The hotel is actually ok but we were kind of shocked by the management and receptionist about how they dealt with the dispute when we checked out.
We were careless to make a brown circlular mark on the wood table after we finished cooking in the kitchen. When we checked out, we honestly reported the problem to the clerk at the front desk. He charged us 50 CAD for that. We were fine with the charge, but the clerk definitely lied to us when he said he telephoned the manager about the matter. We were face to face with him and didn't see him make any phone call at the time! After we came back, we sent email to the manager about the dishonest behaviour of the hotel staff. We were then even more disappointed by the dishonest argument by the manager. The manager claimed that the clerk actually went into his office to ask for his opinion for the matter at the time when we checked out, which was a sheer lie! The whole process of checking out lasted only around 5 minutes and we swore that the clerk hadn't left the front desk for even a second! The manager even went so far to claim that the hotel had placed cork pads in the room to protect the property against any hot item, which turned out to be another lie!! During the four days we stayed in the hotel, we found nothing like cork pads in the room at all!
We were totally fine with the charge, but we do hope that how much charge is made, it can be made in an honest and dignified way!! Frankly speaking, this was the worst experience during our stay in Canada!
- Official Description (provided by the hotel):
- Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort. Our 96 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more less
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- Also Known As:
- Tunnel Mountain Hotel Banff
- Tunnel Mountain Chalet
- Tunnel Mountain Banff
- Banff Tunnel Mountain Chalet Hotel
- Banff Tunnel Mountain Resort