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“Great hotel for the price!” 4 of 5 stars
Review of Tunnel Mountain Resort

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Tunnel Mountain Resort
2.5 of 5 Resort   |   502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #16 of 31 Hotels in Banff
GreenLeadersSilver level
Edmonton, Alberta
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
63 helpful votes 63 helpful votes
“Great hotel for the price!”
4 of 5 stars Reviewed February 25, 2013

My fiancee and I travelled here in March 2012 with our 6 year old daughter and 14 year old son, and we stayed in a loft suite. There is a small bedroom when you first walk in with a queen bed, TV and a closet (this is where our older son stayed)- the room has it's own door that can be closed and locked. There was an issue with the TV, it had a broken power button for some reason and the remote was missing but we had someone from maintenance bring one up.

From there, you walk into a fully-equipped kitchen and a very large full bathroom to the left. Kitchen is fully stocked with everything you need for cooking - all cutlery, dishes, pots and pans, etc. From there, you walk into the dining room and living room. Couch has a hide-a-bed which our young daughter slept on no problem. There is a balcony off the living room which we had fun sitting on watching the deer walk around the hotel grounds eating.

Upstairs in the loft was a large king size bed, another TV, a half bath and a smaller private balcony.

The hotel has a swimming pool with a hot tub. The pool area was small and dated but the kids enjoyed it anyways.

Right across from this hotel is another one with a convenience store inside which came in handy for a couple of forgotten food items since this hotel is up the hill on Tunnel mountain, a short disctance from town. It should also be noted that because this area with a few hotels are up on the top of this mountain, there is a shuttle service that goes back and forth. Some of the hotels provide complimentary passes for this shuttle.

Overall, yes this hotel is dated, a bit older, but it's great value for the price. We didn't spend much time in it anyway aside from eating, showering and sleeping. Would recommend it to others, especially families and we would definitely go back!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, March 1, 2013
Thank you for the excellent feedback on your family’s stay with us.
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655 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 22, 2013 via mobile

I love staying here! We booked our stay with a living social voucher this time. I had no idea all the extras we were getting. Check -in is always super friendly and quick. We just got to our room and they put rose petals on the bed, there are also chocolates and hot spring passes in the room. Now we usually stay in the mountain cabins but this room is so cozy, I think it's called a one bedroom suite. There is a kitchen, a spectacular view of rundle mountain and a wood burning fireplace. Just perfect for our anniversary weekend escape.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, February 23, 2013
Dear Valued Guest, thank you for taking this unique opportunity to share your recent experience Tunnel Mountain Resort. I hope future travelers will read your wonderfully detailed review and use it to their benefit. We look forward to being your hotel of choice on your return visit to Banff National Park.
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Winnipeg, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 5, 2013

Stayed from Feb.1st to 4th. We chose this resort as a return visit with our now almost adult kids as we stayed there in a loft chalet a few years ago and loved it. We were so disappointed to see how run down and dirty our chalet was. While I can understand that it is hard to maintain a property when you have lots of rowdy guests, there is no excuse for not having a clean room. There is a wonderful opportunity for the owners to have this become a gem of a family resort, but it is hard to do this when things are dirty. We were met with a bathroom floor that was unwashed in the corners, there was someone else's hair on the floor and in the tub. The towels were clean but in rough shape some were stained. We used the pull out sofa which was dirty and sporting cigarette burns. When we pulled out the bed out of the sofa we were shocked to find dirt, broken glass and other litter on the floor underneath. The kitchen and coffee tables were both sticky. One of the kitchen table legs was so bent we were afraid to sit on it. The plus to this is that the room did have the space we needed and the bed linens were clean. In the end that was not enough to win us over. Like I said, being a little run down is understandable but dirty is never acceptable. Sadly, we will be unlikely to return.

Room Tip: if possible ask to see the chalet before you decide to stay. They are not all the same as some have...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, February 11, 2013
Thanks a lot for reviewing our property on TripAdvisor.com and for bringing to our attention the issues with our Housekeeping. Be assured all of your comments were reviewed with our management team and the situation will be improved. We look forward to the opportunity to have you stay with us again on your next trip to Banff.
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Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 5, 2013

We stayed at Tunnel Mountain during the "Snow Days" Festival at Lake Louise.

When we arrived they upgraded us from a 2 Bed room to a Loft Suite. This was a nice surprise.

The suite was clean and we had all the linens and towels we needed.

The bed was comfortable and the view was beautiful.

Our two children swam in the pool, which was warm and clean.

Overall the stay was nice and uneventful.

Would love to see a Cafe or other amenity on-site!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, February 6, 2013
Thank you for sharing your Tunnel Mountain Resort experience! Look forward to seeing you on your next Banff get-a-way
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 1, 2013

Do not stay here, there are bedbugs and what looked like maggots/larva in the beds of 3 different rooms our group stayed in!

