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“What we expected” 4 of 5 stars
Review of Tunnel Mountain Resort

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Tunnel Mountain Resort
2.5 of 5 Resort   |   502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #14 of 33 hotels in Banff
GreenLeadersSilver level
Carlisle, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“What we expected”
4 of 5 stars Reviewed September 28, 2013 via mobile

Knew this was a little out of town. Suited us fine. Lodge was very clean and had all we required, facilities were excellent, although seemed few tried them, private pool! Deer greeting us on balcony was a bonus.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, October 8, 2013
Thank you so much for taking time to write a review on us, it sounds like you truly enjoyed your stay with us. Please come and visit us again, we would love to see you again. Thanks so much and see you next time.
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621 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Port Townsend, Washington
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 23, 2013

We spent four nights here and enjoyed ourselves. The rooms are a little dated and the floors (other than the bedrooms) are tile. Our room had a very sticky bathroom door. However the room was adequately sized and the shower was wonderful. It is located a short drive from downtown Banff which makes it a quiet place. This was important as Banff is a noisy bustling city. The service was outstanding and the staff very knowledgable and helpful. I still don't know how they arranged to have an Elk family (three Does, Two little ones and a big buck) grazing less than ten feet off our deck.

Room Tip: Try to get a room as far away from the office as possible. It can get noisy.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, September 26, 2013
Dear Valued Guest, thank you for taking this unique opportunity to share your recent experience Tunnel Mountain Resort. I hope future travelers will read your wonderfully detailed review and use it to their benefit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guelph, Canada
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 18, 2013

My husband, our one-year-old daughter and I were in room 162 and I have a feeling it is normally a party room. While the room itself was fine, it wasn't great, and it was a bunch of little things that annoyed me enough to only give this spot an average rating.

The interior was a bit dated (although my husband told me that's normal for ski chalets).

The tub looked dirty (black dirt that wouldn't wipe up), and there were cracks in the side.

The ceiling fan had three different lightbulbs in it (clearly visible).

A plate covering up wiring for the television was loose (my daughter knocked it a few times and could have gotten at the wires if we weren't watching carefully - a well-placed suitcase kept her out of it).

Another plate in the kitchen where I plugged in the coffee maker was also loose.

The cutting board had been melted.

The screen door's lock was broken.

One staff member was blowing leaves at 3 p.m. on a Saturday afternoon outside our room for a good 20 minutes. I wasn't annoyed because our daughter was napping - I was annoyed because we couldn't hear the TV for that entire time (leaf blowers are loud!).

Not the resort's fault (but perhaps an indication about the type of resort it is): I saw a man pee on the tree outside of our patio door. Twice.

The good: TV was nice, the coffee in the room was good and I liked that there was a sitting area away from the bedroom.

With some minor fixes, I would have given this room a "very good" rating.

***Before we had this room, I tried booking through Booking.com and booked an executive room. When I called to see about getting a playpen for my daughter, I was informed children are not allowed to stay in the executive rooms. I have no idea why this is the case, or why it was not mentioned on the Booking.com website. We ended up cancelling the deal we got through Booking.com and booking directly with the resort (we did this because we were attending a wedding at a neighbouring resort, which was way more expensive and other resorts in the area did not have the greatest reviews/space).

Room Tip: Room 162 is super close to the bus stop if you're interesting in going downtown (although none o...
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, September 26, 2013
We are very concerned to hear that you had a poor experience at our hotel. The overall feedback we receive from guests helps us improve for the next guests. We would welcome the opportunity to hear from you directly as we try to address your specific concerns. If you wish to contact us, please call the hotel directly
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Perth, Australia
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 17, 2013

Tunnel Mountain Resort was just great. I had self contained chalet type accommodation which I found really useful and pleasing as I was staying for 5 days. I liked that there are local shops over the road (grocery and liquor store) which was great for making breakfast etc in the mornings before heading out for the day. What I also really liked was that parking my car was free and the resort is only five minutes out of Banff town which cut down on staying at noisy hotels right in town. I would definitely stay at Tunnel Mountain again as it felt more like coming home than coming back to a hotel room after a day out exploring. Staff were friendly and there are other amenities (pool and spa) for guests as well which I didn't use but knew they were there if I wanted. The scenery surrounding the resort added to the experience of staying and loved seeing squirrels outside my unit. The rooms were clean and the bathroom was a great size and the kitchen was well stocked ready for use. The layout was great for summer and winter use. Great location and a great price for staying in the Rockies in a popular tourist town.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, September 26, 2013
Thank you for your kind words about our service! A comment like this brings us all great pride and big smiles when we've succeeded in providing our guest with the great experience we strive for. I hope to see you again soon!
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Sooke, Canada
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 17, 2013

On our honeymoon we had an executive room with a king. All properties in Banff are close to everything.

This property is clean and well appointed. The staff are friendly and helpful. We enjoyed the stay and found it of good value.

However, staff did not have the ability to resource our online reservation. We arrived exhausted and wanted to stay another night. The front desk told us that because we booked online that we had to do it again! The room was no longer available online that night so we packed up ready to go elsewhere the following morning.

On check out, another desk clerk told us that the room was available and cheaper than what we paid online. So, we stayed another night but had wasted a couple of hours the evening before looking online for the room we were already in!

It is good enough as far as cleanliness and comfort is concerned. Less so in staff training to allow visitors options in how to manage their stay.

Room Tip: They have rooms up to lofts and chalets. The executive we stayed in had a balcony and a king size b...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innisfail, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2013

I have stayed here on two occasions with my two small children, the staff were very friendly and helpful, and I even had one staff member lend me her personal phone charger when I had forgotten mine. The kids enjoyed the play structure at the park and while the pool was a bit deep for them at this age, they still enjoyed splashing in the hot tub. It is a nice location, away from downtown and right in the mountains. I would definitely recommend this location.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, September 13, 2013
It brings us all great satisfaction to see we've succeeded with our goal of providing excellent guest service. I'm so glad you appreciated this! We are genuinely concerned for each and every guest; striving to make everyone's stay as pleasant as possible
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tunnel Mountain Resort

Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Banff
#4 Top resorts Hotel in Banff
#10 Romantic Hotel in Banff
#13 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Tunnel Mountain Resort 2.5*
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort.Our 95 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, Tingo, BookingOdigeoWL, Priceline, TripOnline SA, Venere and Otel so you can book your Tunnel Mountain Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Tunnel Mountain Hotel Banff
Tunnel Mountain Chalet
Tunnel Mountain Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort

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