Do not stay here, there are bedbugs and what looked like maggots/larva in the beds of 3 different rooms our group stayed in!

Last weekend my friends and I booked 4 different suites - the ones we thought would be nice with a queen bedroom downstairs and 2 beds upstairs in a loft. We didn't stay in the room long the first night (really only from 11:00-midnight, then went to bed). When we got up in the morning, one of the girls moved the blankets and found a bug. She caught it in a kleenex and we googled it and it looked exactly like a bed bug! The site said that they can get up to 5 mm long, and this one was almost that big. We had to leave in the morning, but when we went back in the afternoon we went to go ask for another room.

This is when we started having trouble with management - the day manager Jen specifically. We were told that "we could have brought them into the room ourselves". Sure, this is a possibility, but seeing as how none of us has issues before, highly unlikely. Also, she wasn't very nice in how she spoke to us. They sent another lady (who was very nice) to come and check the room (117), and she said that she found evidence of bed bugs. We were moved to another suite - 4 buildings away, but told by the day manager that they did not find anything in the first room... which was weird since the other lady said she did in fact find some, and when I went back later to drop off the key I found that everything made out of cloth had been bagged up. She said that they only give a 10% discount if there is no evidence. We later got a phone call saying that she changed her mind and would refund the room for the first night... interesting.

NEXT, we brought our stuff over to the new room (124), when we got there we decided we should probably check the beds. We pulled back the blanket of one of the beds, and in between the tucked in sheet layer and the blanket we found what looked like MAGGOTS OR LARVA! There were 2 stuck together, each about an inch long with 5 sections and veins :( We called and had someone come and check out our second find. 2 men came, 1 who smelled like alcohol and they took it and remade the beds. We were not offered another room, and we inquired as to what it was. We did not hear a response until the following day when we had checked out - when the day manager tried to tell us it was cooked rice. Check out the picture yourself, there is absolutely no way! When we went back to discuss this, she wouldn't even look at the picture and refunded our money. It seemed apparent that she knew it was not rice.

Just when you think it couldn't get any better, there was a third incident! We had a lot of people with us, and in one of the other rooms, they also found a bed bug in the bed, caught it and brought it to the front desk. The trip was a total nightmare! We had to bag up all of our stuff and have kept it outside all week so that we do not bring bedbugs into our own houses!

Save yourself the hassle and stay somewhere else!!!

Our children gave us a one night romantic package to the Tunnel Mountain Resort and we had a wonderful time. We stayed in one of their Executive suites which had a king size bed, sitting area with a gas fireplace, plasma tv, balcony, jacuzzi tub and steam shower in the bathroom. The package included a bottle of merlot and Callebeaut Chocolates. The room was lovely and the wine was good. The chocolates were disappointing though. It was just 4 little wafers of dark chocolate like a restaurant would give you with your bill.
Our room overlooked the road and the buildings across the street. I think the views facing the other way would have been much more beautiful.
That being said it was a wonderful break away for the night and we would stay again. We would bring our own wine and chocolates though and we would request a room not overlooking the main road.

Have stayed here before during discount season - great rate. Stayed in Executive suite with TV, gas fireplace, steam shower, jacuzzi tub, free movies, two hot tubs and small pool, excellent staff and services. Plus refrigerator, microwave, coffee maker, kettle, hair dryer and everything we needed. Great stay, even walked downtown though it is quite a walk but healthy and fun.

I am a bit late in writing this review as it was September 2012 that we stayed at Tunnel Mountain.
Having read the mixed reviews we were not really sure what to expect.

On arrival at Tunnel mountain our hearts sank as we were greeted with the news that our booking had been cancelled in January ( this was when we had actually booked the whole holiday...we had spent three nights in Vancouver prior to arriving in Bannff) our faces must have been a picture!

Having spoken to the manager the receptionist proceeded to book us in explaining that they would investigate what had gone wrong with our arrangements the following day.

It was an error in communication between our travel company and the local handling agent. We were both relieved and delighted that the hotel dealt with the situation so smoothly. We were of course lucky that they were able to find accommodation for us.

We had a one bedroom plus loft. This turned out to be very spacious accommodation for just the two of us. Double bedroom downstairs and a huge VERY comfortable bed in the loft that also had an en-suite toilet.
The living area was very comfortable with open fire (we had great weather so didn't need to use it. The kitchen was well enough equipped for the cooking that we did. Bathroom clean with plenty of towels....so all in all we were more than pleased with our accommodation.
We are in no doubt there are probably many more hotels we could have stayed in, but for the price we couldn't complain.

As previous reviewers have commented, there are no restaurants close by. That is a bit inconvenient.....however we either ate before we came back in the evening or cooked "at home" either way it was no big deal. There is a small store over the road to pick up essentials and supermarkets in town.

We hired a car for a couple of days, the rest of the time we used the bus that stops outside Tunnel mountain reception.

Our week long stay was all that we hoped, plenty of walking, fantastic scenery, almost empty roads to travel on. We were very lucky in that the ten days we spent in Canada we didn't see a cloud in the sky.....it also has to be said, we didn't see any wildlife either! A slight disappointment, but of course there is no guarantee that you will see the wildlife!

In all we enjoyed our stay at Tunnel mountain Resort and the Banff area.