Last weekend my friends and I booked 4 different suites - the ones we thought would be nice with a queen bedroom downstairs and 2 beds upstairs in a loft. We didn't stay in the room long the first night (really only from 11:00-midnight, then went to bed). When we got up in the morning, one of the girls moved the blankets and found a bug. She caught it in a kleenex and we googled it and it looked exactly like a bed bug! The site said that they can get up to 5 mm long, and this one was almost that big. We had to leave in the morning, but when we went back in the afternoon we went to go ask for another room.

This is when we started having trouble with management - the day manager Jen specifically. We were told that "we could have brought them into the room ourselves". Sure, this is a possibility, but seeing as how none of us has issues before, highly unlikely. Also, she wasn't very nice in how she spoke to us. They sent another lady (who was very nice) to come and check the room (117), and she said that she found evidence of bed bugs. We were moved to another suite - 4 buildings away, but told by the day manager that they did not find anything in the first room... which was weird since the other lady said she did in fact find some, and when I went back later to drop off the key I found that everything made out of cloth had been bagged up. She said that they only give a 10% discount if there is no evidence. We later got a phone call saying that she changed her mind and would refund the room for the first night... interesting.

NEXT, we brought our stuff over to the new room (124), when we got there we decided we should probably check the beds. We pulled back the blanket of one of the beds, and in between the tucked in sheet layer and the blanket we found what looked like MAGGOTS OR LARVA! There were 2 stuck together, each about an inch long with 5 sections and veins :( We called and had someone come and check out our second find. 2 men came, 1 who smelled like alcohol and they took it and remade the beds. We were not offered another room, and we inquired as to what it was. We did not hear a response until the following day when we had checked out - when the day manager tried to tell us it was cooked rice. Check out the picture yourself, there is absolutely no way! When we went back to discuss this, she wouldn't even look at the picture and refunded our money. It seemed apparent that she knew it was not rice.

Just when you think it couldn't get any better, there was a third incident! We had a lot of people with us, and in one of the other rooms, they also found a bed bug in the bed, caught it and brought it to the front desk. The trip was a total nightmare! We had to bag up all of our stuff and have kept it outside all week so that we do not bring bedbugs into our own houses!

Save yourself the hassle and stay somewhere else!!!

Room Tip: Stay away from 117-124 for sure!!
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  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, February 11, 2013
Thank you for taking the time to share your review.
First and foremost it should be noted that this incident has been taken very seriously by the staff and management of Tunnel Mountain Resort. Our guests, past and future, should not be alarmed as we have had a professional exterminator service come and investigate; they could not find any type of infestation in any of the 3 rooms. However the rooms in question were immediately taken off-line and treated to ensure there would be no more issues.

Anytime a guest is not satisfied or not comfortable for any reason it becomes a top concern for all of us at Tunnel Mountain Resort, as guest satisfaction and comfort remain our number one priority. We sincerely apologize for the inconvenience and discomfort this guest experienced. We take every step including staff training and implementing professional preventative programs to insure our guests’ comfort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, AB
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 27, 2013

Our children gave us a one night romantic package to the Tunnel Mountain Resort and we had a wonderful time. We stayed in one of their Executive suites which had a king size bed, sitting area with a gas fireplace, plasma tv, balcony, jacuzzi tub and steam shower in the bathroom. The package included a bottle of merlot and Callebeaut Chocolates. The room was lovely and the wine was good. The chocolates were disappointing though. It was just 4 little wafers of dark chocolate like a restaurant would give you with your bill.
Our room overlooked the road and the buildings across the street. I think the views facing the other way would have been much more beautiful.
That being said it was a wonderful break away for the night and we would stay again. We would bring our own wine and chocolates though and we would request a room not overlooking the main road.

Room Tip: Ask for a room not overlooking the main road to the resort. Skip buying the romantic package and bri...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky Mountain House, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2013

Have stayed here before during discount season - great rate. Stayed in Executive suite with TV, gas fireplace, steam shower, jacuzzi tub, free movies, two hot tubs and small pool, excellent staff and services. Plus refrigerator, microwave, coffee maker, kettle, hair dryer and everything we needed. Great stay, even walked downtown though it is quite a walk but healthy and fun.

Room Tip: No restaurant so last two items are not applicable, not an issue as we have stayed here before and k...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review, January 25, 2013
Dear Valued Guest, It was a pleasure to host your return visit to both Banff and Tunnel Mountain Resort. It is fantastic to hear from guests that have been staying with us over the years!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tunnel Mountain Resort

Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Banff
#5 Top resorts Hotel in Banff
#10 Romantic Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Tunnel Mountain Resort 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort.Our 95 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
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Also Known As:
Tunnel Mountain Hotel Banff
Tunnel Mountain Chalet
Tunnel Mountain Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort

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