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“Dated hotel but nice views” 4 of 5 stars
Review of Tunnel Mountain Resort

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Tunnel Mountain Resort
2.5 of 5 Resort   |   502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #16 of 31 Hotels in Banff
GreenLeadersSilver level
Norwich, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Dated hotel but nice views”
4 of 5 stars Reviewed July 18, 2013 via mobile

We stayed here is July 2013 when my wife and I drive through the Rockies. The room has 2 bedrooms and 2 toilets, however only one bathroom. Our room had a balcony facing the mountains which was awesome, although we couldn't enjoy the balcony very much due to the Mosquitos in Banff. We didn't realise how bad the Mosquitos were especially in the trees and Deet 50% did not have any significant effect.

The room was quite dated but nicely done. There is an upstairs mezzanine bedroom and it has three TV's in addition to cooking hob, fridge, microwave etc.

When we came in first and checked the bathrooms, there was dried boogers on the shower curtain and as it was late, we asked if we could get them changed. We had to call them again to get it changed. The beds were comfortable and we really slept well. The hotel also had hot tubs and free barbecue area etc.

We would definitely stay here due to the location. Although we would check everything to see if it was cleaned properly.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, July 26, 2013
Thanks a lot for reviewing our property on TripAdvisor.com and for bringing to our attention the issues with our Housekeeping. Be assured all of your comments were reviewed with our management team and the situation will be improved. We look forward to the opportunity to have you stay with us again on your next trip to Banff.
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654 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Pease Pottage, United Kingdom
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 17, 2013 via mobile

Excellent location, just 5 minutes to downtown by bus. Jacuzzi and steam room. Very large room and free wifi. Walk upon the mountain drive to see elks and enjoy the beautiful nature. Not home, but very close!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, July 26, 2013
Thank you for your review. We take great pride in offering our guests rooms that you can truly feel at home in.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2013

Very nice hotel. Beautiful location and the rooms are very big. Nice bathroom, with a whirlpool and a steam shower. We had a perfect stay! To bad we couldn't stay any longer. Hope to come back someday.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, July 26, 2013
Dear Valued Guest, I am so pleased to read that you had a very enjoyable stay with us here in Banff, and that you enjoyed the amenities. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 13, 2013

We travelled to Banff in late June with another couple and stayed at TMR for three days. We were very pleased with the accommodation and staff. Our room was large, comfortable and very well equipped, and the luxury bathroom with Jacuzzi tub, heated floor and steam shower was a complete surprise. The views are quite impressive from the balconies.

The front desk staff were pleasant and very helpful, and not only swiftly addressed a noisy HVAC problem in our friends' room, but also followed up to ensure that they were completely satisfied.

TMR has a number of guest facilities which we never used, including the pool, and sauna but we saw one guest barbequing steaks on the Resort's outdoor grill and would recommend it.

The rates were very reasonable and the location is about a 20 minute walk from downtown Banff if you don't mind hiking down and up a pretty long hill. Driving is easier, and downtown parking is readily available off-street in the summer.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, July 26, 2013
Thank you very much for providing your feedback regarding your recent stay with us, and we are pleased to hear that you found our staff to be friendly and helpful. We look forward to the opportunity to have you stay with us again on your next trip to Banff.
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Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2013

The hotel is about a mile walk from downtown Banff but so worth the stay. The room, with a queen bed, was quite large. We had a gas fireplace in our room (although we did not use it), refrigerator, safe box and a steam shower! The hotel is clean and the front desk staff were quite helpful. The fitness room is very basic - one treadmill, one bicycle and one stairmaster but at least they have a fitness room. There were two hikes within walking distance from the hotel.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, July 26, 2013
We appreciate your positive review, and thank you for informing potential guests of our amenities. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camberley, United Kingdom
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 27, 2013

We only had a basic room here with a tiny fridge and microwave. Rooms was a little dark but have been because it rained the whole time we were here. There was a balcony, but too cold and wet to sit out.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recklinghausen, De
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 26, 2013

The overall impression of the Tunnel Mountain Resort is quite appealing. It is situated close both to nice hikes and Banff Downtown (not so difficult in a town like Banff). But there are some details that diminsh our assessment. First the room was spacious but extremely gloomy. This may be beneficial in midsummer conditions but it was annoying in the cooler conditions we found there in June. Second the bathroom contains only shower, tub and toilet. The washbowl was outside as a part of the kichenette. We don't appreciate the mingling of food preparation and personal hygiene. On the other hand the facilities in Tunnel Mountain Resort are convincing, e. g. they have a good fitness room.

Stayed June 2013, traveled as a couple

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, July 26, 2013
Thank you for recently taking the opportunity to share your experience with us on TripAdvisor. We value your opinion, as it allows us to become better
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tunnel Mountain Resort

Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Banff
#5 Top resorts Hotel in Banff
#10 Romantic Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Tunnel Mountain Resort 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort.Our 95 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
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Also Known As:
Tunnel Mountain Hotel Banff
Tunnel Mountain Chalet
Tunnel Mountain Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort

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