free. It is too far to walk into Banff with a young family, so plan to drive or use the Roam Bus that stops right at the front door.

The space is large in the loft suites. The "Master Bedroom" is small, though, with only one queen bed and a short space between the bed and the 3 walls around it. It is big enough for a single or couple, but not for the whole family. With the furnace and other mechanical equipment in a non-sound-proofed corner of this room - it became Daddy's "snoring room".

The living room is large, with one full sofa-bed and a table with 4 chairs. The TV is large and modern. The fireplace is a great feature, and we used it each night.

The kitchen is well equipped with Ikea kitchen utensils and tools. It's basic - but it's all you really need for a few nights out - a full size fridge, stove top, oven, toaster, kettle, coffee pot, microwave, dishwasher, etc...

The bathroom is also adequate for a small family. Hot water pressure is low - but you didn't come here for a long day at the office followed by a long hot shower. If you need to steam out your muscles, they have hot tubs.

There is a balcony off the main floor that appears quite nice - although we did not use it in -36'C weather.

The stairs to the loft are a bit steeper than most will be used to in their city homes. This doesn't impact anyone, but it did make my wife more conscious of when / how our 2 year old was on the stairs.

The loft is huge, with 2 double beds and plenty of room for the Pack N Play and luggage. This was our main sleeping space.

Biggest Wins:
- It was -36'C when we were there. The room was always warm. There were no icy cold drafts.
- The staff provide a Four Seasons level of Customer Service
- The space is large and the layout functional
- A night's worth of firewood, kindling and paper - delivered to your suite for $7

Opportunities:
- Just like with any hotel/motel - there are opportunities to be cleaner and have greater attention to detail on the part of the cleaning staff
- The mechanical equipment off the MB is noisy, and would likely have bothered my toddler if I had tried to get her to sleep in there

We didn't have a chance to enjoy the pool or hot tubs.

Overall, we hope to stay here again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Guest Relations Manager at Tunnel Mountain Resort, responded to this review, December 12, 2013
Thank you for taking the time to share your comments regarding your recent stay with us. I was glad to read you found the resort to be well equipped and that you were pleased with the service you received from our staff.

Your comments relating to noise experienced from the furnace have been forwarded to our Maintenance Department for further investigation, and furthermore I have ensured our Housekeeping Manager is aware of your statement concerning the cleanliness of the room. We always do our best to maintain the best possible standards, and from this point of view your comments are very much appreciated in assisting us with this.

I hope we can expect to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

733 reviews from our community

Traveler rating
    239
    276
    123
    58
    37
See reviews for
218
324
13
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Edmonton, Canada
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 12, 2013

The loft room was perfect for us a family of 2 adults and 3 kids. kitchen was fully equipped and if we needed something the staff were very accomodating. Now heads up the bed in the 1 bedroom the matteress was a little harder and not very comfy. But it did the job. One of the kids did end up getting sick after 11pm in the bed, we called and they came instantly and changed all the bedding with new stuff. Again very accomodating. There is right across the street bus stops and a convenience store/liquor store. Walking to downtown can be done just bundle up and enjoy nature. Deer were seen from the balcony and near tunnel mountain road. Has a wood fireplace, wood is not free but bundle you get is including kindling and matches and paper.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Alberta, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 21, 2013

We booked an executive king suite here in mid October (off season) so the rate was very reasonable compared to the rest of the year. Upon arrival the room was very clean & tidy, but the longer you stayed, the housekeeping really slacked off. You could tell they didn't vacuum & the bed was poorly made. In these suites the sink is outside the bathroom by the coffee maker, fridge & microwave, so that was kind of awkward. It's a good sized room & you could park right outside the door plus they have a nice pool & hot tub. Other than the fact that housekeeping is lazy, we would stay here again, but only in off season as otherwise the rates are real expensive. It is also cheaper if you book online instead of right through the front desk.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 17, 2013

Stayed 1 week on a holiday, self-catered double suite.
Check in staff were exceptionally friendly. Rooms were basic but cosy, heated floors are a nice touch however we found that even with the heating turned off, the temperature in our room was incredibly stuffy and hot because of the floors, we woke up each morning with red eyes and a dry throat. In winter this extra heating may have been appreciated but in Autumn it's just overkill. Ended up having to keep the door open the entire time just to get some air in there.

The resort is a 10-15 minute walk out of town- close enough to walk in the summer or spring months if you're not afraid of hills, however would not recommend staying there without a car in the winter months- too far from town for comfortable -10 degrees weather walking.

Average place- good for the traveler on a budget.

Room Tip: If you don't like long hill walks carrying shopping, bring a car.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 15, 2013

We booked a room through Expedia. Having stayed at the resort several times I was pretty excited to re-visit again. Huge mistake. Checked in. Parked where we were directed and carried our cooler , luggage ect. up and down stairs to the basement, eventually finding our room that faced a major road and bus route. The room had a wood burning fireplace which we thought was nice except the entire room reeked of smoke, from someone forgetting to open the damper. We opened windows. Having a kitchenette I thought was nice, -no condiments. The Hot Tub was out of service, so thought we would use the jetted tub it the bathroom- leaked 1/4 inch of water all over the floor. For management to comp. the firewood for our inconveniences????Needless to say, after many years of promoting Tunnel Mountain Resort, we will not be back or will recommend this facility in the future.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staunton, Virginia
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 4, 2013

I was a little scared of what we had gotten ourself into when we pulled up and the buildings were all separate... I'm thinking... what, a mountain themed motel? Ugh. The room was actually quite nice. It had a gas fireplace, and heated tiles- a fridge and a microwave, and a steam shower. So for the few nights we were there it was fine.

Our experiences with the staff were good- they were friendly. The hot tub room was nice too. There were even grills around the property, and there was a close bus stop.

I know other reviewers had problems, but I can tell you that we did not.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, October 8, 2013
We are so pleased to hear that you enjoyed the comfort of your room during your stay with us. We look forward to your return visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Tunnel Mountain Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tunnel Mountain Resort

Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Banff
#5 Top resorts Hotel in Banff
#12 Romantic Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Tunnel Mountain Resort 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort. Our 96 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Amex, Priceline, Orbitz and getaroom.com so you can book your Tunnel Mountain Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Tunnel Mountain Hotel Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort
Tunnel Mountain Banff
Tunnel Mountain Chalet

Owners: What's your side of the story?

If you own or manage Tunnel Mountain Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.