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“not Great” 2 of 5 stars
Review of Tunnel Mountain Resort

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Tunnel Mountain Resort
2.5 of 5 Resort   |   502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #15 of 33 Hotels in Banff
GreenLeadersSilver level
ontario
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“not Great”
2 of 5 stars Reviewed October 1, 2013

Stayed here Sept.17/13. Went to check in around 3pm, were told our room was being cleaned..come back at 4. After getting in our room I noticed rings and sticky spots on the large counter around the sinks.wiped it with one of the washcloths and it was gross and filthy. I took the dirty cloth to the front desk and showed the clerk who really could have cared less. She took it and began typing something on her computer and barely uttered an audible "sorry". I asked for another wash cloth. She went into the back and brought one out..not saying a word when she handed it to me. There were crumbs, etc. on the floor in the room to so not sure why we had to wait..not much cleaning was done in there.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, October 8, 2013
We strive to impress each and every guest, and it is disappointing to read that we did not succeed with you. Service is of up most importance. Never hesitate to ask for what would make you more comfortable, and discuss with management if you feel you are not getting the service you expect. Thank you for bringing to our attention the issues with our Housekeeping. Be assured all of your comments were reviewed with our management team and the situation will be improved. We look forward to the opportunity to have you stay with us again.
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638 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Edmonton, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 1, 2013

While enjoying the comforts of home (dishwasher, pots& pans, fridge, microwave), you can enjoy a walk down through the many mountain trails and soak in the hot tub later while the children go down the water slides or have a game of air hockey. Only a short drive to many shops. Grocery, and liquor store on site with a laundromat.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 1, 2013

We got a coupon from LivingSocial to stay here for 2 days on our honeymoon. After checking out the website it looked like a wonderful, modern, clean place to stay so we bought the deal. It was the exact opposite. After taking 20 minutes to find the room - signage is terrible. We got a one bedroom suite - stains on the ceilings, cracked tiles and out of date, heated floor in the bedroom we couldn't turn off, switches were outside of the bathroom with that old tile ceiling with water damage - and that was just the first impression. The bed was so uncomfortable it was like sleeping on concrete, to add to it the heated floor baked us (the air conditioner was a vented unit in the other room) the bed was also directly beside the door - we could hear kids running down the hallway - not great for a honeymooning couple that spent money on a 'Romance Package'. The last straw was when the water was turned off mid-shower while I was freshening up to go out to check out Banff for the first time. No warning. With conditioner in my hair we packed up and made reservations at a better resort down the street. We'll never ever go back here. LivingSocial or the resort wouldn't give us any money back - complete rip off.

Room Tip: Lunchbox letdown, don't come here
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 28, 2013 via mobile

Knew this was a little out of town. Suited us fine. Lodge was very clean and had all we required, facilities were excellent, although seemed few tried them, private pool! Deer greeting us on balcony was a bonus.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, October 8, 2013
Thank you so much for taking time to write a review on us, it sounds like you truly enjoyed your stay with us. Please come and visit us again, we would love to see you again. Thanks so much and see you next time.
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Port Townsend, Washington
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 23, 2013

We spent four nights here and enjoyed ourselves. The rooms are a little dated and the floors (other than the bedrooms) are tile. Our room had a very sticky bathroom door. However the room was adequately sized and the shower was wonderful. It is located a short drive from downtown Banff which makes it a quiet place. This was important as Banff is a noisy bustling city. The service was outstanding and the staff very knowledgable and helpful. I still don't know how they arranged to have an Elk family (three Does, Two little ones and a big buck) grazing less than ten feet off our deck.

Room Tip: Try to get a room as far away from the office as possible. It can get noisy.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, September 26, 2013
Dear Valued Guest, thank you for taking this unique opportunity to share your recent experience Tunnel Mountain Resort. I hope future travelers will read your wonderfully detailed review and use it to their benefit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guelph, Canada
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 18, 2013

My husband, our one-year-old daughter and I were in room 162 and I have a feeling it is normally a party room. While the room itself was fine, it wasn't great, and it was a bunch of little things that annoyed me enough to only give this spot an average rating.

The interior was a bit dated (although my husband told me that's normal for ski chalets).

The tub looked dirty (black dirt that wouldn't wipe up), and there were cracks in the side.

The ceiling fan had three different lightbulbs in it (clearly visible).

A plate covering up wiring for the television was loose (my daughter knocked it a few times and could have gotten at the wires if we weren't watching carefully - a well-placed suitcase kept her out of it).

Another plate in the kitchen where I plugged in the coffee maker was also loose.

The cutting board had been melted.

The screen door's lock was broken.

One staff member was blowing leaves at 3 p.m. on a Saturday afternoon outside our room for a good 20 minutes. I wasn't annoyed because our daughter was napping - I was annoyed because we couldn't hear the TV for that entire time (leaf blowers are loud!).

Not the resort's fault (but perhaps an indication about the type of resort it is): I saw a man pee on the tree outside of our patio door. Twice.

The good: TV was nice, the coffee in the room was good and I liked that there was a sitting area away from the bedroom.

With some minor fixes, I would have given this room a "very good" rating.

***Before we had this room, I tried booking through Booking.com and booked an executive room. When I called to see about getting a playpen for my daughter, I was informed children are not allowed to stay in the executive rooms. I have no idea why this is the case, or why it was not mentioned on the Booking.com website. We ended up cancelling the deal we got through Booking.com and booking directly with the resort (we did this because we were attending a wedding at a neighbouring resort, which was way more expensive and other resorts in the area did not have the greatest reviews/space).

Room Tip: Room 162 is super close to the bus stop if you're interesting in going downtown (although none o...
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, September 26, 2013
We are very concerned to hear that you had a poor experience at our hotel. The overall feedback we receive from guests helps us improve for the next guests. We would welcome the opportunity to hear from you directly as we try to address your specific concerns. If you wish to contact us, please call the hotel directly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tunnel Mountain Resort

Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Banff
#5 Top resorts Hotel in Banff
#10 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Tunnel Mountain Resort 2.5*
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort.Our 95 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Tingo, Hotels.com, Odigeo, TripOnline SA, Venere and Otel so you can book your Tunnel Mountain Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Tunnel Mountain Hotel Banff
Tunnel Mountain Chalet
Tunnel Mountain Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort

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